Digital Customer Experience (CX) best practices for airlines and hotels

Presented by

Sam Nazari, Evolv; John Trembley, Evolv

About this talk

In this webinar for digital marketers, we discuss how the travel industry was one of the hardest hit by the pandemic. All signs point to a steady recovery as people once again start to travel for leisure and business. It is not business as usual for travel and hospitality companies. Consumer expectations have changed dramatically and the looming effects of the pandemic demand careful consideration when crafting the customer experience on websites and mobile apps. In this webinar, you'll learn: - New trends for 2021 including: longer and more expensive trips, nomad travel, sustainable travel, and connected travel - The rise in international trips and considerations to reduce travel anxiety when visitors look for the best deal - Helping visitors find the right options and get them to hit the 'buy' button - How to capitalize on every visitor by serving a continuously optimized experience

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Digital Growth Optimization is a channel dedicated to helping digital leaders and practitioners improve the performance of the digital experience and get customers to hit the buy button. Digital experiences are formed from hundreds of design choices in millions of combinations. Serving the experiences that drive growth is like finding a needle in a haystack. Evolv finds the needle using an AI-based solution that serves the best experience to each audience, every time. Digital leaders rely on us to define their digital experience strategy, identify UX improvement ideas, and leverage our proprietary AI technology to confidently achieve their growth goals.