Virtual Visits - Are they the 'future'?

Presented by

Helena Evans, Head of Specialist Services, Criterion Adjusters & Trish Hume, Claims Manager, Bruce Stevenson

About this talk

For a number of years with the onset of the digital age, adjusters have already been applying new technologies to deliver innovative solutions for their customers and have been using technology such as video calls and drones. However, as a result of Covid 19 we as a nation have had to change to a ‘virtual’ world overnight and where video calls were used by adjusters just to enhance the service provided, it instantly became the only ‘tool in the bag’. With the lockdown restrictions now easing and the options available widening, this forced period of technology replacing a face to face visit, has provided chance to reflect on whether virtual visits are the future. Join Helena Evans and Trish Hume as they look to fill out that tool bag again by exploring: the change to virtual visits and overcoming the difficulties the new site visit rules and complications therein the phase back to the ‘new normal’ the future of loss adjusting post the recent outbreak of Covid-19 NOTE: This webinar has been made available by the Chartered Institute of Loss Adjusters (CILA) solely for the use and convenience of the viewer. The content, views and representations made in this presentation are the sole product and responsibility of the speakers who have produced it. By making this presentation available the CILA does not offer any endorsement or recommendation of the views and opinions expressed therein. For a full explanation of the terms and conditions upon which the CILA provides this webinar please see our full disclaimer which available on the Institute website.

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The Chartered Institute of Loss Adjusters (CILA) is a globally recognised membership organisation for claims professionals. The Institute sets the professional and ethical standards for those who work in the handling of claims through its qualification framework and guide to professional conduct.