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Digital Disruption in Finance P1:Manage the cost & complexity of legacy systems

The last year has marked a steep acceleration in digitalisation for banking and insurance, with >44% of retail banking customers now relying on mobile apps and insurers increasing the personalisation surrounding premiums. In turn this has highlighted the disparity between the legacy systems used by traditional banks and insurers vs the systems used by challenger companies such as Starling and Lemonade. Reliance on those systems, often at least 3 decades old ( passing >£2Trillion through them each day) , alongside newer more agile ones designed to cope with an upsurge in the digital needs of businesses and consumers, provides a massive headache for any CIO/CFO. For a CIO there are the obvious challenges of enabling a digital business, whilst linking often limited systems with those more scalable and flexible ones. This against a backdrop of departments, all eager to move the business forward, often purchasing SaaS solutions directly. For the CFO, driving the business on to compete, its essential to understand the value of all technology investments; legacy, new and purchased directly to establish their role in the digital first world.

We’ll discuss:-

• The challenges for traditional banks and insurance companies with legacy systems in 2021.

• The role of mobile, cloud technology and APIs in moving banks and insurers forward.

• The modern conundrum of managing legacy and new systems in parallel.

• How you can achieve total cost vs value transparency across all of the technology services offered across the business.
Recorded May 25 2021 52 mins
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Presented by
Sanjiv Sachdev, Strategic Business Value Consulting (Serviceware) & Ulrika Axelsson, Head of Financial Services (Centigo)
Presentation preview: Digital Disruption in Finance P1:Manage the cost & complexity of legacy systems

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  • Drive the change - unlock digital business growth with IT financial management Jun 29 2021 11:00 am UTC 60 mins
    Julia Koopten, Leader IT & Service Level Management, VW Financial Services. Bobby Cameron, VP Forrester
    Join our leadership webinar to find out how you can make cost savings from your IT budget that enable you to deliver real progress within your digital business.

    Hear from our guest speakers from Forrester, Bobby Cameron, Principal Analyst and VP and Bill Martorelli, Principal Analyst, who will outline the current and future relevance of ITFM.

    Julia Koopten, Leader IT & Service Level Management, Volkswagen Financial Services will share how they transformed their ITFM to ensure digital growth across 80 clients in 35 countries using Serviceware Financial. While Sanjiv Sachdev, Director, Strategic Business Value Consulting at Serviceware will provide insights into best practice driven end-to-end ITFM process automation and value generation with Serviceware Financial software.
  • Digital Disruption in Finance P2: Level the Playing Field in Financial Services Recorded: Jun 15 2021 36 mins
    Sanjiv Sachdev, Director, Strategic Business Value Consulting
    During the first part of this webinar series we discussed the challenges facing traditional banks and insurers with a heavy reliance on legacy systems vs the digital first ones. Both are facing greater competition from FinTechs, who are digital by design and are quickly able to spin up new services and business models. During the pandemic digital banking became the norm for many consumers and businesses. The same happened in the insurance sector. In October 2019, over 3,000 people across Europe were surveyed; 38% of respondents stated that their preferred sales channel for life insurance is digital. This rose to 54% in the early weeks of lockdown last year. (McKinsey Jan 2021). Faced with an overextension of branches across the country, dwindling demand, and continued cost pressures its crucial for traditional banks to quickly adapt and move to address the gap. Cost management is also true for the insurance industry, with research by McKinsey (April 2018) suggesting that the admin costs for ‘greenfield’ insurers is about half that of the sector’s incumbents. In part two we’ll discuss what it takes to level the playing field with digital first banks and insurers, using business intelligence and analytics to support a Service driven culture.

    We’ll discuss:-

    • Maintaining scale in a disruptive market.

    • Harnessing the power of business intelligence and analytics.

    • The importance of a Service value orientated culture.

    • How you can track the performance and value of your services internally and externally.
  • Digital Disruption in Finance P1:Manage the cost & complexity of legacy systems Recorded: May 25 2021 52 mins
    Sanjiv Sachdev, Strategic Business Value Consulting (Serviceware) & Ulrika Axelsson, Head of Financial Services (Centigo)
    The last year has marked a steep acceleration in digitalisation for banking and insurance, with >44% of retail banking customers now relying on mobile apps and insurers increasing the personalisation surrounding premiums. In turn this has highlighted the disparity between the legacy systems used by traditional banks and insurers vs the systems used by challenger companies such as Starling and Lemonade. Reliance on those systems, often at least 3 decades old ( passing >£2Trillion through them each day) , alongside newer more agile ones designed to cope with an upsurge in the digital needs of businesses and consumers, provides a massive headache for any CIO/CFO. For a CIO there are the obvious challenges of enabling a digital business, whilst linking often limited systems with those more scalable and flexible ones. This against a backdrop of departments, all eager to move the business forward, often purchasing SaaS solutions directly. For the CFO, driving the business on to compete, its essential to understand the value of all technology investments; legacy, new and purchased directly to establish their role in the digital first world.

