Name: Experience Level Agreements as the New Normal
Start: 2020-12-15T18:00:00Z
End: 2020-12-15T18:00:24.000Z
Location: BrightTALK
Rating: 4.5

Aternity’s AI-powered visibility and self-healing control help IT optimize business application performance to improve employee productivity and customer satisfaction, mitigate the risk of IT transformation, and drive down the cost of IT operations.

Employees and customers are increasingly reliant on the digital services provided to them, so understanding their relationship with that technology is critical to an organization’s success. In this session Jon Hodgson, Aternity’s Principal Scientist, will discuss their exciting vision for Digital Experience Management, which blends device-centric technical telemetry with user-centric telemetry & feedback to understand the true human impact of application issues.

Translating IT Monitoring into Human Experience

As the globe begins to return to work, most digital enterprises are evaluating their options for hybrid remote work. Executive teams need to evaluate if permanent remote work is indeed possible—are my employees engaged? Are they productive? Are their relationships with business-critical systems and applications delivering on the digital promises they expected?

The only way to empower today’s digital enterprise in hybrid remote work models is to understand its pulse constantly and at every endpoint, regardless of how you shift to adopt technology or change your strategy. SaaS agility is a necessity to drive productivity and ensure a positive Digital Experience for your workforce.

With millions of enterprise endpoints monitored via Aternity’s SaaS-delivered Digital Experience Management Platform, we have analyzed the current trends in remote work and what the “Next Normal” looks like.

In this 30-minute webinar you will learn:
- How remote work is changing and what that means to your company’s productivity
- How to benchmark application and infrastructure performance to support remote work
- How to monitor and manage a scaled remote workforce - What to look for in a SaaS-based DEM platform

The Next Normal: Can We Be Remote and Productive Forever?

Business executives across the globe are being urged to make critical business decisions as social-distancing measures remain in place longer than expected. Having to sustain long-term working-from-home environments can have positive business impacts, such as more flexible hiring policies that are not restricted by the candidates’ location, achieving significant savings by reducing office real estate, and improving employee satisfaction as commuting and travel time is reduced. 

However, shifting thousands of employees to work from home and expect them to magically maintain the same level of productivity is not realistic: from application performance issues to individual device malfunction, there are too many unknowns your IT teams need to control. 

Watch this webinar to learn how 3 global enterprise organizations continue to thrive as they deliver high-quality user experience to a remote workforce.

During this panel discussion we will cover:
•What are the critical business impacts executives should consider as they evaluate long-term remote environments?
•How can you anticipate performance issues even if your application monitoring data looks normal?
•What is the best way to validate application change initiatives and/or system upgrades without compromising customer and employee experience?

How 3 IT Leaders Mobilized their Remote Workforce

Somehow down the line, SLAs turned into weapons of mass distraction. They are directing attention away from what matters. Flip-think on end-user management: happy, productive, and engaged employees are the desired outcome. Meet the Xperience Level Agreement. XLA® is about mindset, skillset, and toolset. In this session, Marco Gianotten will explain the why, how, and what of XLA® in plain English.

Experience Level Agreements as the New Normal

IT Enterprise

Employee Experience

Digital Experience

Application Management

Data Analytics

Visual Analytics

Operational Efficiency

Application Performance

Enterprise IT

Are you an IT service management professional interested in developing your knowledge and improving your job performance? Join the IT service management community to access the latest updates from industry experts. Learn and share insights related to IT service management (ITSM) including topics such as the service desk, service catalog, problem and incident management, ITIL v4 and more. Engage with industry experts on current best practices and participate in active discussions that address the needs and challenges of the ITSM community.

IT Service Management

The application development community features top thought leadership focusing on optimal practices in software development, SDLC methodology, mobile app development and application development platforms and tools. Join top software engineers and coders as they cover emerging trends in everything from enterprise app development to developing for mobile platforms such as Android and iOS.

Application Development

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

Join thousands of engaged IT professionals in the application management community on BrightTALK. Interact with your peers in relevant webinars and videos on the latest trends and best practices for application lifecycle management, application performance management and application development.

Get powerful end user computing insights from influential EUC experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on effective approaches to get non-programmers to create working applications.

End User Computing

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Experience Level Agreements as the New Normal

Presented by

About this talk

Aternity