Name: Negotiation Skills
Start: 2022-01-18T10:00:00Z
End: 2022-01-18T10:01:10.000Z
Location: BrightTALK
Rating: 4.8

The Chartered Institute of Loss Adjusters (CILA) is a globally recognised membership organisation for claims professionals. The Institute sets the professional and ethical standards for those who work in the handling of claims through its qualification framework and guide to professional conduct.

This webinar will explore the topic of Alternative Accommodation.

In essence, the subject, at its core, is relatively simple in that Insurers agree to provide an indemnity to a policy holder for the costs of Alternative Accommodation, required due to Insured Damage rendering a property uninhabitable. 

In reality however there are a myriad of variables that come into play and require consideration when handling a claim involving Alternative Accommodation.  This is compounded by the fact that a claim that requires a person to move out of their house will, by its very nature, involve a lot of emotion and trauma.

This webinar will seek, with reference to real life examples, to:

*provide a brief overview of the typical cover afforded under an insurance policy providing cover for Alternative Accommodation
*explore some of the challenges faced by an adjuster dealing with a claim involving alternative accommodation
*look at some of the practical solutions available to the adjuster & customer
*provide an insight into the surprisingly high costs of alternative accommodation in the current market climate

The webinar will make specific reference to cross regional issues and also will include input & learned experiences from three adjusters specializing in very different product classes.

Presented by Damien Webster BA (Hons) ACILA ACII, Alex Wakefield BA (Hons) Cert CII ACILA FIFAA and Nathan Holt BA (Hons) ACII ACILA

Alternative Accommodation - Challenges & Solutions

These two practical sessions will explore typical property claim scenarios and the solutions which are delivered to support the Sustainability agenda.  In the midst of a supply-chain crisis, increased inflation, and demands to repair not replace and “build back better”,  what do Insurers and customers expect, and how can property adjusters reduce the carbon footprint inherent in reinstatement?  Across the two sessions, you will hear the perspectives of an insurer, property adjuster, disaster restoration practice and chartered building surveyor.

Toby Knight FCII FCILA FIFAA - Property Practices Director, McLarens
Paul Redington BA (Hons) ACII Chartered Insurer - Regional Major Loss Property Claims Manager, Zurich
Richard Done - Commercial Operations Director, Polygon UK & Ireland
Andrew Bussey BSc (Hons) DipArchCons FRICS C.Build E MCABE - Director - Chartered Building Surveyor, Gateley Smithers Purslow

Property (SIG): Adjusting to Sustainability: Session 2

These two practical sessions will explore typical property claim scenarios and the solutions which are delivered to support the Sustainability agenda.  In the midst of a supply-chain crisis, increased inflation, and demands to repair not replace and “build back better”,  what do Insurers and customers expect, and how can property adjusters reduce the carbon footprint inherent in reinstatement?  Across the two sessions, you will hear the perspectives of an insurer, property adjuster, disaster restoration practice and chartered building surveyor.

Toby Knight FCII FCILA FIFAA - Property Practices Director, McLarens
Paul Redington BA (Hons) ACII Chartered Insurer - Regional Major Loss Property Claims Manager, Zurich
Michelle Haynes BA (Hons) ACII FCILA - Commercial Property Adjuster Lead, Aviva
Gareth Bowers MBA Dip CILA Dip CII - Head of Major Loss UK&I, McLarens

Property (SIG): Adjusting to Sustainability: Session 1

The final webinar will focus on the property itself and how the condition and restoration reports are compiled. We will also discuss in detail how projects are managed and executed. A number of restoration case studies will be reviewed.

Farcroft Session Three - Building recovery

Session two, will focus specifically on the contents of the property and the subsequent steps that need to be taken. Starting with the initial recovery and removal of the contents from the property, through to immediate triage steps to ensure secondary damage is minimised, prior to its storage. We will also discuss how the condition and restoration reports are compiled. A number of restoration case studies will be reviewed.

Farcroft Session Two - Contents protection

The first session will focus on the time after the first notification of loss is registered and the critical response to the instruction being received by the restoration company. From understanding the peril and nature of the event, understanding the property, contents and the insured expectations. How communication is key, from building rapport with the insured and also working very closely with the Loss Adjuster. Within this session we will share in detail how we approach such events, the importance of the survey and its role in collecting information but recognising how this visit can help reduce secondary damage.

Farcroft Session One - Event response

Session to explore the insurance industry shift to “Build Back Better” on flood claims and the Flood Re proposal to provide a grant of up to £10,000 per property to improve flood resilience. Framed with a Loss Adjusters perspective the session will prove invaluable for anyone working in flood related claims.

Floodre video: https://www.youtube.com/watch?v=ELSWVx_cUGM
Second Video: https://www.youtube.com/watch?v=rkYTdnNXA5g

Property SIG: FloodRe - Build Back Better

Intentions of the session

The attendees will have an understanding of a restoration led approach to HNW claims and how different services can be required for fulfilment. In addition, the session will look at categories of specialist content types and discuss opportunities to restore rather than replace.

The session will cover:

-Our approach to HNW claims and the range of services called upon
-The types of organisations we work with
-Why restoration would be chosen
-Specialist contents
-Considerations of High Net Worth & Heritage Claims
-An overview of content types, using ‘before and after’ examples
-Primary and Secondary damage impacts on a range of object types
-The costs of restoration
-Increasing opportunities for restoration rather than replacement

Harwell Restoration: Restoration in HNW claims

Edwin Coe partners, Roger Franklin and Nicola Maher will discuss the impact of the recent Commercial Court decisions in the Stonegate, Greggs and Various Eateries cases on Covid business interruption claims.