    We’ll discuss:-

    • The challenges for traditional banks and insurance companies with legacy systems in 2021.

    • The role of mobile, cloud technology and APIs in moving banks and insurers forward.

    • The modern conundrum of managing legacy and new systems in parallel.

    • How you can achieve total cost vs value transparency across all of the technology services offered across the business.
  • Maximize your financial analytics in Microsoft Power BI Recorded: May 11 2021 44 mins
    Michael Muehlena, Business Development and Solution Consultant
    Microsoft Power BI is a leading BI solution: Intuitive, simple and modern, it lets you aggregate, analyze and visualize real-time data from disconnected sources and share the results with third parties. But before you can use Power BI dashboards, you need the information aggregated by your specialist database administrator. So how do you get to the more advanced data without the administrator having to create another dashboard for your specific question? With Serviceware Performance AL!
    Serviceware Performance AL provides you with a flexible and easy to use connection to many databases (SSAS, IBM TM1, Oracle Essbase). You gain have immediate access to comprehensive analysis options and to the complete metadata of the underlying multidimensional data spaces. Guided analyses (in a fixed and non-variable data space) become free analyses. You can perform your analyses in the multi-dimensional data room completely in self-service, prepare results quickly and store important findings in your own standard reports and update them again at any time. Using the subscription function, you can regularly push reports to yourself or to any e-mail distribution list. You ensure full transparency of data across your company.
  • Driving successful Mergers, Acquisitions & Divestment in post-Brexit Britain Recorded: Mar 4 2021 59 mins
    Rob Walker-Director-Coeus Consulting and Johann Diaz – Director, Strategic Value Business Consulting, Serviceware
    Brexit has dampened technology M&A activities in the UK market since 2016. The uncertainty over the UK’s final exit from the EU has depressed valuations of target companies based in UK.
    With up to 80 percent of all mergers, acquisitions and divestment actually destroying shareholder value instead of enhancing it, IT integration and IT synergies are now seen in many deals as equal to, or more important than a cultural match.
    The costs and challenges of post-merger IT integration are frequently significant and often take longer than originally anticipated as details emerge post deal. Similarly, the challenges of splitting a well-run set of IT services to support a divestment are often far more complicated than might be expected.
    Serviceware has teamed up with Coeus Consulting to offer this webinar looking at how M&A outcomes can be better assured, despite massive uncertainties from Covid-19 and Brexit.
    The key challenge is to fully understand the existing IT environment/s in enough detail to accurately capture costs and timescales for integration or separation and to identify priorities and benefits that support merger / divestment planning and communications.
    In this webinar we will introduce you to:
    • A strategic IT M&A methodology – built on years of successful client activity
    • An approach and software platform integrated to your General Ledger - used to identify and manage your IT Service costs quickly & transparently
    • Key Value-Based Accelerators – to enable visibility & transparency within weeks, not months
    As businesses grapple with the ongoing uncertainty around Covid-19, Brexit and the economy, many will see M&A as a way to secure their future, or as an opportunity to grow through strategic acquisitions.
    This webinar will offer you some clear steps to take to ensure M&A success in the years that lie ahead.
  • Driving Impactful Transformation whilst Cutting Costs during an Economic Crisis Recorded: Mar 2 2021 59 mins
    Johann Diaz, Director, Strategic Business Value Consulting and Jo Hart, Strategic Advisor
    With the recent COVID-19 Crisis has come an increased pressure to accelerate digital transformation, whilst simultaneously cutting costs. For many IT and Shared Services teams their initial focus was enabling an entirely virtual workforce overnight. Now they suddenly find themselves under pressure to reduce costs and increase the pace and return of their digital initiatives. But how do you balance these two often conflicting requirements? Where would you start?

    During this webinar we will:-

    • Discuss the impact of the current economic crisis.
    • Take a look at the way Services are traditionally consumed, budgeted and cross charged.
    • Discuss the ‘Missing Piece’, which will enable you to reduce costs and optimise investments.

