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Beyond COVID-19: The 'Next Normal' for Financial Services Regulation

What is ‘normal’ in our daily lives is ever-changing. And the term ‘new normal’ has become a universal household phenomenon in recent months, as the world comes to terms with the COVID-19 pandemic, and its implications.

In financial services, ‘next normal’ is perhaps a more relevant phrase. Post-2008, we saw a period of financial services regulatory transformation, designed to avoid a recurrence of the financial markets collapse and protect the interests of financial services clients. Although challenging, we had settled into a decade of regulatory normality. Little did we know that would change so soon.

The ‘next normal’ for financial services regulation will be the world we live in as we adapt to an era of remote working and mobility.

Moderator: Donald McElligott, VP Compliance, Global Relay
Speakers: Joshua Mika, Partner, Optima Partners and Joe Sommer, Chief Compliance Officer, AMP Capital Investors

Join this webinar to learn:
• How regulators have responded so far, and how this is likely to evolve as we transition into the next normal
• What financial services firms have been doing to ensure continuity of compliance
• How regulators are responding to a permanent increase in remote and mobile working
• How flexible firms can be in supporting fully-remote working options
• Whether the industry is in a position to support 100% offsite remote exams
• What cybersecurity safeguards must firms embrace to support secure and compliant remote-working
Recorded Jul 30 2020 45 mins
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Presented by
Donald McElligott, VP Compliance, Global Relay, and guest speakers from Optima Partners and AMP Capital Investors
Presentation preview: Beyond COVID-19: The 'Next Normal' for Financial Services Regulation

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  • Where is the data? Workplace Investigations in the New World of Messaging Recorded: Apr 20 2021 45 mins
    Bo Nelson, Global Relay, Robert Kelso and Phil Knox, Forensic Pursuit
    Cases involving bullying, harassment, corporate data leaks, and intellectual property theft committed via workplace communication, and more recently adopted collaboration, channels are on the rise.

    Consequently, HR managers must be able to ensure all employee communications comply with corporate policies and ethical standards – and to address violations in a timely manner. The Legal team, on the other hand, needs to be able to perform eDiscovery searches, place legal hold on relevant ESI, and produce evidentiary-quality records during investigations and legal proceedings – all at breakneck speed.

    Yet most companies don’t have a clear policy covering increased use of newer collaboration and messaging tools – and the volume of data they contain – that could prove critical to workplace investigations.

    Join Bo Nelson, Global Relay’s Legal & eDiscovery Lead, and Robert Kelso and Phil Knox, Forensic Pursuit’s CEO and Director of Business Development respectively, as they examine the critical role of information governance in managing organizations’ legal, security, and reputational risks.

    Topics they’ll cover include:
    ▪ Determining data ownership (company-owned vs. personal) for governance
    ▪ The impact of rising data counts/types on recordkeeping & management
    ▪ The challenges in overseeing new workplace productivity & collaboration tools
    ▪ The vital role of data governance solutions in workplace investigations
    ▪ Investigation response: Best practices and scenario-based examples
  • Expert Insight: A Look Ahead with Chip Jones Recorded: Feb 11 2021 32 mins
    Chip Jones, EVP Compliance, Global Relay; Donald McElligott, VP Compliance, Global Relay
    Last year, despite pivoting to remote working due to COVID-19, financial firms demonstrated their ability to remain efficient, productive, and compliant. Regulators, for their part, showed a remarkable willingness to provide temporary relief to firms – even amending some of their requirements to facilitate and increase compliance.

    What’s next for the finance industry, especially when we return to some degree of normalcy? Will regulators be as flexible and open-minded in 2021 as they were last year? What effect can a Democrat-controlled SEC potentially have on securities regulations?

    Join Global Relay’s Chip Jones, Executive Vice President-Compliance, and Donald McElligott, Vice President-Compliance Supervision, as they look at what’s in store for the finance industry in 2021. Special guest Paul Dean, Global Relay’s Director-Analytics & AI, will also share his thoughts on AI’s impact on the compliance world.

    Chip and Don will talk about:
    ▪ The sustainability of remote work for financial professionals
    ▪ Regulators’ response to pandemic effects
    ▪ Consolidations prompted by the pandemic
    ▪ Democrat-controlled SEC’s impact on securities regulations
  • Expert Insights: 2020, A Year in Review with Chip Jones Recorded: Jan 20 2021 23 mins
    Chip Jones, EVP Compliance, Global Relay; Donald McElligott, VP Compliance, Global Relay
    What a year 2020 was!

