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Panel Discussion: Digital Transformation in Banking

Our panel discusses:
• Managing partnerships between banks and fintechs.
oWhat’s the status in industry?
oIs it beyond just the technology?
oHow are fintechs becoming an integral part of the financial services ecosystem?
• The status of Digital Transformation in Banking
oWhere are we in the process?
oWhat’s the role of automation?
oWhat’s the status or role of adopting Agile? Any challenges?
•Fintech & Regtech
oHow are we moving beyond the Startup scene?
oFrom apps to algorithms to patents to AI.
• What is the next big thing regulatory-wise now that banks (should be) well into their PSD2 implementations.
• Blockchain
oSome concrete use cases. (Identity management, KYC).
• Quantum
oSome concrete use cases. (decrypt vs. encrypt).
• AI / ML
oConcrete use cases.
oExplainable AI and Regulation
oCompetence to ‘manage’ the AI
• Where do you see regulation lagging behind market and tech driven developments?

Expert panellists:
- Maria Cristina Melan | Transformation Manager & PMO | Keytrade Bank
- Benoit Grange | Chief Technology Evangelist | OneSpan
Recorded Nov 24 2020 37 mins
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Presented by
Maria Cristina Melan, Keytrade Bank & Benoit Grangé, OneSpan
Presentation preview: Panel Discussion: Digital Transformation in Banking

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  • Preparing for the “New normal”: Customer Onboarding in Insurance Dec 22 2020 10:00 am UTC 54 mins
    OneSpan, Pegasystems & Munich RE
    Every single business, no matter the industry, faced the same challenge when COVID-19 changed our world, provoking the same question: how do I ensure my business can survive this crisis? And insurance companies were no different.

    Continuity plans, cost containment and ensuring staff were equipped with tools to work remotely was a priority. Now that most insurers have dealt with these essential business continuity challenges, they are looking at the next set of challenges that touch the customer experience and revenue-generating initiatives, including enhancing digital sales and services capabilities.

    In a COVID-19 environment with face-to-face interactions being limited by physical distancing, this means that digitally-assisted channels become the de facto method for customer engagement. Although the insurance industry as a whole has had a bad reputation in being slow to innovate, companies like MunichRe, are using this time of disruption to reinvent themselves with a new digital brand and offering through Parachute Digital Insurance.

    Topics included:
    - Critical success factors in launching a self-service insurance application to fulfillment and delivery of policy
    - How will data and technology reshape the future of insurance
    - How Parachute Digital Solutions plans to partner with clients to future-proof their business needs.

    Speakers:
    - Mary Ellen Power, Vice President, Marketing, OneSpan
    - Thomas Harrington, Senior Director, Industry Principal – Insurance, Pegasystems
    - Marisa Kirkbride, Trade Marketing Lead, Munich Re
    - Alexandra Laszlo, Sales Lead, Munich Re
  • Keep Business Moving Forward with eSignatures Dec 17 2020 1:00 pm UTC 51 mins
    David Bocek & Haris Haidary, OneSpan
    The pandemic has accelerated the drive toward digitization and remote work. Now more than ever, the interactions and transactions that were traditionally done in-person are conducted using digital solutions. Businesses of all sizes across different verticals must now find a way to offer their services digitally and virtually.

    Nothing stops digital business in its tracks like the need for a wet signature on contracts and other commercial transactions. And yet, paper-based signatures are still the preferred approval method in certain organizations and processes. Why is there still resistance to eSignatures and remote ID verification when those technologies have proven ROI?

    Certainly, corporate culture and custom plays a role. But, most often, the failure to transition to end-to-end digital experiences comes down to these factors:

    ignorance about the eSignature technology;
    - legal concerns;
    - security issues;
    - the complexity associated with setting it up

    This webinar dispels those concerns with a walkthrough of today’s eSignatures features and applications. We explain the ideal process candidates for these capabilities and demonstrate the simple steps to implementation.

