Barista Conversational Surveys

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Barista Conversational Surveys

About this talk

Barista Conversational Surveys, available with Espressive Barista, are the first AI-based surveys designed to inform decision making while triggering actions in real time. These interactive surveys are often deployed to get an ongoing pulse of employee sentiment related to any type of change. Whether you’re deploying new technology or making decisions related to bringing employees back to work after a pandemic, Barista Conversational Surveys assist you with the decision making and actions that are required to ensure your employees are both happy and productive. Barista Conversational Surveys enable you to: • Improve workforce productivity during change • Achieve higher employee satisfaction scores • Save valuable budget dollars through data driven decisions In this video, you will see a demo of the mobile experience for employees, how to create surveys, and how to view your survey reports.

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Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.