Bionic Insurance: Combining In‑Person and Digital Interactions

Traditionally, carriers and agents relied on face-to-face meetings with customers to complete business applications, disclosures and policies. But in our increasingly remote world, consumers expect the ability to conduct business remotely. Despite a surge in all-things “digital”, customers still value the human connection. That’s why a human-digital hybrid model is an important combination for replicating the in-person experience. Agenda - What will the future look like for the successful agent? - What tools can we leverage to ensure the customer is more included? - How would one incorporate a human - digital model to leverage max results? Presenters - Roberto Abbondio, Global Head of Digital Marketing & Digital Channel Growth, Generali - Bastiaan De Goei, Insurance Lead – Instabase/Former Head, AXA Next - David Allsopp, Director – Insurance and Wealth Management, OneSpan