    You will leave the session:-

    • With an in-depth understanding of how to influence customer/user behaviour to reduce demand for Services.
    • Having learnt how to embrace the tools and methodologies available to cross-charge Services internally or to sell them externally.
    • With new concepts for ensuring regulatory Compliance in complex cross-country service set ups.
  • Pressure to Transform - the end of Centralised IT? Recorded: Jan 13 2021 37 mins
    Sanjiv Sachdev, Director, Strategic Business Value Consulting and Ragnar Agnell, Partner, Centigo
    Businesses have been hit hard during the crisis, prompting unprecedented levels of digital transformation - McKinsey estimated a vault forwards of five years in around 8 weeks. Contributing factors have included, new business models/routes to market, regulatory changes/risk management, cost reductions, increased use of cloud services, digitisation of processes not to mention large scale working from home. IT teams globally have been under immense pressure to perform, whilst incorporating different vendors, applications and working practises – often differing across their global footprint. In parallel, the trend for larger organisations is to decentralise decision making to become more responsive and agile. As a consequence, many CIO and CTOs are re-evaluating their decisions to maintain a centralised approach to manage IT, either opting for a federated or fully decentralised model. Moving to any new way of working brings challenges, but the level of complexity that the crisis has incorporated in a short time frame and the focus now on digitalisation to ensure growth, may represent the CIO’s biggest challenge yet.

    During this webinar we will discuss:-

    1 – The increased pressure on the IT Function during COVID-19
    2 – Risks and opportunities that have arisen
    3 – Overview of IT Models – Centralised, Federated, Decentralised.
    4 – Key drivers and approaches to managing IT Cost and Value Management
    5 – Practical examples of how a cost management tool can support your vision.


    You will leave the webinar with:-

    1 – A clear understanding of the relative merits of a Centralised, Federated and Decentralised approach.
    2- How to take a ‘Value’ Centred approach to IT, given its role in delivering organisational growth.
    3 – An idea of how Centigo and Serviceware would work with you to achieve this.
    4 – Examples of how other organisations have benefited from this approach.
  • Managing the Cost of IT Spend in Manufacturing Recorded: Dec 17 2020 34 mins
    Sanjiv Sachdev, Director, Strategic Business Value Consulting and Kevin Bell, Partner, Centigo
    The manufacturing industry has been forced this year to innovate at speeds never seen before, with supply chain disruptions, social distancing measures on assembly lines and travel restrictions impacting launches/financial returns, all before Brexit. The need to digitally transform has never been more important with a recent Avanade report finding that those companies who fail to keep up with tech changes / innovation stand to see profits erode by as much as 5.1% compared to competitors. But how do you get a clear view of business value vs costs incurred, when considering legacy systems and digital transformation, new often misaligned technology and departmental silos (often hiding shadow IT)?

    During this webinar we will discuss:-

    1 – The impact of COVID 19 on Manufacturing and the upcoming challenges of Brexit.
    2 – The changing role of business support functions within manufacturing.
    3 – Why adopting ‘Value Centres’ rather than ‘Cost Centres’ will drive your business forward.
    4 – How Centigo and Serviceware could help you make this change, starting with IT.
    5- The tools that could enable you to take a holistic view of your business.

    You will leave the webinar with:-

    1 – A vision of how your organisation could pivot towards being ‘Value Led’
    2 – An idea of how Centigo and Serviceware would work with you to achieve this.
    3 – Examples of how other Manufacturers have benefitted from this approach.
  • ITFM - Escape from Excel Hell Recorded: Sep 15 2020 39 mins
    Michael Muehlena, Solution Consultant
    Given the current economic climate, CFOs and Financial Controllers are faced with the task of reviewing their budgets for the current fiscal year. This requires a software tool which is up to this unprecedented challenge to either support Excel or work independently to deliver the results you require. Find out how other companies have taken the step to escape Excel Hell in our upcoming webinar.