    Presenters:
    - David Bocek, Customer & Partner Marketing Specialist
    - Haris Haidary, Solutions Engineer
  • Top Use Cases For Risk Analytics In Banking Dec 17 2020 10:00 am UTC 62 mins
    Will LaSala & David Vergara, OneSpan
    Digital and mobile banking are under attack – and the threats are increasingly faster, more sophisticated, and automated.

    Fraud managers and analysts face a round-the-clock battle as they try to identify and stop fraud before customers are affected. To help financial institutions manage the risks without shifting the burden to the customer, our security experts will review the top use cases for risk-based analytics in banking.

    Get actionable insights and tested approaches to fighting account takeover fraud, mobile channel attacks, and new account fraud, using real-time analytics driven by machine learning.

    Watch this webinar to learn more about:
    - Different techniques that lead to ATO attacks.
    - How to protect customers without compromising on user convenience.
    - How to select and implement security tools that improve authentication, protect the mobile channel and monitor fraud.
    - Key capabilities from a modern-based fraud prevention solution that protects your customers’ accounts.

    Speakers
    - Will LaSala is Sr. Director of Global Security Solutions at OneSpan and he brings over 25 years of software and cybersecurity experience.
    - David Vergara is Sr. Director of Security Product Marketing at OneSpan and has more than 11 years of experience in the software security space.
  • Mitigating the Risks throughout the Customer Digital Journey Dec 16 2020 1:00 pm UTC 19 mins
    Charbel Diab Regional Sales Director METAP, OneSpan
    Presentation on DigiBank KSA Edition
  • How to Grow Online Customers in 2021 with Customer-Friendly Authentication Dec 16 2020 10:00 am UTC 9 mins
    Xavier Juredieu, OneSpan & Gerhard Zehethofer, ForgeRock
    A recent report found that over 35% of customers will drop an app or online service if the customer experience is bad. Growing online customers with may be one of the biggest challenge financial institutions face in 2021.

    In this video OneSpan and ForgeRock discuss how banks and financial institutions can implement new technologies such as risk-based authentication to avoid unnecessary authentication challenges and improve the customer experience – while also helping to detect and prevent more fraud.

    Speakers
    - Xavier Juredieu, OneSpan
    - Gerhard Zehethofer, ForgeRock
  • The Right Digital Model for Banks Dec 15 2020 1:00 pm UTC 34 mins
    Dr. Okan Acar, Kuveyt Türk - Benoit Grangé, OneSpan - Egor Avetisov, Privat Bank
    It has become a ubiquitous question of the industry definition of banking today. This is mostly due to the emergence of technology companies offering full stack digital banking and financial services that come with KYC, AML, compliance and other industry standards. The conventional banks also maintain sizeable payroll for their technology development arms to keep up with innovation. The inquiry of the session is: How are banks adopting digital programs to remain on the competitive edge? What is an ideal model?

    Speakers
    - Dr. Okan Acar, Kuveyt Türk
    - Benoit Grangé, OneSpan
    - Egor Avetisov, Privat Bank
  • Digital Transformation and E-Signatures: Deployment to Expansion Across the Bank Dec 15 2020 10:00 am UTC 58 mins
    Ruchi Gupta, People's United Bank & Rahim Kaba, OneSpan
    The pandemic has capitulated the banking industry into ​​the next phase of digital transformation. The increased use of digital channels have forced banks and other financial institutions to improve their product origination and digital onboarding capabilities.

    In this web seminar, Ruchi Gupta, Director of Digital Products at People’s United Bank discusses what it took to move at unprecedented speeds to implement an e-signature program to issue Paycheck Protection Loans (PPP) to businesses in financial distress. Both Ruchi and OneSpan share their perspectives on expanding the use of e-signatures across the bank and how to work towards a Center of Excellence (CoE).

