Name: PANEL: Optimising Digital Customer Experiences
Start: 2020-11-25T00:00:00Z
End: 2020-11-25T00:00:50.000Z
Location: BrightTALK
Rating: 0

Explore Cloud Identity with Ping Identity. Experience single sign-on for Cloud and Mobile. Find out how our identity and access management platform gives enterprise customers and employees one-click access to any application from any device.

Verifying what specific applications, files, and data that a human or non-human entity has access to, is at the heart of cybersecurity in the face of increasing theft of data for espionage or other criminal purposes. Authorization, therefore, is extremely important to security, but it is also key to boosting brand trust and improving user experience.

Join security experts from KuppingerCole Analysts and Ping Identity as they discuss the challenges of authorization in modern IT environments, market trends and changes, and how a modern approach to authorization can address the challenges, including how to cater for consumers and other external parties.

Join this webinar to:
--Learn how approaches to authorization are evolving.
--Understand the benefits of policy-based access control and dynamic authorization.
--Discover the business and security benefits of fine-grained, context aware authorization.
--Find out how to combine identity management, PBAC, and remediation capabilities.
--Get an overview of PingOne Authorize.

Zero Trust is Driving the Evolution to Authorization

Words have meaning…but as the complexity of engagement and experience in a digital world has accelerated, identity is a word that we simply cannot afford to allow to be confused, misused or otherwise interpreted. Identity is foundational to experiences—both customer and employee—and not open for random acts of misinterpretation. It is at the center of operational effectiveness and customer trust, both pushing growth, opportunity and value.

So what does “Identity” mean to cross functional stakeholders and how are enterprise teams demystifying the increasingly confusing landscape. What are the big trends reshaping where and how Identity is being leveraged in service of the business and the customer? Where and how can and should Identity integrate across key strategies from marketing, service, digital transformation and security?

Join Ping Identity and Constellation Research principal analyst, Liz Miller, as we discuss and debate the new role Customer Identity will play in a digital-first world looking to make the most of the experience economy. Some of the key issues to be discussed:

--What is the difference between Customer Identity, Identity and…well….Identity?
--Where and how has customer identity been leveraged to create customer experiences that differentiate in a sea of digital sameness?
--How are leading organizations living digital-first by preparing for experiences that cross the physical divide without leaving customer identity behind?
--What trends have CX leaders up at night…and what is more hype then challenge when it comes to experience delivery?

Customer Identity in a Digital First World

Did you know that PingFederate, PingAccess, PingDirectory and PingCentral are all available to consume as cloud services? And migrating to Ping’s cloud is easy!

Improve Your Total Cost of Ownership - save significant IT operational costs without compromising support for challenging enterprise use cases and freeing up to 40-60% of your team's time to tackle other value-added projects.

Scale Your Identity to Enterprise Grade - auto-scale deploys additional cloud resources when business demands increase and reduces them during slower times.

Accelerate Your Digital Transformation - moving to the cloud acts as the foundation for the rest of your digital transformation goals going forward.

Join us for 30 minutes, as VP of PingOne Advanced Services, Joseph Dhanapal, will discuss cloud migration benefits, steps and timelines. Additionally, Davis Arora, Sr Director of Cyber Security at Honeywell, will share his cloud migration story to PingOne Advanced Services.

Increase Efficiency: Migrate Your Ping Software to Our Cloud

In today’s world, digital experience is everything. It can mean the difference between winning a customer or simply getting work done. But for years, IT and the business have been at odds on how to deliver exceptional identity experiences.

With DaVinci, our new identity orchestration service, you can design seamless, secure identity experiences while bypassing many of the common technical hurdles. Join this webinar, where we’ll focus on tackling customer and workforce passwordless use cases and show how DaVinci can expedite your passwordless goals. 

Technology advances, such as orchestration, have made passwordless available for a wide variety of use cases and requirements for Ping customers. We’ll highlight some of the passwordless options available to you, demo the end user experiences and take live questions.

How PingOne DaVinci Can Accelerate Your Passwordless Journey

Fraud prevention is a complex business, made more challenging by the constantly-increasing array of tools that fraud teams must manage. The average organization loses 5% of its revenue to fraud, and a chargeback costs about 3x the amount of the initial transaction to resolve. Most online businesses today use multiple sources of risk signals, many of which come into play at different points throughout the customer journey. The challenge is making those signals work together to make better mitigation decisions, targeting suspicious users without disrupting legitimate ones.

Fraud decisioning and orchestration hubs provide a solution to this challenge by centralizing fraud decisioning, ingesting signals from a variety of sources and vendors and turning those signals into real-time mitigation decisions.

Join this webinar with Ping Identity’s Maya Ogranovitch Scott and Adam Rusbridge for a discussion of fraud decisioning and orchestration, and how fraud teams can use their existing fraud tools to their full potential and improve their approach to automated fraud mitigation.

