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Think CX Series: Catalyzing Your Digital Transformation

Building a modern-day digital operation is easier said than done. That’s why we’ve called in the experts to talk about all things digital transformation. Hear from three leaders who have led digital optimization projects at companies like Verizon Wireless, Saks Fifth Avenue, Toys “R” Us, Gilt, and Best Buy.

You’ll learn:

- How to create processes that will enable you to meet customers’ demands in real-time
- Why companies need to look at culture, technology, and talent in their quest to digitally transform
- How experimentation (beyond just A/B testing) can help you fuel digital growth
- Why the consumer and their journey need to be at the center of your digital strategy
- How to push the boundaries of marketing fundamentals as things become more digital
Recorded Nov 26 2020 59 mins
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Presented by
Ning Gao | Digital Experience Optimization & Personalization, Verizon Consumer Group, Milton Pappas | Former Chief Digital Of
Presentation preview: Think CX Series: Catalyzing Your Digital Transformation

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  • Channel
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  • Digital Customer Experience (CX) best practices for airlines and hotels Jul 8 2021 5:00 pm UTC 29 mins
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    - New trends for 2021 including: longer and more expensive trips, nomad travel, sustainable travel, and connected travel
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    Sam Nazari, Evolv; Brian Poe, Evolv
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  • Think CX Series: Vision 2021 | Key Trends in Customer Experience Optimization Recorded: Jun 10 2021 36 mins
    Ning Gao, Andrew Wait, Michael Scharff, Tyler Foster
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  • Think CX Series: Building a Culture of Experimentation Recorded: Jun 2 2021 51 mins
    Greg Shaffer, Edmunds; Sam Nazari, Evolv
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  • Digital Customer Experience (CX) best practices for airlines and hotels Recorded: May 6 2021 30 mins
    Sam Nazari, Evolv; John Trembley, Evolv
    In this webinar for digital marketers, we discuss how the travel industry was one of the hardest hit by the pandemic. All signs point to a steady recovery as people once again start to travel for leisure and business. It is not business as usual for travel and hospitality companies. Consumer expectations have changed dramatically and the looming effects of the pandemic demand careful consideration when crafting the customer experience on websites and mobile apps.

    In this webinar, you'll learn:

    - New trends for 2021 including: longer and more expensive trips, nomad travel, sustainable travel, and connected travel
    - The rise in international trips and considerations to reduce travel anxiety when visitors look for the best deal
    - Helping visitors find the right options and get them to hit the 'buy' button
    - How to capitalize on every visitor by serving a continuously optimized experience
Serve the best digital experience to your audience every time.
Digital Growth Optimization is a channel dedicated to helping digital leaders and practitioners improve the performance of the digital experience and get customers to hit the buy button. Digital experiences are formed from hundreds of design choices in millions of combinations. Serving the experiences that drive growth is like finding a needle in a haystack. Evolv finds the needle using an AI-based solution that serves the best experience to each audience, every time. Digital leaders rely on us to define their digital experience strategy, identify UX improvement ideas, and leverage our proprietary AI technology to confidently achieve their growth goals.

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  • Title: Think CX Series: Catalyzing Your Digital Transformation
  • Live at: Nov 26 2020 5:30 pm
  • Presented by: Ning Gao | Digital Experience Optimization & Personalization, Verizon Consumer Group, Milton Pappas | Former Chief Digital Of
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