    ​​​Topics include:
    - Gaining trust and buy-in from leadership to fast track your e-signature program
    - Best practices for moving beyond your initial e-signature deployment
    - Identity verification and authentication considerations for remote transactions

    Speakers:
    - Ruchi Gupta, Director of Digital Products, People's United Bank
    - Rahim Kaba, VP Product Marketing, OneSpan
  • Digitalizar Procesos de Negocios en Tiempos de Crisis (Spanish) Recorded: Nov 26 2020 57 mins
    Graciela Racca & Ernesto Marquez, OneSpan
    Firma Electrónica y Verificación de Identidad Digital: Digitalizar Procesos de Negocios en Tiempos de Crisis

    En estos tiempos inciertos, las instituciones financieras necesitan ajustar e implementar rápidamente nuevas capacidades digitales para satisfacer las necesidades inmediatas de sus clientes y empleados.

    Muchas instituciones financieras y otras organizaciones ya digitalizaron alguno de sus procesos centrales, mientras que otros procesos aún no están automatizados de extremo a extremo. Esto evita que las organizaciones brinden el servicio “aquí y ahora” necesario en tiempos de crisis.

    Las instituciones financieras ahora pueden digitalizar rápidamente sus procesos internos y externos utilizando formularios electrónicos, firmas electrónicas, y verificación de identidad digital. Esto les permitirá ofrecer una mejor experiencia para los empleados, clientes y socios, mientras que eliminará la necesidad de un proceso manual en papel.

    Asista a este seminario web gratuito de OneSpan y escuche a nuestros expertos explicar:
    - Cómo aprovechar las firmas electrónicas en sus procesos comerciales
    - ¿Cuáles son los requisitos a considerar al implementar estas soluciones
    - Los casos de uso de verificación de identidad y de firma electrónica

    PRESENTADORES
    - Graciela Racca, Regional Sales Manager - Mexico and Central America, OneSpan
    - Ernesto Marquez, Sales Specialist Mexico, Central America & Caribbean, OneSpan
  • Proaktiver Schutz gegen Betrug im E-Banking durch den Einsatz von Risikoanalyse Recorded: Nov 25 2020 50 mins
    Marco Henkel, Regional Sales Manager, OneSpan
    Proaktiver Schutz gegen Betrug im E-Banking durch den Einsatz von Risikoanalyse und Machine Learning

    Unter anderem geben wir Ihnen in dem Online-Forum einen Einblick in folgende Themen:
    • Überblick über verschiedene Techniken, die zu Übernahmeangriffen und anderen Betrugsfällen führen (Fakten und reale Fälle)
    • Wie können Sie Ihre Endnutzer und die digitalen Kanäle effektiv gegen diese Techniken schützen, ohne dabei die Nutzerfreundlichkeit negativ zu beeinträchtigen
    • Wie sieht eine kontinuierliche Überwachung von Betrugsaktivitäten über alle Kanäle aus und welche Vorteile ergeben sich dadurch
    • Wie können Sie Risiken basierend auf künstlicher Intelligenz und maschinellem Lernen genau analysieren
  • Recent Regulations Requiring Strong Customer Authentication in Turkey Recorded: Nov 25 2020 13 mins
    Michael Magrath, Director, Global Regulations & Standards, OneSpan
    In this presentation Michael Magrath, Global Director of Regulations & Standards at OneSpan, talks about recent regulations requiring Strong Customer Authentication in Turkey:
    - Amendments to Law on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions
    - Regulation on Information Systems of Banks and Electronic Banking Services
  • Los 5 principales procesos a digitalizar (Spanish) Recorded: Nov 24 2020 62 mins
    Ernesto Marquez, OneSpan & Ray Ruga, FINTECH AMERICAS
    En estos tiempos de crisis las personas confían más que nunca en la Banca Digital, las aplicaciones móviles y otros canales remotos, incluso para realizar procesos que tradicionalmente harían en una sucursal. Pero no siempre las instituciones financieras están preparadas. Si bien la mayoría de los procesos ya están digitalizados, muchos otros aún no están automatizados por completo y siguen requiriendo un procesamiento manual en papel. Un obstáculo para la experiencia del cliente y el servicio “aquí y ahora”.

