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Making telematics more customer friendly

30 minute webinar:

Telematics has seen a bit of a plateau over the last few years, but Mike Brockman thinks we are about to embrace a resurgence.
Clearly Covid-19 has made consumers think more deeply about their mobility needs and whether they are getting good value from Insurance. Next Generation Telematics implemented in the right way offers both the Insurer and their customers the perfect way forward.


Learning Objectives:
1. What is next generation telematics
2. Using Telematics as an effective underwriting and claims management tool
3. How to create engagement with customers to improve customer satisfaction
4. Addressing distribution challenges with Telematics
Recorded Jun 30 2020 41 mins
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Presented by
Mike Brockman, CEO, ThingCo
Presentation preview: Making telematics more customer friendly

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  • Nurturing Knowledge - how innovation skills can de-risk your business Recorded: Dec 15 2020 60 mins
    Ian Simons, Melissa Collett & Toby de Belder
    The CII is partnering with Innovation specialists Fluxx to shine a light on the theory and practical application of Innovation in insurance and personal finance. By attending this webinar you will:

    1. Understand how innovation skills can contribute to competitive advantage and good customer outcomes, how it supports the Chartered ethos and public trust in the profession
    2. Understand where innovation fits into the insurance landscape: which roles, processes, products and services can benefit from a design process
    3. Understand the fundamentals and principles of innovation
    4. Understand how you can use some essential innovation tools and processes in your day-to-day role
    5. Understand how to apply innovation techniques to solve any insurance problem scenario
  • Professional Standards Recorded: Dec 14 2020 60 mins
    Melissa Collett, Professional Standards Director. CII
    The Insurance Institutes of Scotland are happy to announce their next regional webinar which will focus on the topic of ethics.

    Making ethical decisions is even more difficult during times of crisis. Having a strong ethical purpose and culture is vital to rebuilding public trust in a sector that has been impacted by challenging environment.

    This webinar will explain How the CII Code of Ethics can help professionals tackle issues such as:

    Digitalisation of insurance
    Financial inclusion
    Transparency and the expectation gap
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    Melissa Collett is Professional Standards Director at the Chartered Insurance Institute (CII), leading its professional standards, ethics and conduct activity as a united profession across insurance and financial planning. She is also responsible for the professional body’s legal affairs, risk management, disciplinary matters and governance. She is keen to raise awareness of best practice and drive ethical behaviour through engagement with the profession and external stakeholders.

    Melissa has an extensive background in consumer and legal issues. She spent over a decade at the Financial Ombudsman Service, was a Director at Fairer Finance and sits as a Tribunal Judge. She is also qualified solicitor, specialising in insurance law at Hogan Lovells. She is a frequent speaker at conference and events, sits on judging panels, and is the author of numerous articles and publications on consumer law subjects.
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    Professor Trevor Williams, TWC Consultancy
    This is an economic crisis of a magnitude seen only once in a hundred years or more. Unusually, it was not caused by inflationary bubbles in either the financial sector or in the real economy that were brought to a stop by tighter monetary policy from central banks in the form of higher interest rates.

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    The shutdown has a severe impact on global growth and on the UK economy. At the time of writing, there is no cure and no vaccine, so periodic shutdowns can occur if cases rise significantly. This is already occurring as winter approaches.

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  • Equality, D&I - how insurers can improve access to careers and services. Recorded: Nov 23 2020 45 mins
    Shayne Halfpenny-Ray, Policy and Public Affairs Advisor, CII
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    Learning Objectives:
    • Understand what EDI and intersectionality means
    • Identify the various protected characteristics under the Equality Act
    • Understand and explain the role of the Code of Ethics and Corporate Chartered status in supporting EDI
    • Identify CII EDI initiatives and how they can support your own strategies
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    Iain Duff, Bank of England
    The presentation will provide an overview of the current UK and global economic situation including the Bank of England’s view on output growth, consumer and corporate demand, investment, credit conditions, trade and costs and prices. It will also consider the UK labour market including wage pressures. It will conclude by setting out the Bank’s current forecasts for output and consumer prices.

    Iain joined the Bank of England in 2009 having previously been Chief Economist and Policy Manager at the Scottish Council for Development and Industry. Prior to that Iain was employed as an economic researcher in various universities including St Andrews, Liverpool and Dundee where his main interests were macroeconomics and regional economic development
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    Laurence Smith
    A Continent of Promise is a major publication from the CII that showcases and celebrates the incredible work underway throughout Africa, to build a trusted insurance profession.

    This invite only, free of charge webinar is to launch the publication, providing the opportunity to hear from key insurance leaders, understand the latest data about Africa's emerging insurance profession and participate in a Q&A. The speakers for the webinar include;
    - Agnes Macharia, Insurance Institute of Kenya
    - Abimbola Tiamlyu, Chartered Insurance Institute of Nigeria
    - Saul Sseremba, Insurance Training College, Uganda
    - Thokozile Mahlangu, Insurance Institute of South Africa
    - Dr Adel Mounir, Insurance Institute of Egypt
  • A Continent of Promise - Part 1 - Activities of Insurers and Brokers Recorded: Nov 3 2020 58 mins
    Laurence Smith
    A Continent of Promise is a major publication from the CII that showcases and celebrates the incredible work underway throughout Africa, to build a trusted insurance profession.

