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Agil für Entscheider im Handel, die Prozesswelt und Unternehmenskultur

Arbeitsabläufe beschleunigen, Prozesse automatisieren, papierlos arbeiten und digitale Kundenerlebnisse erschaffen – erkennen Sie diese Themen bei Ihrer digitalen Transformation wieder?

Erleben Sie mit uns, wie Sie mit dem für Sie optimalen Digitalisierungsansatz in diesen Zeiten der Veränderung mit Herausforderungen wie z.B. Social Distancing, Distanz-Handel, verstärktem Online-Geschäft umgehen und meistern können und gleichzeitig
- Medienbrüche im Kundenservice und Vertragsmanagement vermeiden
- Die Compliance (Konformität) mit den neuen Prozessen erhöhen
- Ihre Produkte und Services virtuell erlebbar machen
- Kosten reduzieren und Geschäftskontinuität fördern
Unsere Themen im Webinar:
- „Virtueller Showroom“ und „Contract Lifecycle Management“ mit den Referenten Andreas Rensch-Bergner, Expert Sales ServiceNow eProcurement und Thomas Wüst, Expert Sales ServiceNow Retail, T-Systems
- Herausforderungen im Handel mit Klaus Peter Münstermann, Industry Expert Retail, T-Systems
- Mehrwert-Kalkulator: Was ist der Mehrwert den die Digitalisierung stiftet? Mit Ulrich Flamm, Sales Director ServiceNow Retail, ServiceNow

Moderation: Thomas Wüst, Expert Sales ServiceNow Retail, T-Systems
Recorded Jul 19 2021 50 mins
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Presented by
Ulrich Flamm - Sales Director, Thomus Wust - Sales Manager, Andreas Rensch-Bergner - Sales Manager & Klaus-Peter Munstermann
Presentation preview: Agil für Entscheider im Handel, die Prozesswelt und Unternehmenskultur

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  • Agil für Entscheider im Handel, die Prozesswelt und Unternehmenskultur Recorded: Jul 19 2021 50 mins
    Ulrich Flamm - Sales Director, Thomus Wust - Sales Manager, Andreas Rensch-Bergner - Sales Manager & Klaus-Peter Munstermann
    Arbeitsabläufe beschleunigen, Prozesse automatisieren, papierlos arbeiten und digitale Kundenerlebnisse erschaffen – erkennen Sie diese Themen bei Ihrer digitalen Transformation wieder?

    Erleben Sie mit uns, wie Sie mit dem für Sie optimalen Digitalisierungsansatz in diesen Zeiten der Veränderung mit Herausforderungen wie z.B. Social Distancing, Distanz-Handel, verstärktem Online-Geschäft umgehen und meistern können und gleichzeitig
    - Medienbrüche im Kundenservice und Vertragsmanagement vermeiden
    - Die Compliance (Konformität) mit den neuen Prozessen erhöhen
    - Ihre Produkte und Services virtuell erlebbar machen
    - Kosten reduzieren und Geschäftskontinuität fördern
    Unsere Themen im Webinar:
    - „Virtueller Showroom“ und „Contract Lifecycle Management“ mit den Referenten Andreas Rensch-Bergner, Expert Sales ServiceNow eProcurement und Thomas Wüst, Expert Sales ServiceNow Retail, T-Systems
    - Herausforderungen im Handel mit Klaus Peter Münstermann, Industry Expert Retail, T-Systems
    - Mehrwert-Kalkulator: Was ist der Mehrwert den die Digitalisierung stiftet? Mit Ulrich Flamm, Sales Director ServiceNow Retail, ServiceNow

    Moderation: Thomas Wüst, Expert Sales ServiceNow Retail, T-Systems
  • Agil fur entscheider im handel, die prozesswelt und unternehmenskultur Recorded: Jun 24 2021 50 mins
    Ulrich Flamm - Sales Director, Thomus Wust - Sales Manager, Andreas Rensch-Bergner - Sales Manager & Klaus-Peter Munstermann
    Arbeitsabläufe beschleunigen, Prozesse automatisieren, papierlos arbeiten und digitale Kundenerlebnisse erschaffen – erkennen Sie diese Themen bei Ihrer digitalen Transformation wieder?

