How can hostage negotiation skills build better client relationships

Presented by

Richard Mullender

About this talk

Advising clients remotely may call upon different skills and ways of working. These times are testing for us all, but we can help ourselves by sharpening our existing skills - especially our listening. In this compelling talk Richard will help you discover: • What makes each of your clients tick • What their individual motivators are • How to position a course of action so that it appeals to them (not the same as appealing to you). Learning Objectives: 1. How to listen at an elite level. Not active but actual listening 2. How to be trusted and liked 3. How to gather intelligence without asking questions so they tell all you need to know.

Related topics:

More from this channel

Upcoming talks (0)
On-demand talks (28)
Subscribers (2379)
We are a professional body dedicated to building public trust in the insurance and financial planning profession. Our strapline Standards. Professionalism. Trust. embodies our commitment to driving confidence in the power of professional standards: competence, integrity and care for the customer. We deliver that commitment through relevant learning, insightful leadership and an engaged membership. Our 125,000 members commit to high professional standards by maintaining continuing professional development and adhering to a published ethical code. Our Royal Charter requires us to secure and justify the confidence of the public.