Name: If Global Business Services want to transform they must embrace experience
Start: 2023-08-15T14:23:00Z
End: 2023-08-15T14:23:57.000Z
Location: BrightTALK
Rating: 0

Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™

Today, organisations are racing to take advantage of AI and its potential for driving productivity and efficiency. But to succeed with AI, there’s a crucial element you must consider: data protection and privacy. 
As a data protection and privacy specialist with over 25 years of experience in advising multinationals across multiple industries, Nicola will be on hand to answer your most pressing questions about the potential data risks introduced by AI. 

Watch now to explore:
- The current regulatory landscape for AI and data protection
- How to seamlessly integrate AI considerations into data privacy impact assessments
- Key strategies for evaluating privacy risks associated with AI vendors
- Effective management of data breaches in this dynamic threat environment.

Data Privacy Trends to Watch in 2024 and beyond

Learn more about leveraging generative AI to boost your low-code developer experience. You’ll hear the latest on leveraging generative AI with low-code to do more with less, as well as

Learn how you can automate mundane work with ServiceNow generative AI
Discover generative AI text-to-code capabilities to improve the accuracy and speed of low-code development
See how to improve developer productivity across the enterprise

Leverage generative AI to boost your low-code developper experience

Accelerate app development OR augment the user experience? In this webinar, you’ll learn how you can say YES to both.

Your host, Senior Solution Consultant Patrick Suchy, will expand on the current trends and challenges facing the app development world—from the ever-increasing talent shortage to skyrocketing digital expectations.

Patrick will then explore how you can use App Engine to not only overcome these challenges, but to expand the potential of your digital capabilities.

Who should attend?

This is an ideal session for anyone interested in streamlining their app development processes or looking to overcome business challenges with top-end digital solutions. The webinar covers a wide range of relevant digitalization topics, so whether your specialty lies in coding or data management, there’ll be something for you.

Fast Tack App Dev and Automation

Are your IT teams under pressure to share plans on how to fully leverage Gen AI? This new technology will transform the digital services landscape, from automating repetitive tasks to enhancing self-service, all at lower costs. 

Integrated Service Operations on the Now Platform utilises AI and ML to achieve all of the above and more. So, if you have ITSM and/or ITOM, you already have the tools for a sound Gen AI strategy! 
Join us in this webinar, where ServiceNow’s Julia Mulcahy will show you exactly how to utilise our in-built gen AI to unlock better experiences, productivity and agility for service delivery. She’ll cover:

- Getting past the hype of Generative AI
- How ServiceNow has been developing ML/AI capabilities
- What are Use Cases for Service Operations available today
- How Generative AI is changing the game for ServiceNow customers
- Where we are investing and what the roadmap looks like

How to Supercharge Digital Service Delivery with GenAI

While you’re reading this, companies are using AI to predict demand, assemble cars, price medicines, and address customer queries. But Generative AI, the next evolution of enterprise AI, promises to enable organisations to achieve the unimaginable. Yet most will continue to struggle with adoption.

With 70% of all digital transformation initiatives expected to fail by 2025 according to Gartner, how can business leaders ensure that their upcoming investments in GenAI don't suffer the same fate?

Join our ServiceNow Strategic Planning experts; James Ramsay, Rick Ward and Sankhadeep Dhar as they share the blueprint for unlocking the blueprint for delivering on the promise of your investment in GenAI. 

Together they will explore tried and tested approaches to ensure:
- effort is aligned and balanced with this new strategic priority
- delivery is accelerated
- all stakeholders are engaged for visibility and decision making
- GenAI is leveraged in the right way to accelerate delivery of your organisations strategic goals.

Unlock the Full Potential of GenAI with an Effective Strategy

Manufacturing is under a massive amount of pressure to become more secure and efficient. In 2021, it faced more cyberattacks than any other industry. And supply chain disruptions are forcing organizations to change the way they operate.

This webinar will explain how you can overcome issues like these while driving manufacturing performance. You’ll learn how to use an end-to-end engagement layer to connect, secure, and automate your digital ecosystem.

As well as exploring industry trends, challenges, and opportunities, our expert speakers will give you a glimpse of unified manufacturing in action. They’ll show you the capabilities of a unifying platform and how Siemens used it to redefine the way it works

Driving both bottom and top-line improvement in turbulent times

Manufacturing organisations continue to pursue cost optimisation and a reduction of risk in response to the continued and unprecedented barrage of business challenges. Meaning the focus on increased productivity and ever improving uptime has heightened and businesses are looking to their operating technology to deliver more efficiency.

In the pursuit of OT excellence, modern hyperconnected systems are being fused with aging environments, introducing opportunity, but also an increased threat landscape and risk. Yet, those companies able to harness these innovations and achieve true operational technology excellence will be those best positioned to not just survive, but to thrive, despite the ongoing barrage.