    En este webinar analizamos los principales procesos en los que la digitalización facilita la interacción remota entre los clientes y el banco, entre ellos: apertura online de cuentas, préstamos comerciales y de consumo, seguros y muchos más.

    Presentado por
    - Ernesto Marquez, Sales Specialist Mexico, Central America & Caribbean, OneSpan
    - Ray Ruga, CEO y Cofundador, FINTECH AMERICAS
  • PIX - Pagamento Instantâneo com uso de Autenticação Adaptativa Recorded: Nov 24 2020 6 mins
    Rogerio Freitas, OneSpan
    Assista ao pitch do nosso Diretor de Engenharia de Vendas Rogério Freitas, sobre o uso de autenticação adaptativa no processo de pagamento instantâneo - PIX.
  • Panel Discussion: Digital Transformation in Banking Recorded: Nov 24 2020 37 mins
    Maria Cristina Melan, Keytrade Bank & Benoit Grangé, OneSpan
    Our panel discusses:
    • Managing partnerships between banks and fintechs.
    oWhat’s the status in industry?
    oIs it beyond just the technology?
    oHow are fintechs becoming an integral part of the financial services ecosystem?
    • The status of Digital Transformation in Banking
    oWhere are we in the process?
    oWhat’s the role of automation?
    oWhat’s the status or role of adopting Agile? Any challenges?
    •Fintech & Regtech
    oHow are we moving beyond the Startup scene?
    oFrom apps to algorithms to patents to AI.
    • What is the next big thing regulatory-wise now that banks (should be) well into their PSD2 implementations.
    • Blockchain
    oSome concrete use cases. (Identity management, KYC).
    • Quantum
    oSome concrete use cases. (decrypt vs. encrypt).
    • AI / ML
    oConcrete use cases.
    oExplainable AI and Regulation
    oCompetence to ‘manage’ the AI
    • Where do you see regulation lagging behind market and tech driven developments?

    Expert panellists:
    - Maria Cristina Melan | Transformation Manager & PMO | Keytrade Bank
    - Benoit Grange | Chief Technology Evangelist | OneSpan
  • Panel Discussion: Digital Transformation in Banking Recorded: Nov 24 2020 37 mins
    Maria Cristina Melan, Keytrade Bank & Benoit Grangé, OneSpan
    Our panel discusses:
    • Managing partnerships between banks and fintechs.
    oWhat’s the status in industry?
    oIs it beyond just the technology?
    oHow are fintechs becoming an integral part of the financial services ecosystem?
    • The status of Digital Transformation in Banking
    oWhere are we in the process?
    oWhat’s the role of automation?
    oWhat’s the status or role of adopting Agile? Any challenges?
    •Fintech & Regtech
    oHow are we moving beyond the Startup scene?
    oFrom apps to algorithms to patents to AI.
    • What is the next big thing regulatory-wise now that banks (should be) well into their PSD2 implementations.
    • Blockchain
    oSome concrete use cases. (Identity management, KYC).
    • Quantum
    oSome concrete use cases. (decrypt vs. encrypt).
    • AI / ML
    oConcrete use cases.
    oExplainable AI and Regulation
    oCompetence to ‘manage’ the AI
    • Where do you see regulation lagging behind market and tech driven developments?

    Expert panellists:
    - Maria Cristina Melan | Transformation Manager & PMO | Keytrade Bank
    - Benoit Grange | Chief Technology Evangelist | OneSpan
  • Apertura Digital de Cuenta: Como Transformar y Proteger el Proceso (Spanish) Recorded: Nov 19 2020 60 mins
    Rogerio Freitas, Daniel Mancera, Alfonso Gimeno
    Con la presión sobre los bancos para adquirir nuevos clientes y diferenciar su oferta frente a los nuevos participantes en el mercado, la mala experiencia del cliente en el proceso de apertura de nuevas cuentas es un problema que las instituciones financieras deben abordar.

