Name: Surge & Mental Resilience: Lessons from the Front Line
Start: 2025-07-24T12:00:00Z
End: 2025-07-24T12:01:07.000Z
Location: BrightTALK
Rating: 4.9

The Chartered Institute of Loss Adjusters (CILA) is a globally recognised membership organisation for claims professionals. The Institute sets the professional and ethical standards for those who work in the handling of claims through its qualification framework and guide to professional conduct.

Focusing on real-world scenarios, the session will highlight how the Building Safety Act 2022 influences the handling, investigation, and settlement of claims involving both high-risk and conventional buildings.

Through case studies and discussion, participants will learn how to identify potential risks, avoid common pitfalls, and navigate the complexities introduced by the Act.

Topics covered will include:
• Key considerations and red flags to watch for in the field
• Case study analysis illustrating the Act’s impact on claims
• Common pitfalls in claims involving high-risk buildings (HRBs)
• Broader implications for loss adjusters, insurers, and the wider claims landscape

This session will equip attendees with practical insights and strategies to manage claims effectively under the new regulatory framework.

Our thanks go to CILA Gold Sponsors, Gateley Smithers Purslow, for providing their expertise for this webinar, delivered in collaboration with CILA’s Property Special Interest Group.

The Impact of the Building Safety Act on Claims

The Building Safety Act 2022 represents one of the most significant overhauls of building safety legislation in recent years, introducing wide-reaching reforms for those involved in the design, construction, and management of buildings.

This introductory session will provide a clear and practical overview of the Act, exploring its background, objectives, and implications for professionals across the property and insurance sectors. Participants will gain a firm understanding of the Act’s structure and the duties it imposes on key stakeholders.

Topics covered will include:
• The origins and purpose of the Building Safety Act 2022
• Core principles and objectives driving the new legislation
• Key changes and provisions introduced by the Act
• Definitions of “relevant” and “high-risk” buildings
• Revisions to Building Regulations and new dutyholder responsibilities

This session is ideal for loss adjusters, surveyors, insurers, and other professionals seeking to understand the fundamental changes shaping building safety and compliance today.

Our thanks go to CILA Gold Sponsors, Gateley Smithers Purslow, for providing their expertise for this webinar, delivered in collaboration with CILA’s Property Special Interest Group.

Introduction to the Building Safety Act 2022

With the global push for ‘net zero’ and the renewable energy transition, the demand for solar photovoltaic (PV) systems continues to grow, as does the need to understand the potential fire risks associated with these installations.

This presentation will provide a comprehensive overview of PV systems, explaining the theory behind the technology, the key components and the design methodology.  We will then explore the common failure mechanisms and fire hazards and we will examine a real-world case study to illustrate the forensic techniques deployed by investigators to determine the origin and cause of PV system fires.

This presentation is designed to equip Loss Adjusters with the knowledge to assess PV system fires effectively and to understand the technical factors that contribute to these incidents.  It will also outline the benefit of a thorough forensic investigation whenever a PV system fire occurs, in order to determine the origin and cause and to assist in the consideration of liability.

The Dark Side of Solar - From Sunlight to Smoke

The CILA Property & Anti-Fraud Specialist Interest Groups will explore an array of topics on the subject of handling claims in a recession including the real day to day impact on property claims, the unique challenges confronted by adjusters and actionable solutions. 

By the end of this webinar attendees will understand:

how inflation for buildings, contents and machinery has impacted reserving and how adjusters should factor this in when reporting to insurers how the landscape has changed in terms of unoccupied property levels/cover and how this is affecting the type of property claims being made the pitfalls and trends in fraudulent activity and the challenges around dealing with such claims for unoccupied properties.

PLEASE NOTE: This is a recording of a live event.

Adjusting in a Recession

The Insurance Litigation team will be providing an overview and analysis of some of the key cases and developments of the last 12 months affecting the insurance sector. Included in the review will be an update on the Covid-19 Business Interruption litigation, discussion around S.11 of the Insurance Act, guidance on the Insurance Act provisions as well as commentary on recent Warranty & Indemnity disputes and the construction of insurance policy wordings.

Insurance and Coverage Review 2025 - Edwin Coe LLP

The chemical industry is the fifth-largest manufacturing sector in the world, directly contributing around USD 1 trillion to global GDP annually and employing 15 million people. Petrochemical production is expected to account for more than a third of growth in oil demand by 2030, according to IEA. Many oil producers are ramping up production of petrochemicals to extract more value from their energy resources and create a downstream industry. Petrochemicals are the ingredients used to make products that other industries process to manufacture everything from vehicles to flat-screen TVs.