    Almost overnight, COVID-19 upended lives, disrupted economies, and turned on its head just about every industry. Financial services firms suddenly faced new challenges – from implementing essential remote work technology, to ensuring communications of remote employees were captured and supervised, to ascertaining staff continued adhering to security protocols, and more.

    The finance industry needed a quick, efficient way to transition into a remote work environment. Global Relay, the industry-leading cloud archiving provider, dutifully stepped up to the challenge – providing its customers with technology to compliantly capture, supervise, and preserve their critical eComms data.

    Join Global Relay’s Chip Jones, Executive Vice President-Compliance, and Donald McElligott, Vice President-Compliance Supervision, as they look back at the year that was.

    Chip and Don will review:
    ▪ How Global Relay helped customers address compliance challenges during the pandemic
    ▪ Top regulatory issues faced by the financial services industry in 2020
    ▪ Other industry challenges:
    ◦ Compliance with FINRA Supervision Rule 3110
    ◦ Remote Work and Cybersecurity Concerns
    ◦ Disruption of Investment Professionals Qualifications Exams
  • Data Migration Success: Expert Insights from Reed Smith's Anthony J Diana Recorded: Jan 11 2021 44 mins
    Bo Nelson, Legal & eDiscovery Lead, Global Relay | Anthony J Diana, Partner, Reed Smith
    What does successful ecomms data migration look like? What should you consider migrating, and what are the legal requirements involved?

    Anthony J Diana, Partner, Reed Smith is a recognized leader in eDiscovery and information governance issues.

    In this session Anthony will:
    - Share his experience in archive migration
    - Outline the strategies which deliver success
    - Highlights the key issues which enterprise organizations considering data migration must address
  • Surveillance Best Practices for Unified Communications Recorded: Nov 17 2020 44 mins
    Korrine Kohm CSS, Matis Jasicek Global Relay, Raeywn Danvers Global Relay
    COVID-19 underscored the importance of messaging and collaboration platforms to business continuity, as organizations worldwide adopted Slack, Microsoft Teams, Skype, text, and other channels as part of their remote-work strategy. But the resulting surge in message counts also highlighted the need for an effective data management program – without which firms risk compliance, security, and legal exposure.

    The dependence on collaboration platforms, including consumer messaging channels not designed for business, will continue to accelerate as more employees work from home. In this webinar, our special guest Korrine Kohm, Director of Retail Wealth Services at Compliance Solutions Strategies, and Global Relay experts will share surveillance best practices to mitigate risks associated with the use of messaging and collaboration platforms.

    Join our webinar to learn:
    ▪ The risks posed by non-business/consumer messaging systems
    ▪ Compliance supervision challenges with messaging and collaboration platforms
    ▪ Best practices for surveillance policy deployment across messaging and collaboration platforms
    ▪ Compliance best practices for deployment of messaging and collaboration platforms

    Speakers:
    Korrine Kohm, Director of Retail Wealth Services, Compliance Solutions Strategies
    Matis Jasicek, Regional Director, Global Relay
    Raewyn Danvers, Lead Message Community Specialist, Global Relay
  • REG BI -120 Days On Recorded: Oct 28 2020 43 mins
    Donald McElligott, VP Compliance, Global Relay; Hank Sanchez and Robert Lavigne, Managing Directors, Bates Compliance
    In 2019, the US SEC (Securities and Exchange Commission) passed the Regulation Best Interest (REG BI) rule that bound broker-dealers by law to put the best interest of their clients first.
    REG BI came into effect on June 30, 2020 and 120 days on, Global Relay and Bates Compliance experts will assess the impact the biggest change to regulation in years has delivered.
    Watch this webinar to learn:
    - What has happened since REG BI came into effect
    - How it has impacted the technology side of business
    - Common concerns raised by the SEC
  • Case Study: How to Manage Policies for Business Continuity and Remote Working Recorded: Oct 15 2020 44 mins
    Agnes Filocha, Deputy Compliance Officer, Amundi Pioneer Distributor, and Donald McElligott, VP Compliance, Global Relay
    With regulators warning that financial services firms must maintain effective supervision, including recording certain types of communications, having a robust Business Continuity Plan in place is key. Many businesses coped well with the overnight switch to remote working, however many more were caught off guard.

    If you were one of them, or you want to be better prepared for whatever business continuity challenges lie ahead, watch our webinar for best practice tips and advice on effective policy management.