    Erleben Sie mit uns, wie Sie mit dem für Sie optimalen Digitalisierungsansatz in diesen Zeiten der Veränderung mit Herausforderungen wie z.B. Social Distancing, Distanz-Handel, verstärktem Online-Geschäft umgehen und meistern können und gleichzeitig
    - Medienbrüche im Kundenservice und Vertragsmanagement vermeiden
    - Die Compliance (Konformität) mit den neuen Prozessen erhöhen
    - Ihre Produkte und Services virtuell erlebbar machen
    - Kosten reduzieren und Geschäftskontinuität fördern
    Unsere Themen im Webinar:
    - „Virtueller Showroom“ und „Contract Lifecycle Management“ mit den Referenten Andreas Rensch-Bergner, Expert Sales ServiceNow eProcurement und Thomas Wüst, Expert Sales ServiceNow Retail, T-Systems
    - Herausforderungen im Handel mit Klaus Peter Münstermann, Industry Expert Retail, T-Systems
    - Mehrwert-Kalkulator: Was ist der Mehrwert den die Digitalisierung stiftet? Mit Ulrich Flamm, Sales Director ServiceNow Retail, ServiceNow

    Moderation: Thomas Wüst, Expert Sales ServiceNow Retail, T-Systems
  • Trazabilidad y digitalización de los procesos críticos de Recursos Humanos Recorded: May 24 2021 42 mins
    Marian Draganov - Solution Consultant and Raúl Flores - Solution Consultant
    Los expertos de McKinsey resaltan que “más del 50% de los empleados quiere que sus organizaciones adopten modelos híbridos más flexibles” y “2 de cada 3 directores de Recursos Humanos asegura que su departamento está experimentando la transformación digital y la automatización”. No obstante, aún existen en las empresas problemas como:

    - Flujos de trabajo manuales y lentos
    - Datos duplicados debido a las múltiples aplicaciones
    - Formas de trabajo en silos que derivan en pérdida de productividad
    - Falta de visibilidad tanto de los procesos como de las personas implicadas

    Por este motivo, es clave dibujar un camino que te ayude a impulsar tu negocio. ¿Cómo? El futuro del trabajo debe cimentarse en tecnologías que faciliten las actividades empresariales digitales y un entorno de trabajo ágil a través de herramientas y espacios de trabajo inteligentes. Por ejemplo, la Inteligencia Artificial puede ayudar a cerrar la brecha de la destreza digital con el aprendizaje justo a tiempo en el trabajo, según Gartner.

    Siguiendo esta línea, SilverStorm pone el foco en la trazabilidad y digitalización de los procesos críticos de Recursos Humanos para proporcionar información en el contexto correcto y en el momento adecuado. Brindamos así orientación y formación para incrementar la tasa de adopción digital, a la vez que define una cultura organizacional y una hoja de ruta basada en aportar valor añadido al empleado.
  • Traceability and Digitalisation of critical HR processes Recorded: May 24 2021 37 mins
    Marian Draganov - Solution Consultant and Arnaud Dalla-Costa - Service Enablement Manager
    McKinsey experts highlight that “more than 50% of employees want their organisations to adopt more flexible hybrid models and 2 out of 3 HR managers say their department is experiencing digital transformation and automation.” However, problems still exist in companies such as:

    - Manual and slow workflows
    - Duplicate data due to multiple applications
    - Siloed ways of working leading to loss of productivity
    - Lack of visibility of both the processes and the people involved

    The future of work must be built on technologies that facilitate digital business activities and an agile working environment through intelligent tools and workspaces. For example, Artificial Intelligence can help bridge the digital skills gap with just-in-time learning on the job, according to Gartner.

    Along these lines, SilverStorm focuses on the traceability and digitisation of critical HR processes to provide information in the right context and at the right time. We provide guidance and training to increase the rate of digital adoption, while defining an organisational culture and roadmap based on adding value to the employee.
  • Cómo crear una estrategia digital consistente en tu puesto de trabajo Recorded: May 18 2021 31 mins
    Marian Draganov- Solution Consultant and Víctor Barral - User Experience Practice Lead
    Según los analistas de Gartner, “los CIO deben decidir cómo será el futuro de workplace de su empresa y asegurarse de que tienen la base tecnológica para respaldarlo". Sin embargo, en la actualidad, las empresas se encuentran a diario con varios problemas:

    - Escasa integración entre plataformas
    - Departamentos y funciones aislados
    - Falta de visibilidad ejecutiva sobre la cadena de valor TI
    - Falta de visibilidad funcional desde el punto de vista del usuario

