IT Service Desk - In the Era of Remote Work

Presented by

Hemalakshmi, Product Expert Freshworks & Aravind, IT Manager Freshworks

About this talk

In this webinar, we bring you stories on how the IT service desk is leveraged to streamline & resolve service requests of their remote employees to ensure timely information access and seamless service experience across different functions. Key Takeaways 1. Building a single portal for seamless service management across business functions 2. Enabling organization-wide digital transformation with ESM 3. How Freshworks went remote and how we implement ESM
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Let’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to setup and frustrating to use. Countless hours are wasted trying to customize these solutions and they often require expensive professional services to get everything to work. In the end, the solution becomes so complex that businesses need to hire full-time employees to babysit the software. At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working. Today, over 150,000 companies trust our software to run their business. We believe it’s just the beginning...