Accessible Analytics Improve Operational Performance

Presented by

Bill Reidway, VP of Solution Management at MicroStrategy and Dave Menninger, SVP & Research Director at Ventana Research

About this talk

Accessing analytics tools that are independent of operational applications is a challenge for line-of-business personnel. When employees have to switch systems, they lose time and energy that can have a pronounced effect on the bottom line. Integrating analytic and operational systems requires a new approach to embedded analytics that brings just in time, actionable data to LOB practitioners, the benefits of which include: •Improving customer satisfaction for call centers •Increasing the effectiveness of sales teams •Boosting employee satisfaction and retention LOB employees gain from contextual, actionable analytics surfaced directly in their operational applications like Salesforce, Office, Workday, or contact center applications—and even on their mobile device. Join this webinar to see the latest from Ventana Research on the data challenges faced by the Call Center, in Sales, and in HR—and learn how a 360° view of customers and employees can address these challenges.

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MicroStrategy is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. There’s nothing more powerful than an organisation that’s aligned and propelled by real-time information. Our mission is to provide powerful software solutions and expert services that empower every individual with actionable intelligence, helping organisations unleash the full potential of their people and investments, advancing their journey towards the Intelligent Enterprise. Our vision is Intelligence Everywhere. Find out more: microstrategy.com Contact: infouk@microstrategy.com