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Professional Standards, Ethics and Insurance Innovation

35 minute webinar:

This interactive session is designed to give an overview of the CII’s approach to professional standards and ethics. It will examine the subject of trust and what professionals must do to increase it. It will also explore the ethical impact of technological innovation and digitalisation. By the end of the session participants will have gained an understanding of the following learning points:

•Why are professional ethics important?
•What does the CII’s Code of Ethics say?
•How your professional body can help?
•Ethics of the future
Recorded Apr 22 2020 30 mins
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Presented by
Melissa Collett, Chartered Insurance Institute
Presentation preview: Professional Standards, Ethics and Insurance Innovation

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  • Purpose in times of crisis Oct 1 2020 9:00 am UTC 90 mins
    Sian Fisher
    The CII in conjunction with PwC will be hosting a webinar for the general insurance audience on corporate purpose in times of crisis. Hear tangible examples, and hear case studies from two firms.
    • Sian Fisher, CII
    • Brenda Trenowden CBE, PwC and Wallace Rosenberg, PwC
    • Neil Clutterbuck, Allianz
    • Chris Andrews, Aviva
  • How Fire Risk Data for Insurance Has Become Hot Property Recorded: Sep 7 2020 32 mins
    Jonathan Guard, Director, Commercial Insurance, LexisNexis Risk Solutions, UK and Ireland
    This 30 minute webinar will look closely at how property insurers can calculate the potential losses from the spread of wildfires and building fires using the latest spatial analysis solutions.

    Learning Objectives:

    - Understand the impact of climate change on the market and how fire spreads
    - Learn the importance of harnessing building footprint data to assess fire risk accurately
    - Look at how data and technology play a key role in calculating accumulation risk that more accurately represents the potential spread of a fire.
  • Perfect Storm - seven reasons why there will be a hard market Recorded: Aug 21 2020 55 mins
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    Perfect Storm - seven reasons why there will be a hard market
  • Fair, reasonable and informed - Making sound decisions Recorded: Aug 18 2020 47 mins
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    Insurers’ use of claims info on CUE at the claims stage only, and the unfair treatment of misrepresentation cases where there is no connection with the loss, all remain unresolved. There would be no need for a change in the law if insurers made their own decisions based on sound insurance principles. But, when the decisions are left to the lawyers, the insurance profession is impoverished and inequity is the result. So instead of having a word is my bond approach to reaching fair decisions, we now have no alternative but to press for a change in the law.

    Learning Objectives.
    •The decision-making process within the insurance profession
    •The role and importance of professional qualifications in enabling good insurance decisions to be made
    •The making of sound insurance decisions that can be at odds with a strict, legal interpretation of the law
    •The role of panel solicitors in indemnity decisions
  • Connect: How to make the best use of your mentoring platform Recorded: Aug 12 2020 30 mins
    Chris Murray, PLD Works, & Sabrina Toofany, Chartered Insurance Institute/Personal Finance Society
    A quick guide on how to make the most of Connect, the benefits of mentoring and how existing users have already benefited. We will end with a Q&A session, taking queries directly from you, our members.
  • Breakthrough Habits Recorded: Jul 28 2020 62 mins
    Matt Anderson, Breakthrough Habits group
    Lasting change for good comes from better HABITS, rarely from better goals. It comes from focusing on taking action and shifting key mindsets consistently. Now, more than ever we need better habits to provide us more structure, sanity and control.

    We also need a mindset to steer us in a proactive and empowered direction – as much as is possible – for the sake of ourselves, our business, and our loved ones who need us as role models. We also need to innovate.

    Most people find it VERY hard to sustain new, better habits for more than a few weeks or, very occasionally, a few months. (Think about the failure rate of New Year’s Resolutions). If you want to grow on an ever-better, upward trajectory, virtually the only way to do it is through better habits. The purpose of this session is: To Put You on the Best Possible, Sustainable Trajectory for Consistent Growth in All Areas That Matter to You and BREAKTHROUGHS in Your Business.

