You Can’t Accelerate Automation If You Haven’t Automated Your IT Help Desk

Presented by

Fran Fernandez, Chief Product Officer, Espressive

About this talk

79% of CIOs say their digital transformation budgets have grown since the beginning of the pandemic, and 26% say they have grown dramatically. Digital technologies enable enterprises to innovate, execute, and pivot faster than the competition while lowering costs. But if those same technologies have a negative impact on workforce productivity, or aren’t adopted by employees at all, they will fail. The key to successful digital transformation is to provide 24/7 IT support that makes every aspect of new technology frictionless. You can’t do that if your help desk is manual, inefficient, and expensive to run. Join Fran Fernandez, Chief Product Officer at Espressive, to learn: ·How to achieve fast time to value with a virtual agent ·Questions to consider when evaluating your options ·Case studies demonstrating outcomes from automating

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Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.