How Will AI Impact Your Organization in 2020?

Presented by

Rumi Olsen, Partner Solutions Architect at Amazon Web Services and Pat Calhoun, CEO and Founder of Espressive

About this talk

Gartner released their “2019 CIO Survey: CIOs Have Awoken to the Importance of AI¹” this past January. In their report, Gartner revealed that the percentage of enterprises deploying AI had tripled over the prior three years. In addition, they cited that chatbots had displaced fraud detection as the top use of AI. As we approach the end of 2019, it’s time for CIOs to look at what has worked and what hasn’t worked with chatbot deployments to ensure that their teams invest wisely in the coming year. Rumi Olsen, Solutions Architect at AWS, and Pat Calhoun, CEO and founder of Espressive, explore the challenges that organizations have faced deploying AI-based chatbots. They will also share their predictions for what is to come in 2020. Join Rumi and Pat in this webinar to learn: • The challenges with implementing AI-based chatbots in 2019 • Predictions for AIML technology and chatbots in 2020 • How to evaluate chatbot approaches to get the best ROI

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Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.