Conversational AI: The Game Changer for Help Desk Automation

Presented by

Pat Calhoun, CEO and Founder of Espressive

About this talk

62% of employees are working from home and while 41% are more productive, one in three are struggling. Because of that, calls to help desks have gone up 35%. In a work from home world, employees need immediate answers to their questions 24/7. Long hold times and assistance limited to traditional business hours won't cut it. If you're considering a virtual support agent to automate employee self-help for IT, HR, and more, true conversational AI will change the game by enabling you to contain costs while raising workforce productivity and satisfaction. Join Pat Calhoun, CEO and founder of Espressive, in this online discussion as he shares: - The key requirements for conversational AI - The employee experience in real-world scenarios - Case studies demonstrating tangible results This webinar will help you understand why conversational AI is a game changer, while arming you with questions to ask vendors as you evaluate your options.

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Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.