Is 2020 the Year of the Chatbot for CHROs?

Presented by

Conner Forrest, Senior Analyst, Workforce Productivity & Compliance, at 451 Research and Pat Calhoun, CEO and Founder of Espr

About this talk

There is significant evidence that, in 2020, CIOs are allocating budget for artificial intelligence (AI) in the form of chatbots for IT service management (ITSM). Successful implementations will yield a quick return on investment as Tier 1 support becomes automated. But are CHROs motivated to do the same thing? Join Conner Forrest, Senior Analyst, Workforce Productivity & Compliance, at 451 Research and Pat Calhoun, CEO and founder of Espressive, as they discuss whether 2020 is the year of the Chatbot for CHROs. Conner will explore these topics: • Why 2020 will be a race to improve the employee experience through intelligent automation • Why consumer-like self-service experiences are expected by employees and will be a differentiator • How workforce productivity has become both an IT and an HR issue, giving HR a bigger seat at the table • Why IT should take ownership of the overall chatbot strategy for the entire enterprise, ensuring success for HR while avoiding "chatbot soup"

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Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.