Self-Service IT Delivery: From opportunity to strategic imperative?

If you work in IT delivery or support, either as a leader or practitioner, you’ll be familiar with a common dilemma. Should you focus on immediate business requirements, working around the limitations of your existing environment, or take time out to look at how the latest advances in technology and ideas can enable efficiency and effectiveness over the longer-term? Join this webinar with Freeform Dynamics, whose latest research highlights an area in which you might not have to make this kind of call. Feedback from 200 IT professionals suggests that adoption of self-service delivery, and the automation that enables it, can deliver short-term benefits and help to transform IT for the future. And the good news is that you may already have most of what’s required in place. Meet our presenter: Tony Lock, Director of Engagement and Distinguished Analyst at Freeform Dynamics Tony is an IT operations guru. As an ex-IT manager with an insatiable thirst for knowledge, his extensive vendor briefing agenda makes him one of the most well informed analysts in the industry, particularly on the diversity of solutions and approaches available to tackle key operational requirements. If you are a vendor talking about a new offering, be very careful about describing it to Tony as ‘unique’, because if it isn’t, he’ll probably know.