In the past, large petrochemical facilities have had a history of incurring substantial fire and explosion losses. Accidents in these volatile and hazardous industries have been known to cause injury to workers and significant financial losses. Investigating these losses is typically a lengthy and complex process that demands understanding of not only the volatile chemicals present at the scene, but also—and perhaps more importantly—an understanding of the processes in place.

Mamoon Alyah, Managing Director of CEERISK Consulting has investigated several incidents in petrochemical plants around the world and will be sharing his experience dealing with the issues encountered when investigating losses at petrochemical plants. He will look at well-known incidents from around the world and share lessons extracted from these accidents, highlighting the challenges faced by insurers and loss adjusters.  He will discuss the gaps created by incomplete risk surveys and suggest ways of bridging these gaps.

Spotlight on: Claims in Petrochemical Plants hosted by CEERISK

Join our Gold Sponsor Edwin Coe LLP for an in-depth Webinar 

Edwin Coe’s Insurance Litigation Partner, Nicola Maher and Jonathan Samuelson, Partner of Harris Balcombe will present a focused review of the recent High Court judgment in:

Infinity Reliance Limited (trading as My 1st Years) v Heath Crawford Limited [2023] EWHC 3022 (Comm).

This significant case delves into the critical obligations brokers have in advising on the scope and adequacy of Business Interruption (BI) coverage - an essential aspect for loss adjusters and claims handlers managing BI claims.

Our presenters will share practical insights on accurately calculating BI sums insured and effectively managing underinsurance risks, providing actionable guidance specifically tailored for professionals working with BI policies.

Key Topics Covered:

1. High Court findings in Infinity Reliance v Heath Crawford: Key takeaways for claims professionals
2. Practical strategies for assessing BI sums insured accurately
3. Steps to mitigate underinsurance risks in BI coverage

Who Should Attend:

This session is ideal for loss adjusters, claims professionals, and other insurance experts who want to deepen their understanding of BI coverage and broker responsibilities.

Don’t miss this opportunity to enhance your expertise in BI insurance claims. We look forward to seeing you there!

To Infinity and Beyond - Edwin Coe LLP Webinar

Plain Numbers supports organisations to empower their customers to make decisions that work best for them. They provide communication professionals in their Partner organisations with skills and unlimited support, so that they can communicate numbers, and the words around them, more clearly. 

Examples of partners are: Aviva, NatWest, Direct Line Group and StepChange to name just a few.

In this webinar Mike Ellicock will detail the newly launched 'Plain Numbers in Practice Report' (due to launch 3rd July) and explain what this could mean for claims professionals.

Plain Numbers in Practice

This webinar will explore the topic of Alternative Accommodation.

In essence, the subject, at its core, is relatively simple in that Insurers agree to provide an indemnity to a policy holder for the costs of Alternative Accommodation, required due to Insured Damage rendering a property uninhabitable. 

In reality however there are a myriad of variables that come into play and require consideration when handling a claim involving Alternative Accommodation.  This is compounded by the fact that a claim that requires a person to move out of their house will, by its very nature, involve a lot of emotion and trauma.

This webinar will seek, with reference to real life examples, to:

*provide a brief overview of the typical cover afforded under an insurance policy providing cover for Alternative Accommodation
*explore some of the challenges faced by an adjuster dealing with a claim involving alternative accommodation
*look at some of the practical solutions available to the adjuster & customer
*provide an insight into the surprisingly high costs of alternative accommodation in the current market climate

The webinar will make specific reference to cross regional issues and also will include input & learned experiences from three adjusters specializing in very different product classes.

Presented by Damien Webster BA (Hons) ACILA ACII, Alex Wakefield BA (Hons) Cert CII ACILA FIFAA and Nathan Holt BA (Hons) ACII ACILA

Alternative Accommodation - Challenges & Solutions

These two practical sessions will explore typical property claim scenarios and the solutions which are delivered to support the Sustainability agenda.  In the midst of a supply-chain crisis, increased inflation, and demands to repair not replace and “build back better”,  what do Insurers and customers expect, and how can property adjusters reduce the carbon footprint inherent in reinstatement?  Across the two sessions, you will hear the perspectives of an insurer, property adjuster, disaster restoration practice and chartered building surveyor.