    Join us if you want an easy-to-understand process to achieve ever-better results that will lead to breakthroughs

    1. Confidence that you really can achieve what you want by creating a game plan of achievable winning habits
    2. Belief that you really can achieve what you want by deciding who you need to be in order to reach your most important goals
    3. An immediate improvement in quality of life and self-respect that only gets better
    4. Implement a simple one-page tool/self-created success recipe that will help you bounce back from life events that throw you off course and will absolutely change your life if you use it consistently

    Matt Anderson from Breakthrough Habits group has been a repeat speaker: at Million Dollar Round and other UK and international financial planning conferences.
  • How can hostage negotiation skills build better client relationships Recorded: Jul 15 2020 40 mins
    Richard Mullender
    Advising clients remotely may call upon different skills and ways of working.

    These times are testing for us all, but we can help ourselves by sharpening our existing skills - especially our listening.

    In this compelling talk Richard will help you discover:

    • What makes each of your clients tick
    • What their individual motivators are
    • How to position a course of action so that it appeals to them (not the same as appealing to you).

    Learning Objectives:

    1. How to listen at an elite level. Not active but actual listening
    2. How to be trusted and liked
    3. How to gather intelligence without asking questions so they tell all you need to know.
  • Making telematics more customer friendly Recorded: Jun 30 2020 41 mins
    Mike Brockman, CEO, ThingCo
    30 minute webinar:

    Telematics has seen a bit of a plateau over the last few years, but Mike Brockman thinks we are about to embrace a resurgence.
    Clearly Covid-19 has made consumers think more deeply about their mobility needs and whether they are getting good value from Insurance. Next Generation Telematics implemented in the right way offers both the Insurer and their customers the perfect way forward.

    Learning Objectives:
    1. What is next generation telematics
    2. Using Telematics as an effective underwriting and claims management tool
    3. How to create engagement with customers to improve customer satisfaction
    4. Addressing distribution challenges with Telematics
  • CII - Does my BI policy cover Covid-19 Recorded: May 25 2020 54 mins
    Alan Chandler
    Alan Chandler will be taking a plain English walk through business interruption wordings to examine which policies do actually cover Bi losses relating to Covid-19. By applying his six rule technique Alan will look to establish which policies will respond to claims.
    It is essential that brokers, underwriters and claims staff alike have a full understanding of what the correct commercial insurance position is on the virus that is disrupting all our lives. It is not just policyholders who are asking this question, we all know friends and family who run small businesses and they will be asking anyone who works in insurance what the position is and why. This presentation will give you the answers.
    Alan will explore briefly the background of Business interruption cover in the UK and focus specifically on the BI extensions that may or may not cover Covid-19. It will be done in Alan's plain English style so that you can go away and feel confident in talking about how BI cover responds to the biggest issue of the day.

    Learning Objectives
    By the end of the session, participants will be able to:
    •Understand the background to disease cover under Commercial Business Interruption policies
    •Understand the various BI extensions that may or may not relate to Covid-19
    •Explain to policyholders whether their policy does or does not cover BI losses relating to Covid-19
  • How to articulate the value of advice Recorded: May 14 2020 35 mins
    Bernie De Souza
    What can you do to get clients?

    What can you do keep clients?
  • Managing Public Expectation in the Covid Crisis Recorded: Apr 29 2020 40 mins
    Roger Flaxman and Michael Wilson, Flaxman Partners
    The Covid-19 crisis has hit the insurance industry hard and many claims in relation to travel and events will already be on their way to being settled. But UK business was led to believe that business interruption (BI) claims would automatically be covered just because the government announced that Covid-19 would become a declarable disease. This has not worked out as well as most policyholders had hoped.