Key takeaways:
--The additive nature of fraud prevention and its impact on internal fraud teams
--The key role of fraud decisioning tools as the bridge between detection and mitigation
--The benefits of a centralized fraud decisioning and orchestration approach
--How to integrate fraud prevention into the broader customer journey without negatively impacting legitimate users

Harnessing The Power of Fraud Decisioning and Orchestration

Businesses have embraced digital to engage with their customers. As quickly as brands have delivered digital experiences, bad actors have been just as fast in figuring out how to use credential stuffing, account takeover, and other types of attacks to their advantage. 

Keeping pace in this rapidly evolving threat landscape requires businesses to look for innovative ways to build experiences that optimize both security and convenience. But, ensuring one doesn't overshadow the other often requires multiple integrations and custom development that adds internal friction and slows down innovation.

A customer identity strategy that expands beyond access management, but includes fraud detection and identity verification capabilities that can seamlessly be orchestrated together can eliminate integration challenges and drive innovation. Join this session to learn Ping Identity's drag-and-drop approach to customer identity that streamlines bringing together all the tools a business needs to rapidly build, test and optimize end-to-end customer journeys.

End-to-End Customer Journeys Optimized for Security and Convenience

In today’s world, digital experience is everything. It can mean the difference between winning a customer or simply getting work done. But for years, IT and the business have been at odds on how to deliver exceptional identity experiences.

With DaVinci, our new identity orchestration service, you can design seamless, secure identity experiences while bypassing many of the common technical hurdles. Join this webinar, where we’ll focus on tackling customer and workforce passwordless use cases and show how DaVinci can expedite your passwordless goals.

Technology advances, such as orchestration, have made passwordless available for a wide variety of use cases and requirements for Ping customers. We’ll highlight some of the passwordless options available to you, and demo the end user experiences.

Passwordless has gone from a trending topic in information security to a board room priority. Organizations are not only trying to reduce the security risks associated with passwords but also seeking to improve employee productivity and customer retention. With recent advancements in technology, passwordless solutions are more accessible than ever before.

How do you get started with passwordless? What are the typical scenarios for employees and customers? What type of investment is required? And what are the tangible benefits you can realize from implementing passwordless solutions?

Join Ping Identity’s Chief Customer Information Officer, Richard Bird, and Executive Advisor, Aubrey Turner as they discuss considerations and cautions for deploying passwordless solutions including:

• What common obstacles will you likely encounter and need to overcome
• Various passwordless scenarios available
• How to deliver a better user experience without compromising security
• The promise of the FIDO standard

The presentation is intended for both executives and IT practitioners alike. Join us for a candid discussion filled with real-life examples and anecdotes.

Be a Cybersecurity Champion - Tips for Passwordless Success

As the number of digital touchpoints in the customer journey rises, IT teams are relying on customer identity to optimize security and user experience. But, ensuring one doesn’t overshadow the other often requires multiple integrations and custom development that add internal friction and slows down innovation. 
 
Join this session to see how you can use identity orchestration to  eliminate roadblocks and increase cross-functional collaboration to get seamless, secure customer experiences to market faster. You’ll learn how Ping’s approach to building, testing and optimizing secure digital journeys using an intuitive drag-and-drop interface combined with out-of-the-box integrations 
can boost IT agility to meet every business requirement.

Orchestrate the Friction Out of Building Secure Digital Experiences

AWS and Ping Identity partner together to provide seamless and secure authentication to numerous AWS services. Please join this webinar to learn more about how Ping Identity can be configured as an Identity Provider for Amazon Managed Grafana, as well as how Ping supports additional AWS services and features.

Creating Secure, Seamless Authentication Experiences with Amazon Managed Grafana

WHAT YOU'LL LEARN
Meet your customers where they are at with new online and mobile experiences for them to seamlessly interact with your brand. But opening the digital front door to your business should only make it easy for your customers to engage with your brand, not bad actors.

It’s a delicate balance between customer security and convenience. Too many security controls could cause frustration. Not enough security controls could open the business up for fraud and breaches. Either way gives your customers a good reason to choose a competitor over you.

Customer identity enables your business to thread the needle between adding just enough friction to protect customers and streamlining the experience. Join this webinar where Ping Identity will discuss how you can leverage identity security to streamline and secure digital experiences by:
- Leveraging adaptive authentication to make security visible only when absolutely necessary
- Using multi-factor authentication methods that customers will actually use
- Removing passwords to not only delight your customer but protect them and your business

Securely Open the Digital Front Door for your Customers

Abstract:
Zero Trust really hasn't evolved since it was first published and there is a problem that we aren't addressing... zero trust is data-centric security but consumer/citizen/customer privacy and security is identity-centric security. Join Richard Bird to understand how to close the security gap not addressed by Zero Trust

Will Zero Trust Evolve, or Die?

