Bionic Insurance: Combining In‑Person and Digital Interactions

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Presented by

Generali, AXA Next & OneSpan

About this talk

Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies. But in our increasingly remote world, consumers expect the ability to conduct business remotely. Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience. Agenda - What will the future look like for the successful agent? - What tools can we leverage to ensure the customer is more included? - How would one incorporate a human - digital model to leverage max results? Presenters - Roberto Abbondio, Global Head of Digital Marketing & Digital Channel Growth, Generali - Bastiaan De Goei, Insurance Lead – Instabase/Former Head, AXA Next - David Allsopp, Director – Insurance and Wealth Management, OneSpan

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At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences. From risk-based adaptive authentication to digital identity verification, our next generation solutions are delivered on a cloud-based platform. The OneSpan Trusted Identity Platform makes it easy to integrate new and existing tools and technologies, to better detect fraud and improve the user experience. https://www.onespan.com