    Todos estos retos ralentizan el crecimiento del negocio y aumentan los costes. Por este motivo, es clave dar un paso al frente. ¿Cómo? A través de una estrategia consistente y bien planificada, en la que se incluya contenido, procesos y servicios de colaboración para brindar la continuidad empresarial tan necesaria en la nueva normalidad. Por ejemplo, según las previsiones de Forrester, “el 49% de los responsables de negocio prevé incrementar la cifra de empleados que teletrabajen a tiempo completo lo largo de 2021”. SilverStorm te muestra una visión completa de workplace, mediante su programa de transformación, que incluye una serie de componentes tecnológicos, de proceso y de gestión del cambio para conseguir un cambio innovador y disruptivo del lugar de trabajo.
  • Creating a consistent digital workplace strategy Recorded: May 14 2021 31 mins
    Marian Draganov - Solution Consultant and Víctor Barral - User Experience Practice Lead
    According to Gartner analysts, "CIOs must decide what their company's workplace future looks like and make sure they have the technology foundation to support it". However, today, companies face several problems on a daily basis:

    - Poor integration between platforms
    - Isolated departments and functions
    - Lack of executive visibility into the IT value chain
    - Lack of functional visibility from the user's point of view

    All these challenges slow down business growth and increase costs. How? Through a consistent and well-planned strategy, including content, processes and collaboration services to provide the business continuity that is so necessary in the new normal. For example, according to Forrester forecasts, "49% of business leaders expect to increase the number of employees who telecommute full-time by 2021". SilverStorm takes a comprehensive view of the workplace through its transformation programme, which includes a range of technology, process, and change management components to deliver innovative and disruptive workplace change.
  • Webinar session: Managing Third Party Risks – The Next Horizon Recorded: May 4 2021 33 mins
    Scott Mason, Netta Nyholm, Kanika Seth, Tony de Bos, Anna Mazzone
    Increasing regulatory pressure and increasing external threats (e.g. SolarWinds) make Third Party Risk Management (TPRM) a critical C-suite priority for organizations across the globe. What we have learned from the crisis is a strong dependency on third parties and the challenges around them are multidisciplinary with multiple stakeholders involved. TPRM is often managed as a silo, leading to a fragmented view of an organization’s overall risk posture. The new horizon takes an integrated view of risk to address TPRM. Join us in this first webinar to discover more!
  • ServiceNow & Protiviti - Integrated Risk Management Recorded: Mar 30 2021 7 mins
    Luca Risi - Director Protiviti Italia and Dario Riccardo Luzzoli - Manager Protiviti Italia
    La digitalizzazione sta sempre più trasformando il business delle organizzazioni, guidata da quattro driver principali: il miglioramento delle modalità di customer engagement, la digitalizzazione dei prodotti e dei nuovi modelli di business, il miglioramento dell’efficacia del decision making e l’efficientamento delle attività operative. Per supportare adeguatamente questa trasformazione digitale è necessario adottare piattaforme innovative che siano effettivamente in grado di abilitare il processo evolutivo associato. Protiviti ha identificato ServiceNow quale piattaforma di abilitazione a livello enterprise del percorso di trasformazione digitale complessivo, che possa coprire potenzialmente tutte le aree dell’organizzazione. A partire dal 2016 abbiamo intrapreso un percorso di crescita e enablement che ci ha permesso di raggiungere il livello di ELITE Partner, portando a termine con successo numerosi progetti di adozione ed evoluzione della piattaforma presso importanti Clienti sia a livello italiano che internazionale.
  • The Future of Work: It’s a whole new way of working - on-demand digital event Recorded: Mar 18 2021 75 mins
    Michelle Collen, Hannah Horsham, Chris Pope, Steve O'Donnell, Angela Salmeron
    Listen to this session to hear from Steve O'Donnell - CIO from Coventry Building Society, Angela Salmeron - Research Manager from global market intelligence firm IDC and VP of Innovation, Chris Pope of ServiceNow, as they discuss new ways of working and how ServiceNow is being used to drive innovative new strategies.

