Presented by
Charles Betz, Principal Analyst Forrester
The New Demands from IT Service management : COVID-19 & Beyond
About this talk
Working in a centralized location has unappreciated benefits. You can just walk over to the HR or Legal departments to check on your requests. Now, how do you even know who to talk to? Organizations worldwide are updating their service desk capabilities and leveraging their service catalogs and portals to cater to the IT and non-IT demands of their employees, so they can be as productive remotely as on-site. This webinar was presented by Charles Betz - Principal Analyst Forrester, Madhu Nair - Director of Product Marketing Freshworks, Pablo Treber - Global Service Delivery Director at RHS Group, Jansen Cinco - Senior Manager of Global IT Support at Vice Media Group and Miguel Adao - Head Of Marketing North America at Freshworks
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Let’s face it. Most people hate the software they use at work.
Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional services to get everything to work. In the end, the solution becomes so complex that businesses need to hire full-time employees to babysit the software.
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Today, over 150,000 companies trust our software to run their business. We believe it’s just the beginning...