Smartphones are literally always accessible to customers—we check our phones at least 80 times a day, or every 12 minutes, according to one study.
Yet in designing their customer service, many companies haven’t yet made the leap from a bygone era where customers used discrete channels and devices rather than their smartphones, which combine all the channels: voice, internet, SMS, chat, video, etc.
Join our panel on this webcast and learn what it means to have a mobile-first mind-set when it comes to customer care that corresponds to the way customers actually use their mobile devices.