Enhance your IT Service Delivery Remotely with Freshservice and Device42

Presented by

Rajiv Ramanan, Director of Tech Partnerships, Freshworks and Chris Benigni, Senior Support Engineer, Device42

About this talk

Managing devices isn’t a simple task. Now, with increased remote working, that task just got a lot more complicated- with thousands of devices scattered around multiple locations. In order for support staff to manage assets and incidents efficiently, businesses need to consolidate infrastructure data, and record dependencies across the network of devices and applications deployed by an organization. In this webinar, we discuss these topics: 1) How Freshservice and Device42 work together to track and maintain IT asset inventory 2) Mapping devices and applications and their dependencies for intelligent decision making 3) Equipping support teams with all relevant information to resolve incidents quickly

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