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Breaking Barriers in Digital Account Opening

A poor customer experience and insufficient security in the account opening process has been shown to directly negatively impact long-term customer loyalty, retention and profitability. To accelerate new customer acquisition and reduce abandonment rates, financial institutions need to transform the new account opening process into a seamless and secure digital customer experience for applicants. This means stripping out areas of frustration, such as manual ID checks and mandatory branch visits, while replacing these legacy processes with modern solutions, such as digital identity verification and e-signatures.

In this webinar, we review the findings from a new survey of over 100 financial institutions on the current state of digital account opening transformation. Then, we get direct feedback from a panel of digital customer experience leaders from TD Bank and the Business Development Bank of Canada and the digital strategies being used by their institutions for removing major points of friction in the account opening and onboarding process.

Topics included:
- A first look at the findings from The State of Digital Account Opening survey + analysis of what the findings truly mean
- Strategies on how to remove major points of friction in the account opening and onboarding experience
- What new and emerging technologies TD and BDC recommend for helping FIs transform the account opening and onboarding experience

Presenters:
- Ranya Tzortzatos, Senior Manager, Customer Strategy, TD Bank
- Jorge Oliveira, Director, IT Solutions Delivery, BDC
- Michael Lakhal, Director Product Management Agreement Automation, OneSpan
- Mary Ellen Power, VP Marketing, OneSpan, Moderator
Recorded Sep 14 2020 54 mins
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Presented by
Ranya Tzortzatos, TD Bank - Jorge Oliveira, BDC - Michael Lakhal, OneSpan - Mary Ellen Power, OneSpan
Presentation preview: Breaking Barriers in Digital Account Opening

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    Sam Bakken, Senior Product Marketing Manager, OneSpan
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    Whichever financial institution can deliver the best customer experience while ensuring security can capture this market share.

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    In this podcast, you will learn:
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  • How Banks Can Reduce Account Opening Abandonment with Digital ID Verification Feb 11 2021 5:00 pm UTC 6 mins
    Conor Hickey, Head of Solution Architecture, OneSpan
    Conor Hickey, Solution Architect at OneSpan, speaks about why consumers are abandoning online bank account application processes, how banks can reduce applicant abandonment with digital identity verification, and what the future holds for biometric verification.
  • How Banks Can Reduce Account Opening Abandonment with Digital ID Verification Feb 11 2021 10:00 am UTC 6 mins
    Conor Hickey, Head of Solution Architecture, OneSpan
    Conor Hickey, Solution Architect at OneSpan, speaks about why consumers are abandoning online bank account application processes, how banks can reduce applicant abandonment with digital identity verification, and what the future holds for biometric verification.
  • How Banks Can Reduce Account Opening Abandonment with Digital ID Verification Feb 11 2021 12:00 am UTC 6 mins
    Conor Hickey, Head of Solution Architecture, OneSpan
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    Our relationship with technology and remote interactions is continuously evolving as we move toward the “next normal.” Many insurance firms have already taken steps to address the immediate impacts of COVID-19 on business continuity. Now, insurers are focused on the next set of challenges, including how to reimagine customer onboarding in a more remote world. In this session, we'll explore novel approaches in identity verification and the electronic delivery and acceptance of insurance agreements and policies to support the rise of the digital-first insurer.
  • How to Prepare for the “Next Normal”: Customer Onboarding Feb 10 2021 10:00 am UTC 19 mins
    Rahim Kaba, VP Product Marketing, OneSpan
    Our relationship with technology and remote interactions is continuously evolving as we move toward the “next normal.” Many insurance firms have already taken steps to address the immediate impacts of COVID-19 on business continuity. Now, insurers are focused on the next set of challenges, including how to reimagine customer onboarding in a more remote world. In this session, we'll explore novel approaches in identity verification and the electronic delivery and acceptance of insurance agreements and policies to support the rise of the digital-first insurer.
  • How to Prepare for the “Next Normal”: Customer Onboarding Feb 10 2021 12:00 am UTC 19 mins
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    Our relationship with technology and remote interactions is continuously evolving as we move toward the “next normal.” Many insurance firms have already taken steps to address the immediate impacts of COVID-19 on business continuity. Now, insurers are focused on the next set of challenges, including how to reimagine customer onboarding in a more remote world. In this session, we'll explore novel approaches in identity verification and the electronic delivery and acceptance of insurance agreements and policies to support the rise of the digital-first insurer.
  • Breaking Barriers in Digital Account Opening Feb 9 2021 5:00 pm UTC 54 mins
    Ranya Tzortzatos, TD Bank - Jorge Oliveira, BDC - Michael Lakhal, OneSpan - Mary Ellen Power, OneSpan
    A poor customer experience and insufficient security in the account opening process has been shown to directly negatively impact long-term customer loyalty, retention and profitability. To accelerate new customer acquisition and reduce abandonment rates, financial institutions need to transform the new account opening process into a seamless and secure digital customer experience for applicants. This means stripping out areas of frustration, such as manual ID checks and mandatory branch visits, while replacing these legacy processes with modern solutions, such as digital identity verification and e-signatures.