In this webinar, ServiceNow will present the tipping point facing many companies, along with the disruptive opportunity presented by true OT excellence and explore the unified approach to bringing IT and OT on to a single platform purposefully designed to improve productivity, deliver great insight, and reduce operating risk.

Are you in control of your OT or is it controlling you

Rulings by amongst others Consumentenbond and Kifid were the starting signals for a sector-wide initiative to compensate consumers for excessive interest payments.

In this webinar, EY Consulting Netherlands and ServiceNow, showcase how a Dutch top-tier bank was supported through a human-centered, digital-first solution to solve a highly visible, wider outreach and sensitive problem.

Key takeaways:
- ServiceNow technology made even more purposeful through EY’s human-centered design thinking approach
- From customer-centric design to technical development to multichannel operational execution
- Convert an initially sour customer experience into a sweet one

Presenters & Moderators:
Erwin Sleurink, Solution Sales Manager, Customer & Industry Workflows
Menno Bonninga, Partner/Principal, EY, NLEMEIA FSO ServiceNow Alliance Leader, Technology Consulting Leader, EY, NL
Ashish Gupta, Senior Manager, EY, NL, EMEIA ServiceNow Alliance Team, ServiceNow Practice Head, EY, NL
Robbert van Leeuwen, Senior Manager, EY VODW, NL

A sweet omnichannel experience

Software Asset Management (SAM) in the public sector differs in many ways from other industries. Join this webinar to learn now to:

- Manage risk, reduce software costs and achieve results quickly – all from a single platform.
- Includes all parts of the life cycle in the same platform Correct orders, uninstall and respond to incidents directly in the tool.
- Automate many of the processes to minimize manual work and ensure process compliance.

Software Asset Management (SAM) in the public sector

Watch today for an interesting, fun hour to hear Ann Halvorsen, VP Global Communications at Trivium Packaging tell the story on how they went through Cyber attacks and pandemic and saw the urgent need for one personalized employee portal. Ann will share her journey of selecting and implementing ServiceNow Employee Center Pro to create a modern intranet experience delivering personalized, omni-channel communications for her employees.

You will learn how:

- Challenges drive change
- HR, Communications and IT are better together
- ONE platform responds to personalized needs

Trivium Packaging – Creating an engaging one-stop-shop for all employees

The telecoms industry will struggle to capitalize on increasingly prevalent technologies like 5G if their digital ecosystems are siloed, disparate, and disconnected. This can be a huge blocker for business growth, customer loyalty, and employee engagement.

This webinar will explain how you can simplify and streamline your internal operations to drive telco performance—whether it’s attracting and retaining top talent, gaining a 360° view of the customer, or automating and connecting processes to fuel business growth.

Using a unified platform to achieve the telco of the future, today.

You are invited to join this webinar to hear City of Copenhagen tell the story on how they transformed their Employee Experience whilst improving productivity – and savings. The webinar will deep-dive in the onboarding journey seen from multiple personas.

In this session Mia Skytte Agerskov from City of Copenhagen will be joined by Jessica Constantinidis, Innovation Officer at ServiceNow

3 main takeaways
- Investing in better employee experiences and making administration more accessible, enables City of Copenhagen to redirect their budgets to fund more teachers.
- Hiring manager experience is just as important as employee experience
- A digitized enterprise onboarding process enables improved branding and better compliance.

Putting Employee Experience First

Unlock value from existing investments while integrating operational resilience data and controls for the first time in a single solution.

Cyber Resilience: Align your lines of defence

Join us for our upcoming live demo, where our expert will delve into the cutting-edge Automation Engine that is set to revolutionize the way work flows seamlessly across organizational silos. This demonstration will show how Automation Engine empowers ServiceNow platform owners to effortlessly connect with any system, automate routine and UI-centric tasks, all through a unified platform.

Master your hyperautomation landscape

CRSD - The new European Union regulation for ESG coming into place January 2024.

Ready for CSRD ?

Rising costs and economic uncertainty mean most of us are reconsidering the way we spend at home — cutting unnecessary purchases, switching out products for cheaper alternatives, and leaving brands for competitors who offer more value. When it comes to your business, your customers are no different. 

In partnership with Opinium, we recently conducted a survey to explore the consumer habits and preferences of 13,000 adults across EMEA. This ServiceNow study highlights how businesses must invest in long-term loyalty strategies to win customers – including security, rapid issue resolution and personalised experiences.