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    Principles of BI cover
    The ABI (Industry) position: What it is and what it implies for practitioners
    The FCA – including the “Dear CEO” letter
    Press reports
    The impact on the public perception and how to deal with it
    The technical arguments
    Group actions
    Pros and Cons of litigation
    FOS: Pros and Cons of using it
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  • Professional Standards, Ethics and Insurance Innovation Recorded: Apr 22 2020 30 mins
    Melissa Collett, Chartered Insurance Institute
    35 minute webinar:

    This interactive session is designed to give an overview of the CII’s approach to professional standards and ethics. It will examine the subject of trust and what professionals must do to increase it. It will also explore the ethical impact of technological innovation and digitalisation. By the end of the session participants will have gained an understanding of the following learning points:

    •Why are professional ethics important?
    •What does the CII’s Code of Ethics say?
    •How your professional body can help?
    •Ethics of the future
  • Make your communication stick Recorded: Apr 17 2020 39 mins
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    35 minute webinar:

    How effective is the communication you experience every day? How often have you been bored during a presentation or meeting? Had a tedious networking conversation or failed to win a piece of business that you know you should have won? Far too many?!
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    •Use effective communication techniques so that your audience will act rather than switch off and glaze over
    •Recognise the six principles to help your communication stick
    •Apply the 3 components of charisma so that you increase your personal impact.
  • Hidden in Plain Sight – What is the Overall Risk of a Policy? Recorded: Apr 14 2020 35 mins
    Martyn Mathews, LexisNexis Risk Solutions
    35 minute webinar:

    Over the last few years the highest risk component of a policy has moved from the policy holder, to the named driver or named drivers included on cover. This presentation aims to identify how insurance providers can build a full view of the policy risk, including not just the policy holder but the named driver or drivers, and therefore price according to the actual risk of the full policy.

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    •Gain a deeper understanding of how to gain visibility of a Named Drivers risk through point of quote risk assessment.
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  • Coronavirus - Business Interruption Issues Recorded: Apr 3 2020 44 mins
    Damian Glynn, Director, Head of Financial Risks, Sedgwick International UK
    45 minute webinar:

    Every day we watch the number of positive cases of Coronavirus rise in the UK with other areas of the world struggling to control the epidemic. The UK is now in a state of lockdown and businesses across the country are struggling.

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    What will it mean for ongoing business interruption claims that pre-date the pandemic?

    Damian Glynn, an industry recognised expert in the field of business interruption highlights issues that may need to be considered.

    Topics covered:

    Damage at the premises
    Notifiable Disease at the premises (or within the policy prescribed radius)
    Act of competent authority
    Suppliers’/customers’ extensions
  • Better Protection Conversations Recorded: Feb 11 2020 32 mins
    Gregor Sked
    In this 30 minute we will cover: When you’re making a cake, the ingredients you use, the sequence in which you add them and the timing all have an impact on the end result.

    When you think about your protection sales process, it’s not much different. The things you do, things you say, when you say them, and how you say them all have an influence on the end result.

    In this presentation, Royal London will present some simple but effective tools and ideas you can use and incorporate into your own sales process to help you achieve genuine protection buy in from your clients.

    Learning outcomes:

    At the end of this session, you will be able to:

    •Describe the importance of making a good first impression.
    •Explain the importance of advice using a simple opening premise.
    •Demonstrate the true benefits of Professional Advice vs non advice.
    •Position protection risks and probability using the Royal London Marketing Studio Reports.
    •Describe why using the lifestyle expenditure calculator can help you manage the objection about affordability and budget.
    •Use these tools to deal with typical objections.
    •How to qualify for Free Protection Cover with Royal London.
    •How to build a cost effective menu based protection solution.
The professional body for the global insurance profession
We are a professional body dedicated to building public trust in the insurance and financial planning profession. Our strapline Standards. Professionalism. Trust. embodies our commitment to driving confidence in the power of professional standards: competence, integrity and care for the customer.

We deliver that commitment through relevant learning, insightful leadership and an engaged membership. Our 125,000 members commit to high professional standards by maintaining continuing professional development and adhering to a published ethical code.

Our Royal Charter requires us to secure and justify the confidence of the public.

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  • Title: Professional Standards, Ethics and Insurance Innovation
  • Live at: Apr 22 2020 9:00 am
  • Presented by: Melissa Collett, Chartered Insurance Institute
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