30 minute webinar:
Following the publication of the CII’s second Code of Ethics Companion Guide, on Financially Inclusive Customer Outcomes, this webinar aims to help members understand and engage with the Companion Guide, and bring the principles of Financially Inclusive Customer Outcomes to life through examples and case studies.
Learning outcomes:
Members will understand the CII Code of Ethics Companion Guide on Financially Inclusive Customer Outcomes, and be able to apply the principles to real-life scenarios.