Join our webinar learn more about the key findings of this research:

- Why standout customer experience is more important than ever before
- What customers in EMEA value most when it comes to their experience 
- How to action these insights within your own company to stand out among competitors

Research findings: EMEA consumer habits and preferences

In times of inflationary pressure and rising global competition, organizations need to hold on to loyal customers to maintain their revenues and profits. The challenge for organizations is that customers are increasingly demanding. Not just about the product itself. They also expect high levels of customer service.

They want to know the status of their orders and they want accurate delivery dates. They expect much more flexibility and agility in the supply chain and want their suppliers and logistics providers to adapt to changing market conditions and customer requirements.

To ensure long-term business success, organizations need to transform their supply chains into customer centric supply chains that balance cost and customer experience.

In this webinar, IDC will share research, key findings, and quotes from in-depth expert interviews on this topic. You will learn about:

- The need for organizations to implement customer centric supply chains
- The key pillars of customer centric supply chains
- The key challenges to address to transform supply chains

Speakers: 
Stefanie Naujoks, Research Director, IDC Manufacturing Insight
Maciej Czerwinski, Senior Director, Solution Sales, ServiceNow

Customer Centric Supply Chains - Get expert insights

In today's environment, organizations are being forced to drive efficiencies, while differentiating to meet rising customer expectations and remain competitive. This leaves organizations to wonder whether they need to pick between the two. The truth is you can do both. 

Join our webinar, Elevate experiences or lower costs? Yes!, to learn from ServiceNow experts about how to decrease your cost to serve and address customer needs efficiently – without compromising on either – by:

- Automating and streamlining processes to solve customer issues faster 
- Connecting people, processes, and data onto a single system of action 
- Educating organizations on ServiceNow through customer success stories   

Reserve your seat today. Because delivering superior customer service and high-level efficiency shouldn’t be that hard.

Why enhancing the customer experience doesn’t have to be cost-prohibitive

10 Minute HR Service Delivery Demo

Power Your Employees: Featuring ENGIE GBS

Power Your Employees: Featuring Swarovski

Gain digitally enabled efficiency and people-powered productivity

Power Your Employees – Power Your Business

The opportunity to reimagine Global Business Services (GBS) as a transformation engine for the enterprise has never been greater. Leading GBS organizations are expanding their remit and capabilities to deliver new sources of value - elevating user experience, driving digital transformation and innovation at scale, enhancing performance, and developing branding and talent. 
This ServiceNow and EY joint webinar with Jeffrey Gore, Head of GBS at ServiceNow along with Maria Saggese, Global GBS Lead Partner and Dr. Scott Mason, COO at EY Consulting, will highlight how leading GBS organizations are expanding their scope and capabilities to deliver new sources of value to the business. The webinar will feature Monika Nelson from Mars and Fausto Grelli from PepsiCo to share insights from their successful transformations.

If Global Business Services want to transform they must embrace experience

Digital Experience

Digital Transformation

Employee Engagement

User Experience

Global Business Services

Human Resources

Employee Experience

Shared Services

Legal Employees

Workload Automation

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IT Service Management

Unified communications improve collaboration and increase productivity among employees through technologies such as VoIP, instant messaging and social media. Join this community to learn how to benefit from the full value of unified communications and collaboration technologies.

Collaboration and UC

Enterprise applications have become a crucial piece of infrastructure for many businesses. The enterprise applications community on BrightTALK features the latest insights in enterprise application integration, enterprise application architecture and EAS software. Join the community to gain access to thousands of videos and webinars presented by recognized enterprise information systems experts and arm yourself with the knowledge you need to succeed.

Enterprise Applications

As an IT professional, many of the problems you face are multifaceted, complex and don’t lend themselves to simple solutions. The information technology community features useful and free information technology resources. Join to browse thousands of videos and webinars on ITIL best practices, IT security strategy and more presented by leading CTOs, CIOs and other technology experts.

Information Technology

Get powerful insights on how to best serve today's customers. If you want to create a successful customer experience today, you will have to appeal to the need for “alone together” time. Millennials, Gen X, Boomers or Silent Generation all look for shared but individual experiences.

Customer Experience

The sales community on BrightTALK brings together thousands of engaged sales professionals. Learn about careers in IT sales and marketing, sales techniques and selling strategies. Join the discussion by participating in on-demand and live sales webinars and summits with leaders in the sales industry.

Sales

Get powerful human resource management insights for your business. Connect with experts and colleagues to get the most up-to-date knowledge on which HR practices and strategies have been shown to be effective in retaining and growing talent.

Human resources is intrinsically linked to business success and requires a thoughtful balance of a variety of complex issues. The human resources community on BrightTALK is made up of thousands of professionals in human resources exchanging human resources best practices and advice. Watch hundreds of on-demand webinars for immediate information or participate in upcoming live webinars and have your questions answered by respected HR thought leaders.

If Global Business Services want to transform they must embrace experience

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