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Fostering Customer Loyalty Through a Personalised Digital Journey

Disjointed customer experiences are detrimental to customer retention and can have significant costs for businesses. Today's value-based consumer expects a secure and uninterrupted journey when engaging with your digital services, a balance that can be difficult to achieve but essential for any organisation wanting to remain competitive in increasingly crowded markets.

Join us for this virtual panel where we will be discussing how to remove disjointed customer experiences, strategies for creating a digital landscape that enables a personalised customer journey, and methods to leverage the digital experience to foster consumer loyalty and enhance business outcomes.

Hear from our speakers:

Joel Brydon, Head of Digital Product, Australian Broadcasting Corporation.
Ahmad Racheha, Head of Digital, Aware Super.
Richard Bird, Chief Customer Information Officer, Ping Identity
Recorded Apr 14 2021 47 mins
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Presented by
Joel Brydon, Australian Broadcasting Corporation: Ahmad Racheha, Aware Super: Richard Bird, Ping Identity
Presentation preview: Fostering Customer Loyalty Through a Personalised Digital Journey

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  • Risk Compliance & Control in the Age of Authorisation. Jun 23 2021 4:15 am UTC 34 mins
    Derick James, Director, Business Development, Ping Identity & Adam Rusbridge, Senior Product Manager, Ping Identity
    The number of digital properties, identities, and interaction points the typical enterprise must manage has exploded in recent years. As more and more customers rely on the internet to make purchases, manage financial transactions and exchange sensitive data—both for business and for personal convenience—the amount and types of customer data you must protect have also grown exponentially.

    In this evolving digital landscape, it’s imperative that enterprises:

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    2) Comply with regulations GDPR, HIPAA, GLBA, CCPA, PSD2, CDR and other regulatory requirements

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    The panel will feature discussion from nationally recognised thought leaders in the API space listed below, as well as open dialog and Q&A.

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  • Fostering Customer Loyalty Through a Personalised Digital Journey Recorded: Apr 14 2021 47 mins
    Joel Brydon, Australian Broadcasting Corporation: Ahmad Racheha, Aware Super: Richard Bird, Ping Identity
    Disjointed customer experiences are detrimental to customer retention and can have significant costs for businesses. Today's value-based consumer expects a secure and uninterrupted journey when engaging with your digital services, a balance that can be difficult to achieve but essential for any organisation wanting to remain competitive in increasingly crowded markets.

    Join us for this virtual panel where we will be discussing how to remove disjointed customer experiences, strategies for creating a digital landscape that enables a personalised customer journey, and methods to leverage the digital experience to foster consumer loyalty and enhance business outcomes.

    Hear from our speakers:

    Joel Brydon, Head of Digital Product, Australian Broadcasting Corporation.
    Ahmad Racheha, Head of Digital, Aware Super.
    Richard Bird, Chief Customer Information Officer, Ping Identity
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    Financial services organizations are taking advantage of the power of APIs to adapt to rapidly changing business models, connect with strategic partners, and meet new industry regulations and standards. Unfortunately, many API security strategies haven't kept up with this accelerated pace of adoption - leading Gartner to estimate that, "By 2022 APIs will be the greatest threat vector." Organizations are being left vulnerable with a lack of understanding of how to properly protect API infrastructures and how to lay foundations for effective API governance policies.

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    Join Ping Identity in this session to learn how financial services organizations can develop a comprehensive security and governance strategy to protect their API transformation projects. Gain insights on how you can:

    - Extend existing security investments with artificial intelligence to
    increase security and auditing postures
    - Block and tackle modern API hacking techniques
    - Realize the full business value that API transformation initiatives
    deliver
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Explore Cloud Identity with Ping Identity. Experience single sign-on for Cloud and Mobile. Find out how our identity and access management platform gives enterprise customers and employees one-click access to any application from any device.

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  • Title: Fostering Customer Loyalty Through a Personalised Digital Journey
  • Live at: Apr 14 2021 11:04 pm
  • Presented by: Joel Brydon, Australian Broadcasting Corporation: Ahmad Racheha, Aware Super: Richard Bird, Ping Identity
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