Think CX Series: A Look Back at Key Digital Experience Trends That Shaped 2020

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Presented by

Michael Scharff, Evolv; David Neff; Accenture

About this talk

2020 was filled with key learnings for digital leaders. Companies that accelerated their digital transformation efforts with a focus on digital experiences gained a clear advantage. In the new normal, these companies have succeeded by creating frictionless, and increasingly omnichannel experiences for their customers. We also saw some up and coming brands put a stake in the ground and set a new bar for digital trends. Join us as we discuss what digital experience optimization trends digital leaders are focused on heading into 2021.
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Digital Growth Optimization is a channel dedicated to helping digital leaders and practitioners improve the performance of the digital experience and get customers to hit the buy button. Digital experiences are formed from hundreds of design choices in millions of combinations. Serving the experiences that drive growth is like finding a needle in a haystack. Evolv finds the needle using an AI-based solution that serves the best experience to each audience, every time. Digital leaders rely on us to define their digital experience strategy, identify UX improvement ideas, and leverage our proprietary AI technology to confidently achieve their growth goals.