Name: Creating a Great Omnichannel Experience Equals Great Customer Experiences
Start: 2020-10-07T16:25:00Z
End: 2020-10-07T16:26:04.000Z
Location: BrightTALK
Rating: 0

UJET"s cloud contact center solutions help organizations make support an integral part of their business by meeting customers across all endpoints and channels.

What does a modern contact center look like?

With many organizations quickly evolving to meet new and complicated demands of customers, contact centers are increasingly turning to a multimodal, omnichannel customer support model. The goal is efficient, empathetic and consistent customer experiences across every channel.

Watch this discussion about UJET & Calabrio tackling the modern contact center. You’ll learn: 

o Why omnichannel is an increasing necessity in customer support 
o How to turn real-time and historical data into actionable plans for agents and customers 
o Why analyzing 100% of customer interactions is critical and what that means for organizations

Panelists also discussed how UJET and Calabrio have come together to create a platform that combines modern customer support with leading workforce and customer engagement solutions in a way that is digital-first, cloud-native and human-centric.

Delivering a Modern Digital-first Customer Experience

According to a recent report by Research and Markets, the "Cloud-Based Contact Center market worldwide is projected to grow by US $28.6 billion, driven by a compounded growth of 23.8% through 2025."

Since this report was published, the value of cloud contact center solutions has only increased, as the pandemic has changed the way we work and where we work.

Join our UJET, Calabrio and other experts to discover why cloud contact center solutions are uniquely suited to navigating the new normal with the ability to engage rapidly with customers and benefit your operation and employees.

On this webcast, we will discuss:

-- How the cloud-based contact center solves the challenges of an evolving world of work
-- Best practices for adapting and responding in new ways by moving to the cloud
-- Embeddable experiences - what all industries can learn from today's tech-forward leaders
-- The value and vitality of a unified WFO solution on the cloud
-- Why "cloud native" is no longer enough in a smartphone-centric world

Cloud Contact Center Solutions (Destination CRM, September 16, 2020)

Smartphones are literally always accessible to customers—we check our phones at least 80 times a day, or every 12 minutes, according to one study.

Yet in designing their customer service, many companies haven’t yet made the leap from a bygone era where customers used discrete channels and devices rather than their smartphones, which combine all the channels: voice, internet, SMS, chat, video, etc.

Join our panel on this webcast and learn what it means to have a mobile-first mind-set when it comes to customer care that corresponds to the way customers actually use their mobile devices.

Mobile-First Customer Care: Many Channels, One Device

All omnichannel customer experiences use multiple channels, but not all multichannel experiences are omnichannel. Learn how creating a great omnichannel customer experience can help you overcome the challenges posed by the pandemic and thrive during the recovery.

Attend this roundtable webcast with expert panelists from UJET, Zendesk and others to find out how leading brands are leveraging omnichannel CX to improve CSAT, drive revenue, and lower costs.

On this webcast, our panelists will discuss:

-- How omnichannel must evolve to better support CX in the mobile era
-- Why multimodal omnichannel is now table stakes
-- What digital-first, omnichannel experiences actually look like
-- Why digital-first customer engagement is so urgently needed now
-- How to help customers with faster and more accurate conversations wherever they are
-- How to start your journey with out-of-the-box tools that are quick to set up and easy to use

Creating a Great Omnichannel Experience Equals Great Customer Experiences

Contact Center

Customer Experience

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Customer Journey

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Creating a Great Omnichannel Experience Equals Great Customer Experiences

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