Over 60% of IT Service Management projects fail to meet their objectives and are deemed failures by their sponsor. Join IT Service Management expert Mark Thomas as he presents the courageous undertakings of key ITIL implementation strategies that will assure you a winning IT Service Management program.
This channel is geared toward business professionals looking to achieve certification or knowloedge in ITIL, Cobit, MOF, Project Management, Business Analysis, Agile and many more!…