    Para acelerar la adquisición de nuevos clientes y reducir las tasas de abandono, las instituciones financieras deben transformar el proceso de apertura de cuenta en una experiencia fluida, simple y rápida para los clientes.

    Esto significa reemplazar estos procesos heredados con soluciones más modernas, como la verificación de identidad digital y las firmas electrónicas.

    Asista a este seminario web gratuito de OneSpan y escuche a nuestros expertos explicar:
    - Tendencias de mercado de apertura de cuenta digital
    - Mejores prácticas para reducir el abandono de aplicaciones con apertura de cuenta digital
    - Beneficios de la verificación de identidad digital y la tecnología de firma electrónica

    PRESENTADORES
    - Rogerio Freitas, Director of Sales Engineering LATAM and Brazil, OneSpan
    - Daniel Mancera, LAN Sales Director, OneSpan
    - Alfonso Gimeno, Regional Sales Manager, OneSpan
  • Autenticação Adaptativa - Proteção sem fricção para o seu cliente (Portuguese) Recorded: Nov 19 2020 49 mins
    Rogerio Freitas, OneSpan
    Tradicionalmente, a prevenção a fraudes é um desafio entre a segurança e experiência de usuário.
    A Autenticação Adaptativa Inteligente permite que sua empresa mantenha o equilíbrio entre mitigar fraude e manter crescimento dos seus negócios ao proporcionar para o seu cliente uma proteção sem fricção.

    Se a sua organização reforça suas medidas de segurança, evita a entrada de fraudes, mas pode afetar negativamente a experiência do seu cliente e limitar o crescimento dos negócios. Por outro lado, se concentrar no crescimento às custas da segurança, aumenta a vulnerabilidade e permite a entrada de fraudes.

    Como a sua empresa pode combater a fraude e ao mesmo tempo otimizar a experiencia do cliente?

    Participe a este webinar sobre a Autenticação Adaptativa Inteligente e descobre como:
    - Reduzir a Fraude de Sequestro de Conta
    - Otimizar a Experiência do Cliente
    - Satisfazer as Regulamentações Rígidas Mais Rápido
    - Aumentar a Confiança em Canais Móveis
    - Elimine Senhas Estáticas Fracas

    APRESENTADOR
    - Rogerio Freitas, Director of Sales Engineering LATAM & Brazil, OneSpan
  • The “Next Normal”: Attracting & Retaining the Digital-first Customer Recorded: Nov 19 2020 57 mins
    Tiffani Montez, Aite Group & Rahim Kaba, OneSpan
    Our relationship with technology and remote interactions is continuously evolving as we move toward the “next normal.” Many retail banks have already taken steps to address the immediate impacts of COVID-19 on business continuity. Now, banks are focused on the next set of challenges, including how to reimagine account opening and account maintenance in a more remote world. Consumers are becoming digital-first, whether banks and FIs are ready or not.

    In this webinar, Tiffani Montez, Retail Banking Senior Analyst at the Aite Group, and OneSpan discussed how banks and FIs can build new digital experiences – and optimize existing ones – to meet the needs of today’s digital-first banking customer.

    Topics included:
    - Insights from a Q1 2020 Aite Group survey of 2,413 consumers 24 years of age or older
    - Understanding which consumer behaviors may stick after the pandemic
    - Practical tips on transitioning from in-person to remote processes while protecting the digital customer experience
    - Novel approaches to identity verification and the electronic delivery and acceptance of account opening, lending, and maintenance agreements

    Speakers:
    - Tiffani Montez, Senior Analyst, Aite Group
    - Rahim Kaba, VP Product Marketing, OneSpan
  • The “Next Normal”: Attracting & Retaining the Digital-first Customer Recorded: Nov 19 2020 57 mins
    Tiffani Montez, Aite Group & Rahim Kaba, OneSpan
    Our relationship with technology and remote interactions is continuously evolving as we move toward the “next normal.” Many retail banks have already taken steps to address the immediate impacts of COVID-19 on business continuity. Now, banks are focused on the next set of challenges, including how to reimagine account opening and account maintenance in a more remote world. Consumers are becoming digital-first, whether banks and FIs are ready or not.

