5 Reasons to Integrate Barista with ServiceNow

Presented by

Fran Fernandez, Chief Product Officer, Espressive

About this talk

ServiceNow has focused on transforming IT back-office processes, including a ticketing system that has helped service desk agents be more productive. That is likely why you invested in them. However, when it comes to employee self-help, most report service portal adoption between 10-15%. The great news is that you can maximize your investment in ServiceNow by integrating Barista, our AI-based virtual support agent (VSA), into your ServiceNow instance so that you can automatically resolve 30 to 50% of your service desk tickets. In this  webinar you will learn the five reasons why integrating Barista with ServiceNow is a very smart decision, including how to: • Get a greater ROI from your ServiceNow investment • Give departments outside of IT case management that is easy to use • Resolve employee questions and issues immediately and automatically

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (13)
Subscribers (583)
Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.