Closing the "Trust Gap" in Financial Services

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Presented by

Trace Fooshee, Aite Group & Rahim Kaba, OneSpan

About this talk

One of the major frustrations that many consumers have experienced since the beginning of the pandemic is the "trust gap" – the discrepancy between the consumers that financial institutions trust in-person vs. online. Institutions that can effectively verify online identities will be well positioned to acquire more customers and win the fraud war in 2021. In this webinar, learn how risk-based digital identity verification and authentication techniques can be applied to increase trust in an identity claim at every customer touch point. Achieving a high level of trust helps support strategic goals to reduce fraud losses, improve customer acquisition rates, and enhance digital service capabilities. Topics include: - Key trends driving fraud transformation in 2021 - The convergence of identity verification, authentication, and online fraud detection techniques - Application fraud and account takeover fraud attack patterns that are shaping the market - Best practices to reduce fraud loss without turning away qualified applicants and legitimate customers Presenters: - Trace Fooshee, Senior Analyst, Aite Group - Rahim Kaba, VP Product Marketing, OneSpan
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At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. From risk-based adaptive authentication to digital identity verification, our next generation solutions are delivered on a cloud-based platform. The OneSpan Trusted Identity Platform makes it easy to integrate new and existing tools and technologies, to better detect fraud and improve the user experience. https://www.onespan.com