Code of Ethics: Focus on financially inclusive customer outcomes

Presented by

Rebecca Ashton, Professional Standards Manager, CII

About this talk

30 minute webinar: Following the publication of the CII’s second Code of Ethics Companion Guide, on Financially Inclusive Customer Outcomes, this webinar aims to help members understand and engage with the Companion Guide, and bring the principles of Financially Inclusive Customer Outcomes to life through examples and case studies. Learning outcomes: Members will understand the CII Code of Ethics Companion Guide on Financially Inclusive Customer Outcomes, and be able to apply the principles to real-life scenarios.

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We are a professional body dedicated to building public trust in the insurance and financial planning profession. Our strapline Standards. Professionalism. Trust. embodies our commitment to driving confidence in the power of professional standards: competence, integrity and care for the customer. We deliver that commitment through relevant learning, insightful leadership and an engaged membership. Our 125,000 members commit to high professional standards by maintaining continuing professional development and adhering to a published ethical code. Our Royal Charter requires us to secure and justify the confidence of the public.