Experience Level Agreements as the New Normal

Presented by

Marco Gianotten, CEO, Giarte and Peco Karayanev, Director of Product Management, Aternity

About this talk

Somehow down the line, SLAs turned into weapons of mass distraction. They are directing attention away from what matters. Flip-think on end-user management: happy, productive, and engaged employees are the desired outcome. Meet the Xperience Level Agreement. XLA® is about mindset, skillset, and toolset. In this session, Marco Gianotten will explain the why, how, and what of XLA® in plain English.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (4)
Subscribers (425)
Aternity’s AI-powered visibility and self-healing control help IT optimize business application performance to improve employee productivity and customer satisfaction, mitigate the risk of IT transformation, and drive down the cost of IT operations.