In-person and Remote Banking – Why this Hybrid Model is the Future of the Branch

As consumers increasingly prefer to engage with their bank remotely instead of going to a branch location, institutions are looking to modernize the ways in which they interact with customers. Depending on the complexity of the banking activity, some consumers will use self-service digital channels while others will turn to channels where they can get human help. In a hybrid banking model, banks combine the brick and mortar physical banking experience with virtual banking. In this webinar, OneSpan and guest speaker Alyson Clarke, Principal Analyst at Forrester Research, discuss why hybrid banking will become mainstream and the importance of putting the right tools in place to support remote account opening, account maintenance, wealth management, and lending. Topics include: - Developing a hybrid model to address new and evolving consumer behaviors in a remote-first world - Weaving human assistance into digital customer touchpoints for complex and lengthy interactions to deliver a more collaborative and engaging experience - Replicating in-person interactions through digital platforms that integrate e-signature, videoconferencing, identity proofing, and rich collaboration capabilities - Creating experiences that help customers complete remote banking activities in a single-sitting - How a hybrid model will build a stronger connection and loyalty with consumers over time Presenters: - Rahim Kaba, VP Product Marketing - Alyson Clarke, Principal Analyst, Forrester