    What's in it for you? According to the BARC Planning Survey 2020, 76% of all companies use Excel for planning and budgeting. However, the reporting and analysis possibilities of Excel are modest and as the number of users in a company increases, so do the risks of relying on Excel tool. Important decisions are made based on facts, while in reality, plenty of Excel sheets are riddled with undetected errors. You will get to see real-life benefits of a database-driven solution that can help you manage your finances better than ever before. We will show how:

    - several users can work simultaneously
    - data is protected and integrated into the data storage
    - access rights can be centrally allocated and managed
    - additional calculations, comments and file attachments are possible
    - user-friendly and intuitive look & feel for end users
  • How to Achieve the Most Value from Your ITFM Implementation Recorded: Aug 4 2020 50 mins
    Dr Alexander Becker, COO
    You have decided that you want to implement a new tool for the financial management of your IT and shared services into your organization. However, this tool on its own will not be able to magically reinvent your processes. It takes the right approaches and strategies to guarantee that your new solution will net you significant profits and benefits in the short and the long run.

    We will take you through a typical use case for Serviceware Financial to show you which challenges await you and how to overcome them.

    In this webinar, we will discuss:

    - How to build a value-oriented ITFM project
    - How to allocate the resources for a staged approach to this implementation
    - How you ensure that your project does not become a "neverending story"
    - How you can guarantee a full payback on your investment within 6 months
  • Securing Liquidity in a Downturn by Assessing Cloud & Legacy IT Spend Recorded: Jul 28 2020 59 mins
    Fabian Mieloch and Tom Schroeder
    As we face the challenges caused by Covid-19 and the limited sight in future company performance, CIOs may be called upon to help improve liquidity by pursing opportunities to improve cash flows.

    On the cost side, this requires a comprehensive overview on cash outflows related to IT products and services. It also demands an understanding of the ability to influence these outflows without risking productivity.

    In this context, a major lever is provided by cloud expenses, which are usually flexible in terms of usage and payment.

    In this webinar, we will discuss:

    - How can I analyze my cloud spend vs. cloud usage - does the organization maintain excess
    capacity?
    - How can I re-balance IT Service demand and provisioning fueled by cloud technology?
    - How can I assess the importance of cloud services for the company's performance and prioritize
    my efforts accordingly?
  • Virtual Workforces First, Now Rapid Cost Cutting: the Next CIO Challenge Recorded: Jul 21 2020 53 mins
    Johann Diaz, Director, Strategic Business Value Consulting
    The world of business transformation continues across all organizations - despite the COVID-19 crisis - whether it is in areas of Digital, Customer Experience, HR or any other. However, traditional ways of working are now changing for good, thanks to the CIO’s success of rapidly virtualizing the workforce.

    Now the focus has turned to rapid and significant cost reduction. The CIO is once again challenged with identifying further transformation tactics to take cost out of the business, but quickly and without adversely affecting service quality. Yet, most companies lack the ability to model scenarios in real time and predict the impact of their changes. Their decisions can often be ill-informed and have negative impacts on future growth.

    In this webinar, we will discuss:

    - Cost transparency across IT services
    - 3 key levers that can yield significant cost savings
    - How to model different costing and budgeting scenarios

    What you will get out of it is an understanding of:

    - How to continue to be the change agent the organization needs
    - How IT can lead the cost reduction program
    - Why other CXO leaders need your help
  • Saving jobs whilst streamlining the business Recorded: Jul 14 2020 52 mins
    Johann Diaz, Director, Strategic Business Value Consulting
    Business transformation continues across all organizations - despite the current crisis - whether it is in areas of Digital, Customer Experience, HR or any other. Most organizations still need to manage their corporate risk and protect their reputation. However, companies are faced with massive uncertainty and continued disruption.

    Traditional ways of working and operating are changing for good and huge pressure is being exerted to significantly cut costs, rebuild revenue streams and plan for new growth throughout the COVID-19 recovery period. Yet most enterprises lack the ability to model cost-cutting scenarios and are instead resorting to cutting jobs, thereby putting the livelihoods of many of their employees at risk. It doesn’t have to be like this.

    In this webinar, Johann Diaz (Director of Business Value Consulting) will discuss:

    - Service costing and the transparency of data
    - The ability of an organization to change quickly
    - The impact upon the desired business outcomes of the organization

    What you will get out of it is an understanding of:

    - How to establish full cost transparency of enterprise services
    - How to model different costing and budgeting scenarios
    - How to increase financial governance across the wider organisation
Insights into ITFM, budgeting and controlling
Leading IT consultants give guidance and share knowledge about ITFM and how you can optimize your IT budgeting.

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  • Title: Digital Disruption in Finance P1:Manage the cost & complexity of legacy systems
  • Live at: May 25 2021 9:00 am
  • Presented by: Sanjiv Sachdev, Strategic Business Value Consulting (Serviceware) & Ulrika Axelsson, Head of Financial Services (Centigo)
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