    In this webinar, we review the findings from a new survey of over 100 financial institutions on the current state of digital account opening transformation. Then, we get direct feedback from a panel of digital customer experience leaders from TD Bank and the Business Development Bank of Canada and the digital strategies being used by their institutions for removing major points of friction in the account opening and onboarding process.

    Topics included:
    - A first look at the findings from The State of Digital Account Opening survey + analysis of what the findings truly mean
    - Strategies on how to remove major points of friction in the account opening and onboarding experience
    - What new and emerging technologies TD and BDC recommend for helping FIs transform the account opening and onboarding experience

    Presenters:
    - Ranya Tzortzatos, Senior Manager, Customer Strategy, TD Bank
    - Jorge Oliveira, Director, IT Solutions Delivery, BDC
    - Michael Lakhal, Director Product Management Agreement Automation, OneSpan
    - Mary Ellen Power, VP Marketing, OneSpan, Moderator
  • Breaking Barriers in Digital Account Opening Feb 9 2021 10:00 am UTC 54 mins
    Ranya Tzortzatos, TD Bank - Jorge Oliveira, BDC - Michael Lakhal, OneSpan - Mary Ellen Power, OneSpan
    A poor customer experience and insufficient security in the account opening process has been shown to directly negatively impact long-term customer loyalty, retention and profitability. To accelerate new customer acquisition and reduce abandonment rates, financial institutions need to transform the new account opening process into a seamless and secure digital customer experience for applicants. This means stripping out areas of frustration, such as manual ID checks and mandatory branch visits, while replacing these legacy processes with modern solutions, such as digital identity verification and e-signatures.

    In this webinar, we review the findings from a new survey of over 100 financial institutions on the current state of digital account opening transformation. Then, we get direct feedback from a panel of digital customer experience leaders from TD Bank and the Business Development Bank of Canada and the digital strategies being used by their institutions for removing major points of friction in the account opening and onboarding process.

    Topics included:
    - A first look at the findings from The State of Digital Account Opening survey + analysis of what the findings truly mean
    - Strategies on how to remove major points of friction in the account opening and onboarding experience
    - What new and emerging technologies TD and BDC recommend for helping FIs transform the account opening and onboarding experience

    Presenters:
    - Ranya Tzortzatos, Senior Manager, Customer Strategy, TD Bank
    - Jorge Oliveira, Director, IT Solutions Delivery, BDC
    - Michael Lakhal, Director Product Management Agreement Automation, OneSpan
    - Mary Ellen Power, VP Marketing, OneSpan, Moderator
  • Breaking Barriers in Digital Account Opening Feb 9 2021 12:00 am UTC 54 mins
    Ranya Tzortzatos, TD Bank - Jorge Oliveira, BDC - Michael Lakhal, OneSpan - Mary Ellen Power, OneSpan
    A poor customer experience and insufficient security in the account opening process has been shown to directly negatively impact long-term customer loyalty, retention and profitability. To accelerate new customer acquisition and reduce abandonment rates, financial institutions need to transform the new account opening process into a seamless and secure digital customer experience for applicants. This means stripping out areas of frustration, such as manual ID checks and mandatory branch visits, while replacing these legacy processes with modern solutions, such as digital identity verification and e-signatures.