    In this webinar, Tiffani Montez, Retail Banking Senior Analyst at the Aite Group, and OneSpan discussed how banks and FIs can build new digital experiences – and optimize existing ones – to meet the needs of today’s digital-first banking customer.

    Topics included:
    - Insights from a Q1 2020 Aite Group survey of 2,413 consumers 24 years of age or older
    - Understanding which consumer behaviors may stick after the pandemic
    - Practical tips on transitioning from in-person to remote processes while protecting the digital customer experience
    - Novel approaches to identity verification and the electronic delivery and acceptance of account opening, lending, and maintenance agreements

    Speakers:
    - Tiffani Montez, Senior Analyst, Aite Group
    - Rahim Kaba, VP Product Marketing, OneSpan
  • Future-Proof Authentication with a Modern Cloud-Based Platform Recorded: Nov 18 2020 53 mins
    Will LaSala & David Vergara, OneSpan
    Today banks face mounting pressures from increasingly sophisticated fraud attacks and strong demand for better digital experiences all while reducing operational costs.

    For banks, modernization initiatives that enable faster deployment of new user-friendly technologies, improve the ability to stop fraud and reduce operating costs is an easy decision that provides lasting benefits - both for their customers and the organization at large. And SaaS solutions support these initiatives.

    Ant Allan, Gartner senior analyst, reinforces the importance of cloud as it relates to authentication in the recent 2020 Market Guide for User Authentication by stating “most new investment now is in SaaS-delivered tools.”

    In this webinar, experts discuss how the ability to leverage a modern security platform is central not only to supporting cloud-first strategies, but for driving down fraud, boosting the user experience and reducing total operating costs in the process.

    Key topics include:
    - Modern authentication technologies that effectively beat fraudsters
    - Driving down operational costs with more efficient and flexible SaaS solutions
    - How cloud-based security delivers on the best user experience

    Presenters:
    - Will Lasala, Sr. Director Security Solutions
    - David Vergara, Sr. Director Product Marketing
  • Future-Proof Authentication with a Modern Cloud-Based Platform Recorded: Nov 18 2020 53 mins
    Will LaSala & David Vergara, OneSpan
    Today banks face mounting pressures from increasingly sophisticated fraud attacks and strong demand for better digital experiences all while reducing operational costs.

    For banks, modernization initiatives that enable faster deployment of new user-friendly technologies, improve the ability to stop fraud and reduce operating costs is an easy decision that provides lasting benefits - both for their customers and the organization at large. And SaaS solutions support these initiatives.

    Ant Allan, Gartner senior analyst, reinforces the importance of cloud as it relates to authentication in the recent 2020 Market Guide for User Authentication by stating “most new investment now is in SaaS-delivered tools.”

    In this webinar, experts discuss how the ability to leverage a modern security platform is central not only to supporting cloud-first strategies, but for driving down fraud, boosting the user experience and reducing total operating costs in the process.

    Key topics include:
    - Modern authentication technologies that effectively beat fraudsters
    - Driving down operational costs with more efficient and flexible SaaS solutions
    - How cloud-based security delivers on the best user experience

    Presenters:
    - Will Lasala, Sr. Director Security Solutions
    - David Vergara, Sr. Director Product Marketing
One Platform to Secure Your Digital Customer Journeys
At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

From risk-based adaptive authentication to digital identity verification, our next generation solutions are delivered on a cloud-based platform. The OneSpan Trusted Identity Platform makes it easy to integrate new and existing tools and technologies, to better detect fraud and improve the user experience. https://www.onespan.com

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  • Live at: Nov 24 2020 10:00 am
  • Presented by: Maria Cristina Melan, Keytrade Bank & Benoit Grangé, OneSpan
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