Name: How to keep pace with mobile innovators and challenger banks
Start: 2019-11-12T14:00:00Z
End: 2019-11-12T14:50:19.000Z
Location: BrightTALK
Rating: 0

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

From risk-based adaptive authentication to digital identity verification, our next generation solutions are delivered on a cloud-based platform. The OneSpan Trusted Identity Platform makes it easy to integrate new and existing tools and technologies, to better detect fraud and improve the user experience. https://www.onespan.com

A pandemic-challenged year has accelerated digital transformation plans for financial institutions. The increased use of digital channels have forced banks, credit unions and other FIs to improve their product origination and digital onboarding capabilities, while those further down a digitization path have built upon existing capabilities to better serve existing and new customers. Enhanced customer and member experiences, reduced cycle times, and a faster lending process are just some of the benefits of a successful end-to-end digital platform.

In this session, a panel of digital product and innovation representatives from Truist Bank, nCino and OneSpan discuss first-hand experiences when modernizing the issuance of Paycheck Protection Loans (PPP) and new account openings to businesses in financial distress during the pandemic. They also share best practices for how to expand e-signature use and work towards a Center of Excellence.

Additional topics include:
- The role of integrations in self-serve digital engagement;
- Best practices for moving beyond an initial e-signature deployment;
- Identity verification and authentication considerations for remote transaction

Presenters: 
- Larry Perino, Manager, Business Program Development, Navy Federal Credit Union
- Jamie Groudle, SVP Enterprise Banking, nCino
- David Choman, Smart Workflows, Truist
- Sameer Hajarnis, eSignature Practice Leader

Leading a Path to Digital Innovation in Business Banking

In the past, the insurance industry was infamous for being slow to innovate based on its risk-averse nature.

However, modern insurers are flipping the script and embracing digital transformation both internally and externally to keep up with evolving consumer expectations.

At the same time, regulators in Asia are introducing regulations to pave the way for a new breed of pure digital insurers.

Watch this webinar to explore and hear from practitioners on how they are reinventing their insurance business.

On the agenda:
- Insurance digitalisation trends impacting the present and future
- Rise of digital insurers and how this is affecting traditional carriers
- Emerging business models in insurance

Panelists
- Tomasz Kurczyk, Chief Transformation and Digital Officer, AXA
- Melissa Wong, Group Chief Product Officer, bolttech
- Shawn Lau, General Manager for Southeast Asia, IXT by OneDegree
- Sameer Hajarnis, Vice President, Growth and Transformation, OneSpan

The Insurance Sector’s Digital Overhaul

Al introducir la ayuda humana en la experiencia digital del cliente, se reducen las tasas de abandono en las transacciones al generar más confianza y certidumbre. Únase a este seminario web de OneSpan y MailTeck & Custommer Comms (partner estratégico en Iberia) , y aprenda más sobre cómo optimizar la experiencia digital del cliente, mezclando lo mejor de los dos mundos, el digital y el físico.

Nuestros expertos debatirán los siguientes puntos y más:
- Como afrontar la digitalización de procesos y mejorar la interacción con el cliente
- La experiencia de usuario como pilar fundamental en la relación con clientes
- Como introducir el toque humano en un entorno virtual
- La seguridad del cliente como foco principal en la transformación digital

Ponentes:
- Freddy Simoes Iglesias, Senior Account Executive – Iberia, OneSpan
- Rafael Chang, Solution Engineer – EMEA, OneSpan
- Teresa Arandilla, Directora Comercial - Comunicaciones Legales, CustomerComms

Como Optimizar Las Interacciones Virtuales Con Los Clientes

Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies. But in our increasingly remote world, consumers expect the ability to conduct business remotely.

Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience.

Agenda
- What will the future look like for the successful agent?
- What tools can we leverage to ensure the customer is more included?
- How would one incorporate a human - digital model to leverage max results?

Presenters
- Roberto Abbondio, Global Head of Digital Marketing & Digital Channel Growth, Generali
- Bastiaan De Goei, Insurance Lead – Instabase/Former Head, AXA Next
- David Allsopp, Director – Insurance and Wealth Management, OneSpan

Bionic Insurance: Combining In‑Person and Digital Interactions

With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with clients. Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies, and insurance claims. But in our increasingly remote world, consumers have come to expect the ability to conduct business remotely, with any device they choose, and at their own convenience.

The challenge is how to provide a superior customer experience within the confines of remote digital processes. Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience.

In this webinar, OneSpan shares how insurers can bring the human connection to digital insurance processes.

Key takeaways include:
- Developing a hybrid model to address new and evolving consumer behaviors in a remote-first world
- Replicating in-person interactions through digital platforms that integrate e-signature, videoconferencing, identity proofing, and rich collaboration capabilities
- The role of advisors and agents in remote channels
- How a hybrid model will build a stronger connection and loyalty with consumers over time

Presenters:
- Pat Albert, Senior Solutions Architect
- Mary Ellen Power, VP Marketing

The Future of Insurance Combines In-Person and Digital Interactions

With the changing nature and increase in the number of fraud attacks on banks and FIs globally, there’s a need to rethink the industry’s response to identity thefts, social engineering, SIM SWAP and other evolving methods of fraud attacks.

These techniques ultimately lead to actual financial loses to banks and their customers in the form of digital identity, account takeover and insider frauds.

