Marco Gianotten, CEO, Giarte and Peco Karayanev, Director of Product Management, Aternity
Somehow down the line, SLAs turned into weapons of mass distraction. They are directing attention away from what matters. Flip-think on end-user management: happy, productive, and engaged employees are the desired outcome. Meet the Xperience Level Agreement. XLA® is about mindset, skillset, and toolset. In this session, Marco Gianotten will explain the why, how, and what of XLA® in plain English.