Toby Knight FCII FCILA FIFAA - Property Practices Director, McLarens
Paul Redington BA (Hons) ACII Chartered Insurer - Regional Major Loss Property Claims Manager, Zurich
Richard Done - Commercial Operations Director, Polygon UK & Ireland
Andrew Bussey BSc (Hons) DipArchCons FRICS C.Build E MCABE - Director - Chartered Building Surveyor, Gateley Smithers Purslow

Property (SIG): Adjusting to Sustainability: Session 2

These two practical sessions will explore typical property claim scenarios and the solutions which are delivered to support the Sustainability agenda.  In the midst of a supply-chain crisis, increased inflation, and demands to repair not replace and “build back better”,  what do Insurers and customers expect, and how can property adjusters reduce the carbon footprint inherent in reinstatement?  Across the two sessions, you will hear the perspectives of an insurer, property adjuster, disaster restoration practice and chartered building surveyor.

Toby Knight FCII FCILA FIFAA - Property Practices Director, McLarens
Paul Redington BA (Hons) ACII Chartered Insurer - Regional Major Loss Property Claims Manager, Zurich
Michelle Haynes BA (Hons) ACII FCILA - Commercial Property Adjuster Lead, Aviva
Gareth Bowers MBA Dip CILA Dip CII - Head of Major Loss UK&I, McLarens

Property (SIG): Adjusting to Sustainability: Session 1

The final webinar will focus on the property itself and how the condition and restoration reports are compiled. We will also discuss in detail how projects are managed and executed. A number of restoration case studies will be reviewed.

Farcroft Session Three - Building recovery

Session two, will focus specifically on the contents of the property and the subsequent steps that need to be taken. Starting with the initial recovery and removal of the contents from the property, through to immediate triage steps to ensure secondary damage is minimised, prior to its storage. We will also discuss how the condition and restoration reports are compiled. A number of restoration case studies will be reviewed.

Farcroft Session Two - Contents protection

The first session will focus on the time after the first notification of loss is registered and the critical response to the instruction being received by the restoration company. From understanding the peril and nature of the event, understanding the property, contents and the insured expectations. How communication is key, from building rapport with the insured and also working very closely with the Loss Adjuster. Within this session we will share in detail how we approach such events, the importance of the survey and its role in collecting information but recognising how this visit can help reduce secondary damage.

Farcroft Session One - Event response

Session to explore the insurance industry shift to “Build Back Better” on flood claims and the Flood Re proposal to provide a grant of up to £10,000 per property to improve flood resilience. Framed with a Loss Adjusters perspective the session will prove invaluable for anyone working in flood related claims.

Floodre video: https://www.youtube.com/watch?v=ELSWVx_cUGM
Second Video: https://www.youtube.com/watch?v=rkYTdnNXA5g

Property SIG: FloodRe - Build Back Better

Intentions of the session

The attendees will have an understanding of a restoration led approach to HNW claims and how different services can be required for fulfilment. In addition, the session will look at categories of specialist content types and discuss opportunities to restore rather than replace.

The session will cover:

-Our approach to HNW claims and the range of services called upon
-The types of organisations we work with
-Why restoration would be chosen
-Specialist contents
-Considerations of High Net Worth & Heritage Claims
-An overview of content types, using ‘before and after’ examples
-Primary and Secondary damage impacts on a range of object types
-The costs of restoration
-Increasing opportunities for restoration rather than replacement

Harwell Restoration: Restoration in HNW claims

Edwin Coe partners, Roger Franklin and Nicola Maher will discuss the impact of the recent Commercial Court decisions in the Stonegate, Greggs and Various Eateries cases on Covid business interruption claims.

In particular they will consider:

Aggregation;
Causation;
Furlough;
Other construction issues, including “the triggers”; and
The implications of the decisions for other claims.

Edwin Coe Webinar: An analysis of the key decisions in Stonegate

This session explores the rising impact of surge events on the insurance industry. From weather-driven claim volumes to the real human toll they take across roles.

Hear unique perspectives from:
• Early career Chartered Loss Adjusters on the realities of working through surge
• BELFOR on the challenges faced by restoration suppliers
• Insurer representatives offering insights into operational pressures and triage at scale

But most importantly, we’ll open a conversation that often goes unheard:
Mental resilience, wellbeing, and the emotional toll of working in claims.
Because behind every claim is a person, and that includes us, too.

This is more than technical CPD; it’s about understanding pressure, sharing experiences, and building support across the industry.

Real stories. Practical advice. Human impact.

Surge & Mental Resilience: Lessons from the Front Line

Insurance

loss adjusters

claims

mental resilience

surge

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Surge & Mental Resilience: Lessons from the Front Line

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About this talk

Chartered Institute of Loss Adjusters