Optimize Agent Performance through AI-driven Automation

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Presented by

Nicky Brock, Neil Kostecki

About this talk

In an age where customer service excellence holds greater significance than ever before, the agent experience continues to evolve at an unprecedented pace. Join us for an illuminating webinar as we dive into the interdependencies between agents, automation, and AI in shaping the future of customer service. Discover firsthand insights on how customer service leaders and their teams: - Leverage cutting-edge technologies to streamline workflows - Provide personalized interactions with contextual guidance - Drive productivity and allocate resources efficiently Learn how your customer service team can solve issues quickly and accurately with automated processes. Reserve your seat today. Speakers: Nicky Brock, Senior Director, Enterprise Applications |Kore Wireless, Neil Kostecki, Director, Outbound Product Mangement, CS&O |ServiceNow
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Transform old, manual ways of working into modern digital workflows, so employees and customers get what they need, when they need it—fast, simple, easy. When people work better, business works better. ServiceNow delivers digital workflows that create great experiences and unlock productivity for employees and the enterprise. We simplify the complexity of work on a single, enterprise cloud platform. The Now Platform®: The intelligent and intuitive cloud platform for work™