Applying AI: Real-World Use Cases; Unbelievable Results

Presented by

Ramesh Dontha | Benjamin Wesson - Espressive | David Talby - John Snow Labs | Dale Hitt - AV8.AI

About this talk

Terms such as ‘artificial intelligence,’ ‘machine learning,’ ‘deep learning,’ ‘natural language processing’ and ‘computer vision,’ can often sound like buzzwords when they aren’t accompanied by concrete references to the real-world value these technologies are capable of providing. In episode one of “AI: The Future of Business,” we outlined the distinctions among these terms, arriving at a better understanding of the spectrum of artificial intelligence and its pattern of evolution. In this episode, Ramesh Dontha and a panel of industry experts will discuss how businesses are deriving real value from AI technology through some of its most popular applications and transformative use cases. You’ll discover: - How AI tools and solutions can help organizations become more efficient, less siloed and increasingly collaborative - How AI technology can automate repetitive tasks, reduce manual processes and increase productivity - How cognitive AI can reveal business insights, improve customer interactions and assist in the decision-making process - And more!

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Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.