In this fireside chat, Richard Bird, Chief Customer Information Officer at Ping Identity will host security author and founder of Have I Been Pwned Troy Hunt to discuss balancing security and user experience, why passwords are bad for both, and why line of business executives should care.

Zero Trust Foundations: Going Passwordless

Join this session for a deep-dive on issues around emerging cyber threats & how an identity centric approach can mitigate risk, improve fraud detection & prevention and bridge the gap between physical and cybersecurity.

Richard Bird
Chief Customer Information Officer, Ping Identity
Richard Bird is the chief customer information officer for Ping Identity. He is a cyber security veteran, identity-centric security expert, voice of the customer and an advisor to the global marketplace on solutions for the most challenging business issues faced in today’s world. Richard is a dynamic international speaker and a pragmatic former corporate executive that cuts through the hype and hyperbole of today’s cyber security realities and does it in an engaging and thought-provoking way.

He has spent more than 20 years in corporate business and technology roles within multiple industries. His diverse background includes serving as a chief information officer, a chief information security officer and the global head of identity for JPMorgan Chase’s consumer businesses. Richard’s combination of IT operations and security experience have afforded him the opportunity to be a trusted and strategic advisor to hundreds of companies for topics ranging from identity-centric security, to threat and vulnerability management, data protection and cloud security. Richard is a member of the Forbes Tech Council and a board member for the Identity Defined Security Alliance.

How companies are tackling their biggest cybersecurity challenges

Personal identity has arrived. It has shifted from a marketing buzzword to a real-world way users can seamlessly and securely exchange personal information. Your business can start leveraging PingOne for Individuals today to issue and verify identity claims to let your users keep control over their data. 

Taking advantage of personal identity in your applications will enable your business to deliver seamless user experiences, reduce fraud and alleviate privacy concerns, but it will be a paradigm shift. And Ping is here to help you get started and set you up for success in a personal identity future.

Join us for this workshop where Armin Ebrahimi, Head of Distributed Identity, will walk you through how to configure your free trial PingOne for Individuals, including how you can issue verified credentials without any code development to your users to store in their ShoCard wallet and verify credentials.

From Buzzword to Reality - Getting Started with Personal Identity

It’s no secret that passwords frustrate users and organizations alike, and we continue to see the massive costs associated with password resets and stolen credentials. Passwords remain a huge security risk but they are so embedded in our infrastructure that getting rid of them requires a holistic approach. The good news is that industry momentum behind modern authentication standards and technologies is allowing us to move away from this dependency. 

Join Ping and Yubico in a candid discussion about how to break up with passwords and finally get your passwordless initiatives off the ground.

We’ll provide a summary of the industry, including the technologies and capabilities that you can leverage today to move forward on your passwordless vision. The session will also cover the various user, application, and infrastructure requirements organizations should consider before rolling out passwordless features. We hope to see you there!

How to break up with passwords - Opportunities & Roadblocks

This town hall is a part of a cloud identity series built exclusively for Ping customers. In this series, we’ll explore the journey to identity in the cloud through educational webinars, customer led town halls and hands on workshops.

Did you know that PingFederate, PingAccess and PingDirectory are now available to consume as cloud services? And migrating is easy!
 
During this virtual event, Jason Wilcox, Principal Professional Services Consultant will provide an overview of the PingFederate migration process to PingOne Advanced Services, as well as a demo showcasing the export, evaluation, upgrade and import processes performed during migration. After the demo, you’ll be able to ask questions live about the migration process, the PingOne Advanced Services platform and more.

Migrating to Ping’s Cloud: Overview, Demo and Live Q&A

Evolving digital services has led to increasing customer expectations around user experience. The key to this is digital consumer identity, which offers personalised customer experiences, an important differentiator for businesses looking to stand out in competitive markets. Seamless access and digital service experience can boost user engagement and loyalty and is a must for a truly customer-centric business.

Join us for this virtual panel discussion to hear from digital and identity leaders on how they are harnessing customer identity and access management as a business enabler.

Speakers;

- Natalie Reed, Lead Product Owner - Consumer Identity, Telstra
- Jonathon Thorpe, General Manager for Digital Identity & myGov, 
- Richard Bird, Chief Customer Information Officer, Ping Identity
- Krishna Soni, Enterprise Solution Architect, Flybuys (Loyalty Pacific)

PANEL: Optimising Digital Customer Experiences

Cyber Risk Management

Vulnerabilities

Access Management

IT Security

Enterprise Security

Customer Experience

Digital Experience

GDPR

Marketing Technology

Digital Identity

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PANEL: Optimising Digital Customer Experiences

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