    In this webinar, we review the findings from a new survey of over 100 financial institutions on the current state of digital account opening transformation. Then, we get direct feedback from a panel of digital customer experience leaders from TD Bank and the Business Development Bank of Canada and the digital strategies being used by their institutions for removing major points of friction in the account opening and onboarding process.

    Topics included:
    - A first look at the findings from The State of Digital Account Opening survey + analysis of what the findings truly mean
    - Strategies on how to remove major points of friction in the account opening and onboarding experience
    - What new and emerging technologies TD and BDC recommend for helping FIs transform the account opening and onboarding experience

    Presenters:
    - Ranya Tzortzatos, Senior Manager, Customer Strategy, TD Bank
    - Jorge Oliveira, Director, IT Solutions Delivery, BDC
    - Michael Lakhal, Director Product Management Agreement Automation, OneSpan
    - Mary Ellen Power, VP Marketing, OneSpan, Moderator
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    In this podcast, you will learn:
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    - Why banks are moving to platform-based cloud technologies for better integration, scalability, and speed.

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    - Conor Hickey - Director of Solution Engineering, OneSpan
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    After rapid digitization to establish remote processes and ensure business continuity, the financial technology landscape looks remarkably different than it did only a year ago.

    In OneSpan's 2021 Prediction Podcast, three technology experts discuss their top innovation, cybersecurity and digital transformation predictions for banks and other financial institutions in 2021.

    In this podcast, you will learn:
    - The top technologies to look out for in 2021 - including biometrics, machine learning, and ID scanning.
    - How banks will continue to accelerate digitization programs in 2021.
    - Why banks are moving to platform-based cloud technologies for better integration, scalability, and speed.

    Speakers:
    - Benoit Grangé - Chief Technology Evangelist, OneSpan
    - Conor Hickey - Director of Solution Engineering, OneSpan
    - Daniel Mcloughlin - Principal Technical Account Manager, OneSpan
    -Sarah Dixon (Host) - Content Strategy Senior Manager, OneSpan
  • Podcast: 2021 Technology Trends & Predictions Feb 8 2021 12:00 am UTC 22 mins
    Benoit Grangé, Conor Hickey, Daniel Mcloughlin & Sarah Dixon
    After rapid digitization to establish remote processes and ensure business continuity, the financial technology landscape looks remarkably different than it did only a year ago.

    In OneSpan's 2021 Prediction Podcast, three technology experts discuss their top innovation, cybersecurity and digital transformation predictions for banks and other financial institutions in 2021.

    In this podcast, you will learn:
    - The top technologies to look out for in 2021 - including biometrics, machine learning, and ID scanning.
    - How banks will continue to accelerate digitization programs in 2021.
    - Why banks are moving to platform-based cloud technologies for better integration, scalability, and speed.

    Speakers:
    - Benoit Grangé - Chief Technology Evangelist, OneSpan
    - Conor Hickey - Director of Solution Engineering, OneSpan
    - Daniel Mcloughlin - Principal Technical Account Manager, OneSpan
    -Sarah Dixon (Host) - Content Strategy Senior Manager, OneSpan
  • Risks with Security Code AutoFill in iOS and macOS Feb 2 2021 10:00 am UTC 65 mins
    Andreas Gutmann, Researcher at the OneSpan Cambridge Innovation Centre
    In December, 2020, Andreas Gutmann, Researcher at the OneSpan Cambridge Innovation Centre, gave a guest lecture at Northumbria University about his research on Security Code AutoFill and insecurities in the UI of iOS and macOS. This lecture was integrated in Northumbra University's module on Human Factors in Cyber Security for second-year students of the Computer Networks and Cyber Security BSc (Hons) degree.
  • Risks with Security Code AutoFill in iOS and macOS Feb 2 2021 12:00 am UTC 65 mins
    Andreas Gutmann, Researcher at the OneSpan Cambridge Innovation Centre
    In December, 2020, Andreas Gutmann, Researcher at the OneSpan Cambridge Innovation Centre, gave a guest lecture at Northumbria University about his research on Security Code AutoFill and insecurities in the UI of iOS and macOS. This lecture was integrated in Northumbra University's module on Human Factors in Cyber Security for second-year students of the Computer Networks and Cyber Security BSc (Hons) degree.
  • Intelligent Adaptive Authentication As A Solution For Orange Money Customers Recorded: Jan 12 2021 41 mins
    Mircea Spinei, Orange Money Romania & Michal Wawrzynski, OneSpan
    Intelligent Adaptive Authentication As A Solution To Provide PSD2 Compliance, Improve UX And Enhance Security For Orange Money Customers