    Join Agnes Filocha, Donald McElligott, and Bo Nelson who will discuss:

    • Whether firms were prepared for the pandemic
    • How business leaders and regulators responded
    • Amundi Pioneer’s pre-pandemic approach to electronic communications policy management and review
    • The impact of COVID-19 on business continuity plans and remote working
    • Lessons learned and tips for mitigating risk in the future
  • 6 Best Practices for Slack eDiscovery & Legal Hold Recorded: Oct 1 2020 31 mins
    David Farris, Information Governance Lead, Global Relay, Bo Nelson, Legal & eDiscovery Lead, Global Relay
    More than 65% of Fortune 100 firms use Slack, along with more than 12 million people worldwide who depend on it daily to collaborate with customers and suppliers, and to get work done.

    And despite Slack being one of the world’s most popular collaborative messaging platforms, collecting and preserving Slack data for eDiscovery, legal hold, and case management is challenging.

    Slack was built for collaboration, not eDiscovery or compliance, therefore it might not meet some of the retention and legal hold complexities that enterprises require.

    In this webinar we will show you how you can continue to use Slack, without compromising your eDiscovery and legal hold obligations.

    Join this webinar to learn:

    • 6 best practices for conducting efficient eDiscovery and legal hold, when using Slack
    • How to simplify capture and collection of pertinent data
    • How to ensure your organization preserves a clean chain of custody, when litigation or a compliance investigation arises
  • Case Study: How to Manage Policies for Business Continuity and Remote Working Recorded: Sep 10 2020 45 mins
    Agnes Filocha, Deputy Compliance Officer, Amundi Pioneer Distributor, and Donald McElligott, VP Compliance, Global Relay
    With regulators warning that financial services firms must maintain effective supervision, including recording certain types of communications, having a robust Business Continuity Plan in place is key. Many businesses coped well with the overnight switch to remote working, however many more were caught off guard.

    If you were one of them, or you want to be better prepared for whatever business continuity challenges lie ahead, watch our webinar for best practice tips and advice on effective policy management.

    Join Agnes Filocha, Donald McElligott, and Bo Nelson who will discuss:

    • Whether firms were prepared for the pandemic
    • How business leaders and regulators responded
    • Amundi Pioneer’s pre-pandemic approach to electronic communications policy management and review
    • The impact of COVID-19 on business continuity plans and remote working
    • Lessons learned and tips for mitigating risk in the future
  • The Compliance Officer's Guide to Financial Services Policy Management Recorded: Sep 3 2020 36 mins
    Donald McElligott, VP Compliance, Global Relay
    Join this webinar to learn best practice approaches to building and refining financial services eComms policies.

    Presented as a workshop for Compliance Officers, and using trade spoofing as an example, learn how to:

    - Build a policy
    - Refine a policy
    - Avoid common pitfalls
  • Financial Services Compliance: The Hidden Dangers of a No-Texting Policy Recorded: Aug 18 2020 33 mins
    Matis Jasicek, Regional Director; Donald McElligott, VP Compliance; Jill Lee, Community Specialist at Global Relay
    Mobile phone usage is at an all-time high. Texting has become essential for financial services firms to engage effectively with clients, and boost loyalty. However, text messages are governed by recordkeeping and oversight rules. In an attempt to circumvent text archiving requirements, many highly regulated firms implement a “no-texting” policy.

    By relying on “no-texting” policies to safeguard compliance, firms may be doing more harm than good. Every advisor’s focus is on growing revenues and satisfying client requirements, so responding to clients as quickly as possible, using a convenient communication channel, is important. The temptation to continue communicating via text, and the potential for regulatory breaches, is high.

    Join this webinar to learn:

    • The risks and challenges associated with “no-texting” policies
    • The capturing and archiving requirements imposed by regulatory bodies
    • What happens when “no-texting” policies are breached
    • How to sanction the use of text while also meeting regulatory compliance obligations

    Speakers:
    Matis Jasicek, Regional Director; Donald McElligott, VP Compliance; Jill Lee, Community Specialist
  • SEC Advertising Rules: Guidance on Proposed Amendments Recorded: Aug 4 2020 29 mins
    Don McElligott, VP Compliance, Global Relay; Max Mejiborsky, Senior Consultant, NRS
    On November 4, 2019 SEC issued a set of proposed amendments to its advertising, for the first time since the rules were adopted in 1961.

    Join this webinar to hear NRS Senior Consultant Max Mejiborsky and Global Relay's VP Compliance Don McElligott discuss the following:

    - Introduction to Rule 206(4)-1 and the proposed changes
    - New definition of advertising
    - Testimonials and endorsements permissable in certain circumstances
    - Distinction between retail and non-retail performance presentations
    - Internal review of all advertising required
  • Beyond COVID-19: The 'Next Normal' for Financial Services Regulation Recorded: Jul 30 2020 45 mins
    Donald McElligott, VP Compliance, Global Relay, and guest speakers from Optima Partners and AMP Capital Investors
    What is ‘normal’ in our daily lives is ever-changing. And the term ‘new normal’ has become a universal household phenomenon in recent months, as the world comes to terms with the COVID-19 pandemic, and its implications.

