Solving People and Technology Challenges With AI

Presented by

Criss Marshall, CMO and Employee Adoption Evangelist at Espressive

About this talk

Work from home mandates have created new challenges for HR. While 41% of employees are more productive from home, 31% are struggling. Not surprisingly, 70% say this is the most stressful time of their lives — bringing employee well-being to the forefront. As enterprises move from crisis to the recovery stage of the pandemic, Gartner reports "Future of Work" has moved from the fifth to the top HR initiative. HR and IT leaders are working together to enable automation and AI adoption, while keeping employee experience a key priority. Criss Marshall, CMO and Employee Adoption Evangelist at Espressive, identifies: - The 6 problems a virtual employee assistant will solve - The key to deploying fast with ROI on day one - How to increase the efficiency of HR service management Criss will share a case study where HR and IT worked together to transform employee self-help into a consumer-like experience, resulting in increased workforce productivity and satisfaction.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (13)
Subscribers (583)
Espressive, the pioneer in artificial intelligence (AI) for enterprise service management and redefines how employees get help by delivering exceptional employee experiences. Barista, the company’s virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Amazon Alexa and Google Home, into the workplace. Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 40 to 60%.