Breaking Barriers in Digital Account Opening

Presented by

Ranya Tzortzatos, TD Bank - Jorge Oliveira, BDC - Michael Lakhal, OneSpan - Mary Ellen Power, OneSpan

About this talk

A poor customer experience and insufficient security in the account opening process has been shown to directly negatively impact long-term customer loyalty, retention and profitability. To accelerate new customer acquisition and reduce abandonment rates, financial institutions need to transform the new account opening process into a seamless and secure digital customer experience for applicants. This means stripping out areas of frustration, such as manual ID checks and mandatory branch visits, while replacing these legacy processes with modern solutions, such as digital identity verification and e-signatures. In this webinar, we review the findings from a new survey of over 100 financial institutions on the current state of digital account opening transformation. Then, we get direct feedback from a panel of digital customer experience leaders from TD Bank and the Business Development Bank of Canada and the digital strategies being used by their institutions for removing major points of friction in the account opening and onboarding process. Topics included: - A first look at the findings from The State of Digital Account Opening survey + analysis of what the findings truly mean - Strategies on how to remove major points of friction in the account opening and onboarding experience - What new and emerging technologies TD and BDC recommend for helping FIs transform the account opening and onboarding experience Presenters: - Ranya Tzortzatos, Senior Manager, Customer Strategy, TD Bank - Jorge Oliveira, Director, IT Solutions Delivery, BDC - Michael Lakhal, Director Product Management Agreement Automation, OneSpan - Mary Ellen Power, VP Marketing, OneSpan, Moderator

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At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. From risk-based adaptive authentication to digital identity verification, our next generation solutions are delivered on a cloud-based platform. The OneSpan Trusted Identity Platform makes it easy to integrate new and existing tools and technologies, to better detect fraud and improve the user experience. https://www.onespan.com