    In financial services, ‘next normal’ is perhaps a more relevant phrase. Post-2008, we saw a period of financial services regulatory transformation, designed to avoid a recurrence of the financial markets collapse and protect the interests of financial services clients. Although challenging, we had settled into a decade of regulatory normality. Little did we know that would change so soon.

    The ‘next normal’ for financial services regulation will be the world we live in as we adapt to an era of remote working and mobility.

    Moderator: Donald McElligott, VP Compliance, Global Relay
    Speakers: Joshua Mika, Partner, Optima Partners and Joe Sommer, Chief Compliance Officer, AMP Capital Investors

    Join this webinar to learn:
    • How regulators have responded so far, and how this is likely to evolve as we transition into the next normal
    • What financial services firms have been doing to ensure continuity of compliance
    • How regulators are responding to a permanent increase in remote and mobile working
    • How flexible firms can be in supporting fully-remote working options
    • Whether the industry is in a position to support 100% offsite remote exams
    • What cybersecurity safeguards must firms embrace to support secure and compliant remote-working
  • Collaboration Platforms: How to Reduce Risk & Accelerate eDiscovery Recorded: Jul 14 2020 46 mins
    Bo Nelson, Legal & eDiscovery Lead, Global Relay; David Farris, Information Governance Lead, Global Relay
    If you weren’t using collaboration platforms very much before the coronavirus pandemic hit, chances are you are now. Collaboration platforms like Slack, Microsoft Teams and Zoom have been thrust into the spotlight. Their vital role in supporting remote-working—which looks set to remain permanently to some extent for many firms—is a double-edged sword.

    On the one side, productivity gains and cost savings have been considerable. On the other, with staff able to freely send messages and work-related documents outside of usual communications channels, collaboration platforms have created a high risk e-communications blind spot that is setting alarm bells ringing—as discussed in our blog, How to protect your business from growing eComms risk.
    .
    Join our webinar to learn:

    • The key steps your business should take to reduce the risk from using collaboration platforms
    • How to reap the rewards of collaboration without compromising eDiscovery and compliance
    • What has changed in the way we communicate to make information governance more challenging
    • The challenges of collaborative working, the exposure for your firm—and how to avoid it
    • What to look for when considering solutions to mitigate your e-communications risk
  • FINRA Regulatory Update: New Rules & Prior Initiatives Recorded: Jul 9 2020 21 mins
    Donald McElligott, VP Compliance, Global Relay
    According to a study by global law firm Eversheds Sutherland, FINRA fines have fallen for three years in a row. While that means firms might have some spare change left in their annual enforcement fine budgets, for smaller companies it’s often not the fines that are the problem, but the subsequent damage to their reputation.

    With market volatility increasing amid the coronavirus pandemic, firms need to stay on their toes and ensure their supervisory programs are robust enough to detect anything that could get them in trouble with regulators later.

    Watch this webinar to learn:

    • The latest trends in FINRA enforcement actions & what could drive post-pandemic investigations
    • The biggest enforcement areas of 2019 & top tips for ensuring your firm stays compliant
    • The key regulatory issues that could lead to the largest ‘supersized’ fines
    • FINRA’s top enforcement actions so far this year, compared with the same period in 2019
    • How COVID-19 is impacting FINRA exams and investigations
    • The themes and trends shaping the enforcement landscape in 2020 – from COVID-19 & scams, through to insider trading and product suitability
  • Understanding Regulation Best Interest (Reg BI) Recorded: Jun 30 2020 49 mins
    Donald McElligott, VP Compliance, Global Relay; Robert Lavigne, Managing Director, Bates Compliance
    Effective from June 30th 2020, the US SEC (Securities and Exchange Commission) Regulation Best Interest (Reg BI) rules mean that broker-dealers will be bound by law to put their customers’ interests first.

    Billed as the biggest regulatory change in decades, Reg BI is a new stricter standard for broker-dealers, governing how they provide investment advice to retail clients.

    What Reg BI underscores is the importance for firms to continuously monitor the interactions they have with clients, and to ensure they have the right technology and tools in place to capture and flag potential rule violations. In doing so, compliance teams can focus on proactively reviewing suspect communications, rather than wasting time managing infringements and paying costly enforcement fines.