    Get in touch with our ServiceNow Elite experts to learn how we can use the Now Platform to boost agility and resilience for your business: hannah.horsham@engage-esm.com
  • Customer focus starts from within:What makes an exceptional employee experience? Recorded: Mar 11 2021 30 mins
    Scott Mason, Chris Fowler, Kerstin Hauptmannl, Margreet Brenkman
    Your employees are customers too - how do you simplify everyday employee work life, delivering great employee experiences and effortless services? By shifting our perspective we can focus on easing daily interactions with digital workflows; removing friction between disconnected legacy systems and delivering the effortless customer experience employees have come to expect.
  • Vodafone Italy - Case Study - Driving Customer Transparency Recorded: Feb 25 2021 47 mins
    Paul Hardy Evangelist, Chief Innovation Officer at ServiceNow
    Join ServiceNow and Accenture Telco experts and special guest Vodafone Italy as they share their experiences in achieving customer transparency in Telecommunications & Media.

    The challenges, best practices, lessons learnt and the opportunities in delivering world class customer experience with a digital agenda.

    Register today and join our panel of industry experts as we debate the BIG questions:

    • What’s the best use of service transparency to engage with customers?
    • Is being transparent directly correlated to loyalty?
    • Is delivering services with transparency applicable to all businesses and all industries?
  • Vodafone Italy - Case Study - Driving Customer Transparency Recorded: Jan 28 2021 48 mins
    Paul Hardy Evangelist, Chief Innovation Officer at ServiceNow
    Join ServiceNow and Accenture Telco experts and special guest Vodafone Italy as they share their experiences in achieving customer transparency in Telecommunications & Media.

    The challenges, best practices, lessons learnt and the opportunities in delivering world class customer experience with a digital agenda.

    Register today and join our panel of industry experts as we debate the BIG questions:

    • What’s the best use of service transparency to engage with customers?
    • Is being transparent directly correlated to loyalty?
    • Is delivering services with transparency applicable to all businesses and all industries?
  • Vulnerable People App for Buckinghamshire Council Recorded: Dec 18 2020 2 mins
    Unifii, Elite ServiceNow Partner
    In early 2020, the Unifii team created a Vulnerable People application for Buckinghamshire Council, which enabled the use of workflows to ensure vulnerable citizens had access to the things they needed at the height of COVID-19.

    The unique project came together from the hard work of the Unifii team and the experts at Buckinghamshire Council's Vulnerable People Community Hub Team, and we are pleased to have created something very special that demonstrates the power of pulling together in hard times and, of course, the ServiceNow platform!

    We would love to help more organisations in their digital transformation and adaptation as a result of COVID – for more information on this, or other coronavirus related support, drop us a message at covid19support@unifii.co.uk and one of the team will be in touch.
  • A Deep Dive into Coca-Cola's World-Class Employee Experience Recorded: Nov 5 2020 44 mins
    Paul Hardy Evangelist, Chief Innovation Office at ServiceNow
    In this LIVE webinar with ServiceNow & Deloitte you will hear from Coca-Cola as they share best practices and lessons learnt in their pursuit of world-class employee experience in the COVID economy. And we'll pose some BIG questions to our panel including:

    - How do organisations ensure business continuity in the COVID economy?

    - What are the best practices to ensure wellbeing & safety of employees in a productive working environment?

    - What are the lessons learnt on how to stay resilient and agile?

    - How important is it to have a digital HR strategy as part of organisational wide transformation?

    - Is there a direct correlation between positive employee experience and great customer experience?
  • FoCus on Finance and ServiceNow’s FSO Recorded: Nov 4 2020 65 mins
    Keith Pearson, Global Head of Financial Services GTM at ServiceNow & Unifii Financial Services Experts
    Unifii held the first virtual FoCus session on 4th November, discussing the ever-growing challenges being faced by financial institutions at this time.

    From high expectations of users, to ensuring employees have the right resources to continue their work, as well as keeping sensitive data safeguarded from any external threats, it has been a difficult time for this industry.

    For the first session we were joined by guests and industry experts including Keith Pearson, Global Head of Financial Services – ServiceNow, as we discussed how to achieve business success in financial services and how you can navigate your projects successfully during this difficult time. We also gain an exclusive look into Keith’s Financial Services Operations roadmap.

    Unifii continue to run the FoCus sessions for your benefit, please register your interest to be invited to our future events, as well as exclusive access to Keith Pearson’s FSO roadmap by clicking here: https://unifii.co.uk/focus-finance-event/
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  • Title: Agil für Entscheider im Handel, die Prozesswelt und Unternehmenskultur
  • Live at: Jul 19 2021 3:45 pm
  • Presented by: Ulrich Flamm - Sales Director, Thomus Wust - Sales Manager, Andreas Rensch-Bergner - Sales Manager & Klaus-Peter Munstermann
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