Financial Services Compliance: The Hidden Dangers of a No-Texting Policy

Presented by

Matis Jasicek, Regional Director; Donald McElligott, VP Compliance; Jill Lee, Community Specialist at Global Relay

About this talk

Mobile phone usage is at an all-time high. Texting has become essential for financial services firms to engage effectively with clients, and boost loyalty. However, text messages are governed by recordkeeping and oversight rules. In an attempt to circumvent text archiving requirements, many highly regulated firms implement a “no-texting” policy. By relying on “no-texting” policies to safeguard compliance, firms may be doing more harm than good. Every advisor’s focus is on growing revenues and satisfying client requirements, so responding to clients as quickly as possible, using a convenient communication channel, is important. The temptation to continue communicating via text, and the potential for regulatory breaches, is high. Join this webinar to learn: • The risks and challenges associated with “no-texting” policies • The capturing and archiving requirements imposed by regulatory bodies • What happens when “no-texting” policies are breached • How to sanction the use of text while also meeting regulatory compliance obligations Speakers: Matis Jasicek, Regional Director; Donald McElligott, VP Compliance; Jill Lee, Community Specialist

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Global Relay ( is a leading provider of compliant electronic communications archiving, messaging, supervision, information governance, and eDiscovery. Our 20,000+ customers in 90 countries include highly regulated organizations and other corporate firms, including financial services, insurance, technology, energy (oil and gas), legal, government and healthcare. Global Relay Archive preserves more than 60 data types within a unified, highly-secure and scalable cloud repository. Data types include: email, collaboration platforms (e.g. Microsoft Teams, Slack, Zoom), Instant Messaging, Bloomberg®, Refinitiv, social media, text messaging, voice, and trade data. Global Relay Message enables organizations to collaborate both internally and externally, confident that compliance, privacy, and security requirements are being met. Contact us at