Name: Cloud Contact Center Solutions (Destination CRM, September 16, 2020)
Start: 2020-09-23T19:15:00Z
End: 2020-09-23T19:16:01.000Z
Location: BrightTALK
Rating: 0

UJET"s cloud contact center solutions help organizations make support an integral part of their business by meeting customers across all endpoints and channels.

All omnichannel customer experiences use multiple channels, but not all multichannel experiences are omnichannel. Learn how creating a great omnichannel customer experience can help you overcome the challenges posed by the pandemic and thrive during the recovery.

Attend this roundtable webcast with expert panelists from UJET, Zendesk and others to find out how leading brands are leveraging omnichannel CX to improve CSAT, drive revenue, and lower costs.

On this webcast, our panelists will discuss:

-- How omnichannel must evolve to better support CX in the mobile era
-- Why multimodal omnichannel is now table stakes
-- What digital-first, omnichannel experiences actually look like
-- Why digital-first customer engagement is so urgently needed now
-- How to help customers with faster and more accurate conversations wherever they are
-- How to start your journey with out-of-the-box tools that are quick to set up and easy to use

Creating a Great Omnichannel Experience Equals Great Customer Experiences

What does a modern contact center look like?

With many organizations quickly evolving to meet new and complicated demands of customers, contact centers are increasingly turning to a multimodal, omnichannel customer support model. The goal is efficient, empathetic and consistent customer experiences across every channel.

Watch this discussion about UJET & Calabrio tackling the modern contact center. You’ll learn: 

o Why omnichannel is an increasing necessity in customer support 
o How to turn real-time and historical data into actionable plans for agents and customers 
o Why analyzing 100% of customer interactions is critical and what that means for organizations

Panelists also discussed how UJET and Calabrio have come together to create a platform that combines modern customer support with leading workforce and customer engagement solutions in a way that is digital-first, cloud-native and human-centric.

Delivering a Modern Digital-first Customer Experience

Smartphones are literally always accessible to customers—we check our phones at least 80 times a day, or every 12 minutes, according to one study.

Yet in designing their customer service, many companies haven’t yet made the leap from a bygone era where customers used discrete channels and devices rather than their smartphones, which combine all the channels: voice, internet, SMS, chat, video, etc.

Join our panel on this webcast and learn what it means to have a mobile-first mind-set when it comes to customer care that corresponds to the way customers actually use their mobile devices.

Mobile-First Customer Care: Many Channels, One Device

According to a recent report by Research and Markets, the "Cloud-Based Contact Center market worldwide is projected to grow by US $28.6 billion, driven by a compounded growth of 23.8% through 2025."

Since this report was published, the value of cloud contact center solutions has only increased, as the pandemic has changed the way we work and where we work.

Join our UJET, Calabrio and other experts to discover why cloud contact center solutions are uniquely suited to navigating the new normal with the ability to engage rapidly with customers and benefit your operation and employees.

On this webcast, we will discuss:

-- How the cloud-based contact center solves the challenges of an evolving world of work
-- Best practices for adapting and responding in new ways by moving to the cloud
-- Embeddable experiences - what all industries can learn from today's tech-forward leaders
-- The value and vitality of a unified WFO solution on the cloud
-- Why "cloud native" is no longer enough in a smartphone-centric world

Cloud Contact Center Solutions (Destination CRM, September 16, 2020)

Contact Center

Customer Experience

Mobile Marketing

Get powerful marketing insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which marketing strategies and techniques are driving customer and revenue growth.

Marketing

The marketing community on BrightTALK is made up of thousands of engaged marketing professionals. Find relevant webinars and videos on marketing strategy, branding and more presented by recognized thought leaders. Join the conversation by participating in live webinars and round table discussions.

The unexpected nature of natural disasters and other disruptive events means that preparation is key to managing disaster recovery and business continuity planning. Join the business continuity and disaster recovery community for live and recorded presentations discussing best practices for business continuity planning, disaster recovery programs and business continuity management. Learn from BCDR experts to develop your critical infrastructure and gain insight into tactical solutions to your BCDR issues.

Business Continuity / Disaster Recovery

Get powerful help desk and support insights from influential experts. Connect with thought leaders and colleagues to get the most up-to-date knowledge on the help desk and support strategies that effect business value and growth.

Help Desk and Support

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful operations insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which systems and processes are driving operational efficiency, maximizing value and customer success.

Operations

In the business management community, commercial experts will be sharing webinars and videos on an array of subjects. From sales and marketing, to finance, productivity and growth, this content will help you stay up-to-date with the current economic environment and provide timely management insight to drive business growth.

Cloud Contact Center Solutions (Destination CRM, September 16, 2020)

Presented by

About this talk

More from this channel