    Watch this webinar to learn:

    • Why Reg BI came into force
    • How the obligations of regulated firms are affected
    • What the Regulator expects from firms to ensure compliance
    • How Reg BI impacts product sales
    • More about conflicts, compensation, and disclosure
  • How to Manage eTrading in a Compliant and Efficient Way Recorded: Jun 30 2020 53 mins
    Remington Jarvis (Global Relay), Vincenzo Dimase (Refinitiv)
    Join Refinitiv, in partnership with Global Relay, for the second episode of the Refinitiv Compliance Archive three-part webinar series which looks at the impact of the growth of electronic communications in relation to compliance regulations.

    During the second webinar we will explore how organizations are managing higher scrutiny and pressure from regulators on their trading e-communications in order to meet global and regional regulatory requirements while being compliant and efficient.

    Key discussion points include:

    - Understanding the current regulatory requirements

    - What is the impact of higher scrutiny and pressure from regulators in organizations?

    - How can organizations enhance their efficiencies and still follow regional and global regulatory requirements?
  • Compliance Challenges for a Remote Workforce Recorded: Jun 23 2020 41 mins
    Donald McElligott, VP Compliance, Global Relay; Alan Halfenger, Managing Director, Treliant
    A Gartner, Inc. survey of 317 CFOs and Finance leaders on March 30, 2020 revealed that 74% will move at least 5% of their previously on-site workforce to permanently remote positions post-COVID 19. In fact, nearly a quarter of respondents said they will move at least 20% of their on-site employees to permanent remote positions.

    In this webinar we examine the regulatory and technological impact of working remotely:

    Regulatory
    - What are the big picture concerns?
    - Which rules should firms be thinking about?
    - What is the regulatory and litigation risk?

    Technology
    - Is home working safe?
    - Unsupervised channels
    - Unauthorized devices
    - Unsecured networks
    - Unforeseen complications

    Join our speakers to explore these topics and more.
  • Managing Your eCommunications and Business Continuity Plans Recorded: May 27 2020 55 mins
    Remington Jarvis (Global Relay), Donald McElligott (Global Relay) Vincenzo Dimase (Refinitiv)
    Join Global Relay, in partnership with Refinitiv. In this first episode in our three-part Refinitiv Compliance Archive webinar series, we look at the impact of the growth of electronic communications in relation to regulatory compliance.

    Episode 1 explores how prevalent e-communications have become, particularly in recent months, with many financial organizations and corporates working virtually and facing the challenges of tracking and retaining trading correspondence.

    Key questions answered:

    • What impact has recent market dynamics had on the way organisations are corresponding?

    • How are companies maintaining productivity following the surge in correspondence across different channels?

    • How can businesses enhance their efficiencies and improve their information governance when working remotely?
  • SEC Advertising Rules: Guidance on Proposed Amendments Recorded: Mar 31 2020 30 mins
    Don McElligott, VP Compliance, Global Relay; Max Mejiborsky, Senior Consultant, NRS
    On November 4, 2019 SEC issued a set of proposed amendments to its advertising, for the first time since the rules were adopted in 1961.

    Join this webinar to hear NRS Senior Consultant Max Mejiborsky and Global Relay's VP Compliance Don McElligott discuss the following:

    - Introduction to Rule 206(4)-1 and the proposed changes
    - New definition of advertising
    - Testimonials and endorsements permissable in certain circumstances
    - Distinction between retail and non-retail performance presentations
    - Internal review of all advertising required
eComms archival, supervision & recordkeeping compliance
Global Relay (www.globalrelay.com) is a leading provider of compliant electronic communications archiving, messaging, supervision, information governance, and eDiscovery. Our 20,000+ customers in 90 countries include highly regulated organizations and other corporate firms, including financial services, insurance, technology, energy (oil and gas), legal, government and healthcare.

Global Relay Archive preserves more than 60 data types within a unified, highly-secure and scalable cloud repository. Data types include: email, collaboration platforms (e.g. Microsoft Teams, Slack, Zoom), Instant Messaging, Bloomberg®, Refinitiv, social media, text messaging, voice, and trade data.

Global Relay Message enables organizations to collaborate both internally and externally, confident that compliance, privacy, and security requirements are being met. Contact us at connect@globalrelay.net

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  • Title: Beyond COVID-19: The 'Next Normal' for Financial Services Regulation
  • Live at: Jul 30 2020 4:00 pm
  • Presented by: Donald McElligott, VP Compliance, Global Relay, and guest speakers from Optima Partners and AMP Capital Investors
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