In this webinar we will review fraud trends in our region, with a focus on examples from Nigeria and other major African countries, and provide solutions to addressing the most prevalent fraud types.

This will be a good opportunity to hear the latest trends in digital banking risks especially with the rise in use of mobile as the dominant channel to emerging banking and Fintech services.

Watch this joint webinar of Maxut Consulting and OneSpan and learn:
- How to secure our identity and maintain confidentiality on mobile banking channels
- Threats and vulnerabilities of mobile financial channels, and current fraud trends
- Practical security solutions to mitigate fraud and digital banking channels threats

SPEAKERS
- Romans Bonbinkovs, Manager Fraud Consulting, OneSpan
- Nicolas Poiré, Regional Sales Manager - France/Africa, OneSpan
- Mike Odusami, President/CEO, MAXUT Consulting Ltd

Rising Identity & Financial Fraud: How Can Banks & FIs Mitigate the Risks?

From emulator attacks to malware, SIM-swapping, and phishing, mobile banking attacks are at an all-time high. In fact, the last year saw a 25% increase in malware between Q1 2020 and Q1 2021, and 36 billion records stolen by attackers. With more data being taken, more customers banking on their mobile, and lower barriers to entry for attackers, financial institutions urgently need to adopt advanced app security to protect both customers and their brand. 

In this video interview, Greg Hancell, Director of Data Strategy – Product Management, at OneSpan, discusses what financial institutions can do to help protect customers, their devices and transactions. He recommends removing static passwords, applying advanced application security and malware detection, and ensuring that banks use strong customer authentication.

The Urgent Need for Banks to Protect Mobile Banking with App Security

A new digital revolution has arrived for insurance carriers and agents. A recent survey revealed that the pandemic resulted in increased demand in online and mobile channels for 79% of insurers.  With the ultimate goal of delivering a superior customer experience, now is the time to accelerate digital transformations and embrace technology to better serve these evolving demands and enhance operational efficiencies.

In this webinar, industry experts from OneSpan and Smart Communications will share the top trends for streamlining a carrier’s digital engagement model to drive improved CX. They will also provide guidance for how insurers can supercharge their growth trajectories by investing in innovation that improves customer experiences, grows their business, and enhances agent satisfaction.

Trends will include:
- Creating more human-digital customer experiences that inject personal touchpoints in remote channels
- Increasing personalization with intelligent forms-based processes that orchestrate individualized experiences
- Delivering frictionless digital services in the customer engagement process
- How to build trust across channels in the digital agreement process 

Speakers
- Ruth Fisk, VP, Insurance Marketing, Smart Communications
- Mary Ellen Power, VP of Marketing, OneSpan

Accelerated Trends Driving Digital Disruption In Insurance

Aside from the pressure of rapid adaptation and process transformation that financial services firms have managed over the last year, the increase in sophistication and volume of fraud attacks has risen in equal measure.

Fraudsters have raised their own bar, utilising the best in technology and strategy to automate some of their processes, resulting in continual and targeted attacking of the mobile channel, in response to the global digital shift. The scale of attack is becoming larger as well, as the technology becomes cheaper.

The good news is banks can respond with equally if not more sophisticated measures, and are doing so. Strong authentication and risk monitoring are key, and what’s more, consumers are becoming wise to this and actively inviting it.

So it lies with banks to step up and compete in this race, because a race it is and will continue to be- fraudsters will always follow the money and evolve with the latest tools and technology.

Watch this Finextra webinar, in association with OneSpan, to hear industry experts discuss the following points and more:
- In-app fraud- what are the vulnerabilities and why and how it is targeted
- How banks are responding now and what they could do better- real time monitoring, channel-specific protection
- The best approaches using technology, biometrics and behavioural analytics

Speakers:
- Anna Milne - Senior Editor, Finextra [Moderator]
- Samuel Bakken - Senior Product Marketing Manager, OneSpan
- Dr. Hosam Abou El Dahab - IT Demand Management Office Head, ALEXBANK
- Ritesh Jain - Co-Founder, Infynit
- Jonathan Williams - Technical Payments Specialist, Payment Systems Regulator

Cutting Mobile Banking Fraud With Dynamic Authentication And App Security

Technological advances in digital ID verification, e-signature and risk analytics are transforming the way financial service providers are able to interact with their customers. 

Mobile banking innovators are increasingly leveraging these new technologies to fully digitize their processes, enabling them to deliver new and faster mobile services.

In this webinar, we will explain how to deliver a frictionless and secure mobile-first experience, starting with new account opening. 

We will discuss how digital account opening can be extended from the online to the mobile channel.  

Yet, with opportunity comes risk. As mobile threats increase in prevalence and sophistication, more financial institutions are turning to application security technologies such as app shielding – and quickly implementing it without impacting dev resources. 

Join Tim Bedard, Director Product Marketing and Samuel Bakken, Senior Product Marketing Manager at OneSpan as we: 

• Learn how to get started with mobile account opening 
• Gain a clear understanding of mobile ID verification and other mobile tech 
• Get market data to support your case for mobile transformation 
• Learn best practices for mitigating mobile threats

Register now!

How to keep pace with mobile innovators and challenger banks

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How to keep pace with mobile innovators and challenger banks

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