COVID-19 has caused an accelerated shift from branch account opening to digital account opening. But the challenge for many financial institutions is that there is friction in the online account origination process, especially when it comes to identity and authentication. This friction often causes consumers to abandon the account opening process at a traditional financial institution for a digital-first institution with a more seamless experience.
Watch this webinar by Fintech Futures, in association with OneSpan, to hear industry experts discuss how FIs can eliminate friction in order to drop abandonment rates and increase account funding.
Topics include:
- What trends have been identified in the last year and how will this change consumer behaviour and expectation?
- How financial institutions are experiencing the shift from branch-based to digital account opening
- The impact of current identity verification methods on abandonment and funding rates
- Best practices for reducing friction in the digital account opening process
Speakers
- Bryn Saunders, Senior Product Marketing Manager, OneSpan
- Rachel Booth, Co-Founder and Senior Product Manager, Mettle
- Luc Gueriane, CCO and board director, Moorwand
- Alex Hamilton, Deputy Editor, FinTech Futures