    The mobile-only bank Orange Money, a subsidiary of Romania’s largest telecom provider Orange, has integrated OneSpan’s Intelligent Adaptive Authentication (IAA) with Risk Analytics to help fight online and mobile fraud. IAA enables Orange Money to secure its mobile banking application and sign mobile transactions while detecting and preventing against mobile malware attacks.

    The global pandemic has created both opportunities and challenges for banks delivering services in the mobile channel. Near the start of the COVID-19 outbreak, Orange Money saw a substantial increase in both transactions and new customer acquisition. In tandem, cyberattacks against the financial sector rose by 238 percent . Using Intelligent Adaptive Authentication (IAA), Orange Money protects its customers with a range of multi-factor authentication technologies together with AI-based machine learning.

    The solution also offers pre-configured, customizable rule sets for threat detection, behavioral analysis, transaction risk analysis and orchestration of the customer experience. IAA with Risk Analytics is built on OneSpan’s Trusted Identity (TID) platform, which brings together a broad portfolio of technologies to enable real-time fraud detection through a modern set of cloud-based solutions.

    Speakers
    - Mircea Spinei, Head of Transactions and Payments, Orange Money Romania
    - Michal Wawrzynski, Account Executive CEE, OneSpan
  • Intelligent Adaptive Authentication As A Solution For Orange Money Customers Recorded: Jan 12 2021 41 mins
    Mircea Spinei, Orange Money Romania & Michal Wawrzynski, OneSpan
    Intelligent Adaptive Authentication As A Solution To Provide PSD2 Compliance, Improve UX And Enhance Security For Orange Money Customers

    The mobile-only bank Orange Money, a subsidiary of Romania’s largest telecom provider Orange, has integrated OneSpan’s Intelligent Adaptive Authentication (IAA) with Risk Analytics to help fight online and mobile fraud. IAA enables Orange Money to secure its mobile banking application and sign mobile transactions while detecting and preventing against mobile malware attacks.

    The global pandemic has created both opportunities and challenges for banks delivering services in the mobile channel. Near the start of the COVID-19 outbreak, Orange Money saw a substantial increase in both transactions and new customer acquisition. In tandem, cyberattacks against the financial sector rose by 238 percent . Using Intelligent Adaptive Authentication (IAA), Orange Money protects its customers with a range of multi-factor authentication technologies together with AI-based machine learning.

    The solution also offers pre-configured, customizable rule sets for threat detection, behavioral analysis, transaction risk analysis and orchestration of the customer experience. IAA with Risk Analytics is built on OneSpan’s Trusted Identity (TID) platform, which brings together a broad portfolio of technologies to enable real-time fraud detection through a modern set of cloud-based solutions.

    Speakers
    - Mircea Spinei, Head of Transactions and Payments, Orange Money Romania
    - Michal Wawrzynski, Account Executive CEE, OneSpan
One Platform to Secure Your Digital Customer Journeys
At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

From risk-based adaptive authentication to digital identity verification, our next generation solutions are delivered on a cloud-based platform. The OneSpan Trusted Identity Platform makes it easy to integrate new and existing tools and technologies, to better detect fraud and improve the user experience. https://www.onespan.com

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  • Title: Breaking Barriers in Digital Account Opening
  • Live at: Sep 14 2020 8:00 am
  • Presented by: Ranya Tzortzatos, TD Bank - Jorge Oliveira, BDC - Michael Lakhal, OneSpan - Mary Ellen Power, OneSpan
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