Intelligent Automation: From Science Fiction to Real World Returns

Presented by

Fran Fernandez, Chief Product Officer, Espressive

About this talk

The hybrid workforce will continue through 2021, so it is critical to provide 24/7 support for employees who are struggling to be productive working from home. At the same time, the recession is forcing enterprises to cut costs—which means you can’t just add more agents to solve the problem. As a result, intelligent automation of employee self-help has become an imperative. Implementing a virtual agent for employee self-help is a great idea but hiring data scientists and computational linguists to make it happen is nothing short of a science experiment. Without a large amount of data (i.e., user interactions and time), it will fail. Can you afford to take that risk? In this session you will see a live demo and learn: • How to de-risk the decision to implement a virtual agent • What is required to deploy in 6 weeks with ROI on day 1 • Real-world examples of enterprises who have achieved success
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Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.