    This invite only, free of charge webinar is to launch the publication, providing the opportunity to hear from key insurance leaders, understand the latest data about Africa's emerging insurance profession and participate in a Q&A. The speakers for this webinar include;
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    - Karen Olege, ICEA Lion
    - Donbell Mandala, NICO General Insurance
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    Part 2:

    After a 15 minute break, Part Two will focus on the activities of institutes and training colleges, and will include remarks from senior representatives from the insurance institutes in Egypt, Kenya, Nigeria, South Africa and Uganda. Please follow the below link to reserve your place for Part Two:

    https://www.brighttalk.com/webcast/18512/446583?utm_source=Chartered+Insurance+Institute&utm_medium=brighttalk&utm_campaign=446583
  • Code of Ethics: Focus on financially inclusive customer outcomes Recorded: Oct 30 2020 28 mins
    Rebecca Ashton, Professional Standards Manager, CII
    30 minute webinar:
    Following the publication of the CII’s second Code of Ethics Companion Guide, on Financially Inclusive Customer Outcomes, this webinar aims to help members understand and engage with the Companion Guide, and bring the principles of Financially Inclusive Customer Outcomes to life through examples and case studies.

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    Members will understand the CII Code of Ethics Companion Guide on Financially Inclusive Customer Outcomes, and be able to apply the principles to real-life scenarios.
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    Melissa Collett, Professional Standards Director, CII
    This 30 minute webinar is the second in the series of updates on Professional Standards, Ethics and Trust – following on from Part 1 which was recorded in the Spring. It will give members an update on some of the key issues currently arising within professional standards and ethics, including transparency and ensuring financially inclusive outcomes for customers. Attendees will be given the opportunity to engage with new case studies, and reflect what they would do if faced with an ethical dilemma.

    Learning Objectives
    By the end of the session participants will have gained an understanding of the following learning points:
    - What are the current key issues related to Professional Standards and Ethics?
    - What is the current state of public trust in insurance?
    - How to engage with the CII Code of Ethics, and related Companion Guides?
    - Opportunity to reflect on some ethics case studies.
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    Jonathan Guard, Director, Commercial Insurance, LexisNexis Risk Solutions, UK and Ireland
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    - Understand the impact of climate change on the market and how fire spreads
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    Alan Chandler
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    Roger Flaxman - Chairman, Flaxmans & Michael Wilson - Senior Consultant Flaxmans
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    •The making of sound insurance decisions that can be at odds with a strict, legal interpretation of the law
    •The role of panel solicitors in indemnity decisions
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    Chris Murray, PLD Works, & Sabrina Toofany, Chartered Insurance Institute/Personal Finance Society
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    Matt Anderson, Breakthrough Habits group
    Lasting change for good comes from better HABITS, rarely from better goals. It comes from focusing on taking action and shifting key mindsets consistently. Now, more than ever we need better habits to provide us more structure, sanity and control.

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    Most people find it VERY hard to sustain new, better habits for more than a few weeks or, very occasionally, a few months. (Think about the failure rate of New Year’s Resolutions). If you want to grow on an ever-better, upward trajectory, virtually the only way to do it is through better habits. The purpose of this session is: To Put You on the Best Possible, Sustainable Trajectory for Consistent Growth in All Areas That Matter to You and BREAKTHROUGHS in Your Business.

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    2. Belief that you really can achieve what you want by deciding who you need to be in order to reach your most important goals
    3. An immediate improvement in quality of life and self-respect that only gets better
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    Richard Mullender
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    • What makes each of your clients tick
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    • How to position a course of action so that it appeals to them (not the same as appealing to you).

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    1. How to listen at an elite level. Not active but actual listening
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  • Making telematics more customer friendly Recorded: Jun 30 2020 41 mins
    Mike Brockman, CEO, ThingCo
    30 minute webinar:

    Telematics has seen a bit of a plateau over the last few years, but Mike Brockman thinks we are about to embrace a resurgence.
    Clearly Covid-19 has made consumers think more deeply about their mobility needs and whether they are getting good value from Insurance. Next Generation Telematics implemented in the right way offers both the Insurer and their customers the perfect way forward.


    Learning Objectives:
    1. What is next generation telematics
    2. Using Telematics as an effective underwriting and claims management tool
    3. How to create engagement with customers to improve customer satisfaction
    4. Addressing distribution challenges with Telematics
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We deliver that commitment through relevant learning, insightful leadership and an engaged membership. Our 125,000 members commit to high professional standards by maintaining continuing professional development and adhering to a published ethical code.

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  • Presented by: Mike Brockman, CEO, ThingCo
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