Name: Protecting the Digital Customer Experience
Start: 2021-04-28T01:00:00Z
End: 2021-04-28T01:00:17.000Z
Location: BrightTALK
Rating: 0

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

From risk-based adaptive authentication to digital identity verification, our next generation solutions are delivered on a cloud-based platform. The OneSpan Trusted Identity Platform makes it easy to integrate new and existing tools and technologies, to better detect fraud and improve the user experience. https://www.onespan.com

Embracing a Mobile Culture: Finding Balance Between Customer Satisfaction and Security
In this webinar, a team of mobile experts from OneSpan and Promon will share how and why FIs should integrate mobile app security technology that continually monitors apps as they operate, bolstering their security.

Key takeaways will include:

The potential financial impact of mobile threats on a business' bottom line
New research on the state of mobile app repackaging attacks & how FIs can assess their own level of app protection
How to compete in today's mobile app threat landscape and best practices for overcoming security challenges
Application shielding and security technologies that safeguard apps and offer superior security
Presenters:
•    Dan McLoughlin, Field CTO – EMEA & APAC, OneSpan
•    Jan Vidar Krey, VP Engineering, Promon
•    Ralitsa Miteva, Product Strategist, Mobile App Security, OneSpan
•    Alexander Kuznetsov, Solutions Sales Manager, OneSpan

Embracing a Mobile Culture - Balancing CX and Security

OneSpan Field CTO Dan McLoughlin discusses the mobile application threat landscape – and what developers can do to secure their apps now.

Mobile App Security: Threats, Trends, and What Lies Ahead

A medida que las organizaciones han acelerado sus operaciones digitales en los últimos años, las firmas electrónicas surgieron como una tecnología imprescindible, al permitir transacciones y acuerdos digitales fáciles y seguros, estas soluciones han brindado innumerables beneficios a los empleados, clientes y socios más allá de la conveniencia.

Únase a este Webinar de OneSpan para aprender cómo superar los desafíos que rodean los acuerdos digitales y la necesidad de la firma electrónica para aumentar la seguridad y la satisfacción del usuario.

Los expertos discutirán los siguientes puntos y más:

¿Cómo digitalizar sus procesos con la mejor experiencia del cliente, seguridad y cumplimiento?
¿Cómo optimizar los flujos de trabajo de firma electrónica B2E, B2B y B2C en diferentes casos de uso, canales y dispositivos?
¿Cómo mitigar el riesgo de fraude con verificación de identidad y autenticación?

Acuerdos digitales: ¿Cómo asegurar y mejorar la experiencia del usuario?

Security imposes a huge workload on app development teams.  Regardless of how many mobile developers or security professionals your organization has, there’s a good chance it’s not quite enough in today’s evolving mobile threat landscape.  
There is just no single fix for the mobile app security problem that developers are facing. 
Criminals are continuously developing new mobile-specific attacks, 3rd party audits take time and effort, and regulatory changes have an impact on mobile security. 
So, what’s the solution? 

In this webinar, an impressive team of mobile app experts will share strategies to help organizations follow a mobile first mindset, which includes app shielding that keeps apps protected from unknown attacks, thus making efficient use of developers’ time. 

Key topics will include: 
- How to speed up app releases without compromising security
- Preparing for a future when users will download apps from any app store
- Introducing user-friendly zero-code technology that requires no development skills


Dan McLoughlin, Field CTO OneSpan
Lucas Gibbons, Senior Product Manager
Alexander Kuznetsov, Solutions Sales Manager
Zlatan Cekro, Senior Experience Engineer

Enhancing Mobile App Security: Strategies for Conquering Business Obstacles

Demo - Mobile App vulnerabilities - untrusted keyboard

OneSpan Demo - Mobile App vulnerabilities

Repacking Mobile Apps

Mobile App Vulnerabilities - Untrusted Keyboard

OneSpan Demo - Mobile App Vulnerabilities

A pandemic-challenged year has accelerated digital transformation plans for financial institutions. The increased use of digital channels have forced banks, credit unions and other FIs to improve their product origination and digital onboarding capabilities, while those further down a digitization path have built upon existing capabilities to better serve existing and new customers. Enhanced customer and member experiences, reduced cycle times, and a faster lending process are just some of the benefits of a successful end-to-end digital platform.

