Accenture’s journey from IT ticketing to AI-powered technology excellence

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Presented by

Crys Marshall, Principal Success Architect, ServiceNow Bryan Locke, Technology Architecture Senior manager, Accenture

About this talk

Join us as we explore Accenture’s transformation of its IT organisation from traditional ticketing systems to AI-powered technology excellence. Our experts will share valuable insights and best practices for harnessing AI to optimise your own IT services and operations. You will learn: - How Accenture achieved a 38% reduction in Mean Time to Resolution/Closure and a 28% reduction in time spent on incidents - Accenture’s strategies for integrating AI into IT services and operations - How to cost-effectively migrate to ServiceNow and measure the value from your investment Don’t miss this opportunity to learn from industry leaders and enhance your IT operations.
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