Insurance's 2022 Imperative to Modernize Digital Customer Journeys

Presented by

Glenn Rothenberg, RedMountain Advisors & Mary Ellen Power, OneSpan

About this talk

The pandemic has pushed digital to the center of all customer interactions. But “digital-first” doesn’t equal “digital-only”. As consumer habits and preferences continue to evolve, it's important for insurers to understand how and when to inject digital into the customer experience, whether going fully digital or to enhance a human interaction. The digitally enhanced journey increases completion rates from initial interaction to completed e-signed documents and agreements such as issuing a new policy, settling a death claim, or making a beneficiary change. In this webinar, industry experts will review top digitization trends and technologies that are reshaping the digital insurance ecosystem. Topics include: - Assessing your level of digital maturity and steps to modernize inefficient paper-based processes with smart digital forms and e-signatures - Defining “ease of use” for the customer, the carrier, and the advisor - Humanizing the B2B, B2B2C, and D2C experience with a blend of human and digital features to enable high-touch customer interactions - Security and compliance considerations for remote, customer-facing channels where the stakes are highest Presenters: - Glenn Rothenberg, Principal, RedMountain Advisors - Mary Ellen Power, VP Marketing
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At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. From risk-based adaptive authentication to digital identity verification, our next generation solutions are delivered on a cloud-based platform. The OneSpan Trusted Identity Platform makes it easy to integrate new and existing tools and technologies, to better detect fraud and improve the user experience.