In this session, a panel of digital product and innovation representatives from Truist Bank, nCino and OneSpan discuss first-hand experiences when modernizing the issuance of Paycheck Protection Loans (PPP) and new account openings to businesses in financial distress during the pandemic. They also share best practices for how to expand e-signature use and work towards a Center of Excellence.

Additional topics include:
- The role of integrations in self-serve digital engagement;
- Best practices for moving beyond an initial e-signature deployment;
- Identity verification and authentication considerations for remote transaction

Presenters: 
- Larry Perino, Manager, Business Program Development, Navy Federal Credit Union
- Jamie Groudle, SVP Enterprise Banking, nCino
- David Choman, Smart Workflows, Truist
- Sameer Hajarnis, eSignature Practice Leader

Leading a Path to Digital Innovation in Business Banking

In the past, the insurance industry was infamous for being slow to innovate based on its risk-averse nature.

However, modern insurers are flipping the script and embracing digital transformation both internally and externally to keep up with evolving consumer expectations.

At the same time, regulators in Asia are introducing regulations to pave the way for a new breed of pure digital insurers.

Watch this webinar to explore and hear from practitioners on how they are reinventing their insurance business.

On the agenda:
- Insurance digitalisation trends impacting the present and future
- Rise of digital insurers and how this is affecting traditional carriers
- Emerging business models in insurance

Panelists
- Tomasz Kurczyk, Chief Transformation and Digital Officer, AXA
- Melissa Wong, Group Chief Product Officer, bolttech
- Shawn Lau, General Manager for Southeast Asia, IXT by OneDegree
- Sameer Hajarnis, Vice President, Growth and Transformation, OneSpan

The Insurance Sector’s Digital Overhaul

Al introducir la ayuda humana en la experiencia digital del cliente, se reducen las tasas de abandono en las transacciones al generar más confianza y certidumbre. Únase a este seminario web de OneSpan y MailTeck & Custommer Comms (partner estratégico en Iberia) , y aprenda más sobre cómo optimizar la experiencia digital del cliente, mezclando lo mejor de los dos mundos, el digital y el físico.

Nuestros expertos debatirán los siguientes puntos y más:
- Como afrontar la digitalización de procesos y mejorar la interacción con el cliente
- La experiencia de usuario como pilar fundamental en la relación con clientes
- Como introducir el toque humano en un entorno virtual
- La seguridad del cliente como foco principal en la transformación digital

Ponentes:
- Freddy Simoes Iglesias, Senior Account Executive – Iberia, OneSpan
- Rafael Chang, Solution Engineer – EMEA, OneSpan
- Teresa Arandilla, Directora Comercial - Comunicaciones Legales, CustomerComms

Como Optimizar Las Interacciones Virtuales Con Los Clientes

Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies. But in our increasingly remote world, consumers expect the ability to conduct business remotely.

Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience.

Agenda
- What will the future look like for the successful agent?
- What tools can we leverage to ensure the customer is more included?
- How would one incorporate a human - digital model to leverage max results?

Presenters
- Roberto Abbondio, Global Head of Digital Marketing & Digital Channel Growth, Generali
- Bastiaan De Goei, Insurance Lead – Instabase/Former Head, AXA Next
- David Allsopp, Director – Insurance and Wealth Management, OneSpan

Bionic Insurance: Combining In‑Person and Digital Interactions

With the initial disruption of the pandemic now past, the insurance industry is looking to modernize how insurers and broker dealers interact with clients. Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies, and insurance claims. But in our increasingly remote world, consumers have come to expect the ability to conduct business remotely, with any device they choose, and at their own convenience.

The challenge is how to provide a superior customer experience within the confines of remote digital processes. Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience.

In this webinar, OneSpan shares how insurers can bring the human connection to digital insurance processes.

Key takeaways include:
- Developing a hybrid model to address new and evolving consumer behaviors in a remote-first world
- Replicating in-person interactions through digital platforms that integrate e-signature, videoconferencing, identity proofing, and rich collaboration capabilities
- The role of advisors and agents in remote channels
- How a hybrid model will build a stronger connection and loyalty with consumers over time

Presenters:
- Pat Albert, Senior Solutions Architect
- Mary Ellen Power, VP Marketing

The Future of Insurance Combines In-Person and Digital Interactions

Presentation of Darran Simons, Senior Account Executive OneSpan at the 3Global InsurTech Virtual Summit

Protecting the Digital Customer Experience

Banking

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Protecting the Digital Customer Experience

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