In particular they will consider:

Aggregation;
Causation;
Furlough;
Other construction issues, including “the triggers”; and
The implications of the decisions for other claims.

Edwin Coe Webinar: An analysis of the key decisions in Stonegate

BI Spotlight on Marine

On behalf of the Institute I would like to extend an invitation to all our members to use their knowledge and expertise to help support the Institute by attending our Examinations Webinar to take place on the 26th of May.  

The training will include an overview of the Pearson Vue platform and the types of questions we are able to set, the structure of the questions required for the different levels of our qualifications and what examiners look for when setting, and marking questions.
Your commitment would be greatly appreciated.


Julie-anne Headington ACILA ACII FMAAT FIFAA
Examinations Committee Chair

New Examiners' Webinar

Presented by Melissa Cunningham FCA, ACILA, Senior Managing Consultant, Marsh Advisory

BI Spotlight on Professional Firms

Women in CILA are hosting a Panel Discussion to break the stigma around Menopause.  Join our lively debate which will cover:




The symptoms of peri-menopause and menopause
How they affect women in the workplace
The effects this has on gender equality and gender pay gap
What employers must do to better support women

Women in CILA on Menopause

Due to some technical issues with the platform, this webinar will need to be rescheduled. The new date has been chosen at random and we will reach out to you once a new date has been confirmed. We are terribly sorry for the inconvenience this has caused. 

Ewart Hodge, Large Loss Claims Specialist at NFU Mutual and Aruna Chandrapalan, Director at Sedgwick International UK are joined by Michael Hogg, Partner at Kennedys Law LLP, to discuss policy coverage and examples of various claims within the agricultural sector.

The Webinar draws on practical examples and case studies and endeavors to provide an interesting and informative introduction to Agricultural Business Interruption
NOTE: This webinar has been made available by the Chartered Institute of Loss Adjusters (CILA) solely for the use and convenience of the viewer. The content, views and representations made in this presentation are the sole product and responsibility of the speakers who have produced it.

By making this presentation available the CILA does not offer any endorsement or recommendation of the views and opinions expressed therein. For a full explanation of the terms and conditions upon which the CILA provides this webinar please see our full disclaimer which available on the Institute website.

BI Spotlight on Agriculture

Webinar for the Claims Management SIG 
Introduced by Tim Bowling ACII Senior Executive, Claims Lloyd’s Market Association and Ross Macpherson ACII FCILA FUEDI ELAE, Director, QuestGates

NOTE: This webinar has been made available by the Chartered Institute of Loss Adjusters (CILA) solely for the use and convenience of the viewer. The content, views and representations made in this presentation are the sole product and responsibility of the speakers who have produced it.

By making this presentation available the CILA does not offer any endorsement or recommendation of the views and opinions expressed therein. For a full explanation of the terms and conditions upon which the CILA provides this webinar please see our full disclaimer which available on the Institute website.

Lloyd's & the London Market

In this edition of the CILA BI Spotlight Webinar series the CILA Cyber SIG and the CILA Business Interruption SIG join together to take a look at Cyber losses and the issues surrounding the associated Business Interruption claims.

Mark Hawksworth, Global Technology Specialist Practice Group Leader at Sedgwick International UK and Mark Harris, Business Interruption Specialist and Head of Cyber Risks at Harris Balcombe LLP, are joined by John Farrell, Partner at Kennedys Law LLP, to take us through the types of attack the Insurance Industry is seeing, the Loss Adjuster led Incident Response, the policy coverage issues and the practical, legal and ethical issues that are faced.

The Webinar draws on practical examples and case studies and endeavors to provide an interesting and informative introduction to Cyber Business Interruption.

By making this presentation available the CILA does not offer any endorsement or recommendation of the views and opinions expressed therein. For a full explanation of the terms and conditions upon which the CILA provides this webinar please see our full disclaimer which available on the Institute website.

BI Spotlight on Cyber

Webinar for Business Interruption SIG Introduced by Angus Osborne-White BEng (Hons) ACMA CGMA MIET MCMI Adv Dip CILA, Director, Crawford Forensic Accountancy Services  Introduction to Renewable Energy Claims  Following on from the recent theme in the news of climate change and COP26, this webinar organised by the Busines Interruption Specialist Interest Group will provide an introduction to claims in the renewable energy sector.  Angus Osborne-White (Crawford & Company) and Matthew Yau (Lloyd Warwick International) will cover the following:  - Main types of renewable energy generation - Revenue generation and government subsidies - Methods of quantifying business interruption losses - Common issues in claims - New and novel renewable energy generation

NOTE: This webinar has been made available by the Chartered Institute of Loss Adjusters (CILA) solely for the use and convenience of the viewer. The content, views and representations made in this presentation are the sole product and responsibility of the speakers who have produced it.

By making this presentation available the CILA does not offer any endorsement or recommendation of the views and opinions expressed therein. For a full explanation of the terms and conditions upon which the CILA provides this webinar please see our full disclaimer which available on the Institute website.

BI Spotlight on Renewable Energy Claims.

Webinar from the Women in CILA
Introduced by Sue Taylor

NOTE: This webinar has been made available by the Chartered Institute of Loss Adjusters (CILA) solely for the use and convenience of the viewer. The content, views and representations made in this presentation are the sole product and responsibility of the speakers who have produced it.

By making this presentation available the CILA does not offer any endorsement or recommendation of the views and opinions expressed therein. For a full explanation of the terms and conditions upon which the CILA provides this webinar please see our full disclaimer which available on the Institute website.

Negotiation Skills

Negotiation

Skills

CILA

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